Lexus Santa Monica - Service Center

Great Service I went here for my 15K service and Victor Jimenez was my service write. Great knowledge and experience. The dealership was very courteous and they exp I went here for my 15K service and Victor Jimenez was my service write. Great knowledge and experience. The dealership was very courteous and they explained every line item to me in detail. More

Ideal experience Rafael Navarro was to the point and very attentive to my needs. Very knowledgeable about specific questions. I had a question about my steering wheel Rafael Navarro was to the point and very attentive to my needs. Very knowledgeable about specific questions. I had a question about my steering wheel shaking. I thought it would be a more involved repair and Rafael insured me of othe exact problem and he was correct! He notified me in a timely manner about my options and very patient with me. Very good tech! More

Best Lexus service in SoCal As my personal representative, Ray James, has always made my experiences at Lexus Santa Monica smooth and efficient. He obviously cares about his cus As my personal representative, Ray James, has always made my experiences at Lexus Santa Monica smooth and efficient. He obviously cares about his customers and has provided excellent guidance for the upkeep and maintenance of my SC430. I recommend Ray and Lexus Santa Monica without hesitation and whole-heartedly endorse them. More

Excellent service Angel Vasquez at Lexus Service has been exceptionally helpful over the last few years. He is knowledgeable, very helpful, gets me in and out quick, a Angel Vasquez at Lexus Service has been exceptionally helpful over the last few years. He is knowledgeable, very helpful, gets me in and out quick, and a wonderful, personable person to work with. One of a kind! More

Excellent Service Tim Nelson was very professional And friendly. Definetly knows his Job!! My car was ready in the time frame he stated. He's a real asset to Lex Tim Nelson was very professional And friendly. Definetly knows his Job!! My car was ready in the time frame he stated. He's a real asset to Lexus Santa Monica Repair Service!!! More

Top Notch Customer Service My experience at Lexus Santa Monica Service Dept has been awesome! My rep, Ray James, is on top of his game when it comes to customer service! He's ef My experience at Lexus Santa Monica Service Dept has been awesome! My rep, Ray James, is on top of his game when it comes to customer service! He's efficient, resourceful and keeps the customer's budget & time in mind. More

I always receive excellent service at this dealership! I have always had an excellent experience at this dealership. My beloved and trusted service rep, Mario, moved to a new dealership and Ray James mad I have always had an excellent experience at this dealership. My beloved and trusted service rep, Mario, moved to a new dealership and Ray James made me feel just as special and took excellent care of me when I needed to come in for an unexpected battery change. And it just happened to be on customer appreciation day and I got a free back massage! Lexus really loves their customers! More

First class for me and my Lexus I took my car in midday on a Saturday for regular service. I was seen within 5 minutes of pulling up my car. Service person was friendly and didn't tr I took my car in midday on a Saturday for regular service. I was seen within 5 minutes of pulling up my car. Service person was friendly and didn't try to upsell me. He said there would be no problem getting my car done in about 3 hours. I got a free rental to run a few errands and got a call from George that my car was ready, about 3 hours after I left it. He also found me a coupon towards my service. Easy and painless both on my time and wallet. More

Outstanding service! Angel Vasquez is the best service advisor I have dealt with at Lexus. He was responsive, took care of all my car's needs and stayed in touch with me t Angel Vasquez is the best service advisor I have dealt with at Lexus. He was responsive, took care of all my car's needs and stayed in touch with me throughout the process. More

The reason I love the Lexus brand This is our fourth Lexus and third RX. The vehicles themselves are great but it is in the support services where the real excellence is founded. The t This is our fourth Lexus and third RX. The vehicles themselves are great but it is in the support services where the real excellence is founded. The training of the support staff like Angel Vasquez on my most recent service visit is readily apparent. His ability to understand my needs ( a 70k service), a budget need and a touch up for a small nick caused by a supermarket cart. All handled with knowledge of the brand and the ability to get it done. Following up with texts to inform me of progress and suggestions for issues noticed by the technicians in the course of the service. Great cars, great people. Thanks Angel, hope your daughter enjoys London. More