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821 Reviews of Lexus Santa Monica - Service Center
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September 12, 2019
Smooth service process. My car was in for the 2nd of the 4 free services. Ray James explained what will be done and the estimated time. Even offered a loaner car if I want. R My car was in for the 2nd of the 4 free services. Ray James explained what will be done and the estimated time. Even offered a loaner car if I want. Ray is good at what he does. Car was done within the estimated time. More
by Ofelia
Employees Worked With
Ray James
September 12, 2019
Friendly and Efficient All the employees at Santa Monica Lexus are incredibly friendly. The whole process from dropping off my car, and getting checked in, and then again pi All the employees at Santa Monica Lexus are incredibly friendly. The whole process from dropping off my car, and getting checked in, and then again picking up my car, was so easy and efficient. Thank you. More
by StaceyH
Employees Worked With
David Cuevas and the women at check out
September 12, 2019
Caring employees I could not find the service entrance and the lady who answered the phone stayed on the line to direct me around the block. Then she came outside to s I could not find the service entrance and the lady who answered the phone stayed on the line to direct me around the block. Then she came outside to show me exactly where to go. Then my service person David took me through everything I needed to know. He made sure I was still entitled under the service contract and then made sure I was comfortable in the lounge area. However the very best part was that the car was done on time and also washed. I have never had such good service. I look forward to my next visit already knowing that certain things will need to be done and the dealership wants to keep me as a Lexus driver. More
by Lelana
Employees Worked With
David Cuevas
September 12, 2019
Service personnel Tim Nelson is great. We are so thankful he’s helping us. We met at scheduled appointment time. No waiting. The work was completed in time estimated. Tim Nelson is great. We are so thankful he’s helping us. We met at scheduled appointment time. No waiting. The work was completed in time estimated.All went smoothly as scheduled. More
by Doug Kendall
Employees Worked With
Tim Nelson
September 11, 2019
Service Manager is the best! Fayvue was so nice and helpful. I can’t say enough good things. He made everything go fast and smooth and helped me manage the problem until the time Fayvue was so nice and helpful. I can’t say enough good things. He made everything go fast and smooth and helped me manage the problem until the time I could get it fixed. All the people that helped me were very nice. The facility is nice too. More
by JP
Employees Worked With
Fayvue
September 10, 2019
Service I had a good deal of work done on my Lexus. A week later the 'check engine' was back on. I took it back in and what was missed the first time was corr I had a good deal of work done on my Lexus. A week later the 'check engine' was back on. I took it back in and what was missed the first time was corrected--no arguments. I very much appreciated you taking responsibility. More
by Bruce
Employees Worked With
Irving/Ray
September 04, 2019
Consistent and professional ...Expedite my tuneup with efficiency and most importantly service with a smile by Sergio because he is very genuine so thank you and keep up the grea ...Expedite my tuneup with efficiency and most importantly service with a smile by Sergio because he is very genuine so thank you and keep up the great work More
by Michael Cardenas
Employees Worked With
Sergio
August 31, 2019
very good service and fast turn around. Our rep was very helpful and made the experience so easy and fast. We always go to Santa Monica Lexus for service for this reason. Our rep was very helpful and made the experience so easy and fast. We always go to Santa Monica Lexus for service for this reason. More
by Happy Customer
Employees Worked With
Arsany Kamal
August 29, 2019
Amazing service I took my car in because I heard some strange noises. The repair manager hopped in the car and road with me until he heard something. It was very re I took my car in because I heard some strange noises. The repair manager hopped in the car and road with me until he heard something. It was very reassuring. He explained the breaking system, why the car was making the noises and that I had nothing to worry about. I never had a hybrid and apparently it makes a difference. My service advisor Andy was great as well. He kept me informed and followed through as promised. This dealership is really a cut above the rest. Great personal service you will not be disappointed. More
by ctdavis
Employees Worked With
Andy Blevins
August 21, 2019
Arsaney Kamel I am writing to let you know that Arsaney Kamel is an outstanding emplyoyee and he is a fabulous addition to the Lexus Santa Monica service departm I am writing to let you know that Arsaney Kamel is an outstanding emplyoyee and he is a fabulous addition to the Lexus Santa Monica service department. He is smart, patient, kind, and took the time to explain what service my car needed and why. He is a winner and has a heart as well. I am happy that he answered the phone when I called. Many Thanks, More
by Linda
Employees Worked With
Arsaney Kamel
