Lexus Santa Monica - Service Center

Great service! George Morales was great in helping me with my car. This dealership is efficient and communicative and they make getting work done on your car easy. George Morales was great in helping me with my car. This dealership is efficient and communicative and they make getting work done on your car easy. More

Vehicle Service John Lurch did an excellent job of handling my recent appointment to have my leased 2015 NX200t serviced. He personally adjusted the rather "squirel John Lurch did an excellent job of handling my recent appointment to have my leased 2015 NX200t serviced. He personally adjusted the rather "squirelly" GPS controler before taking the car to your service dept. area and it works much better now. Further, my car was delivered fully serviced, washed and clean when promised. I will always request John to handle future service requirements and hope that he will be available. Thank you for having such agreeable, friendly and knowledgeable technicians to help your customers. Gretchen B. Farrell More

Great service very helpful and pleasent attitude by Lexus re Sam Pacheco was pleasent and helpful. Service was quick and professional. Pleasure to deal with this kind of people please have more people like Sam w Sam Pacheco was pleasent and helpful. Service was quick and professional. Pleasure to deal with this kind of people please have more people like Sam work in your organization More

Superb service I scheduled a service appointment for 7:00 AM. Got there on time and service rep John Lurch had my paperwork completed in 5 minutes. Great experienc I scheduled a service appointment for 7:00 AM. Got there on time and service rep John Lurch had my paperwork completed in 5 minutes. Great experience. I was out at 8:20, service completed and car washed. A great dealership with great people. Would highly recommend Santa Monica Lexus to anyone. Both sales and service. More

Slight change in service I noticed a slight change in the overall service at Lexus SM. I've been going there for years. The actual service seems about the same. I got my ca I noticed a slight change in the overall service at Lexus SM. I've been going there for years. The actual service seems about the same. I got my car back, spent $900 on general maint, brakes, new battery, and the car had not been washed. The roof of the car was filled with bird droppings. That's how the car was delivered to me. I asked one of the employees for something to clean the car and was given a rag and a spray bottle and cleaned the roof myself. I then left the dealership. I'll continue to have my car serviced there, but will be on the lookout for their quality. My regular tech who would take care of me (nameless) is no longer there. He would look for savings for me. Now I'm on my own to try and find cost savings when my order is written up. My service tech this time was Rafael Navarro and he did a good job. More

Service Excellent service, attentive and helpful! I trust the dealership to do the necessary service and have not been disappointed. George Morales was a grea Excellent service, attentive and helpful! I trust the dealership to do the necessary service and have not been disappointed. George Morales was a great and the experience at this dealership has been uniformly excellent (coming here for about 6 years). More

Great Service Ray James takes such good care of my older Lexus and it is a pleasure to work with him. I always feel he is looking out for me. Thank you so much. Ray James takes such good care of my older Lexus and it is a pleasure to work with him. I always feel he is looking out for me. Thank you so much. More

5000 mile service Thanks to Raul Gomez my service experience was very pleasant. Raul was very professional and friendly. Everything was great! Raul explained everythi Thanks to Raul Gomez my service experience was very pleasant. Raul was very professional and friendly. Everything was great! Raul explained everything in detail as to the service that I was to receive. More

Santa Monica Lexus Dealership Expirience Thanks very much for fast, quality and of cause professional service! Everything was great, all guys very nice and friendly. Next time when i will nee Thanks very much for fast, quality and of cause professional service! Everything was great, all guys very nice and friendly. Next time when i will need some service for my vehicle - just this dealership! More

Great service with a smile. Thank you Rafael Rafael Navarro was my service agent for my 10000 mile service and repair of the running boards which were loose on my RX. He was prompt, professional Rafael Navarro was my service agent for my 10000 mile service and repair of the running boards which were loose on my RX. He was prompt, professional, and friendly each step of the way. I was provided with a loaner RX while I awaited the repair of the running boards. He kept me updated on the situation and was a pleasure to talk to. I would recommend Rafael and Lexus SM Service center to anyone without hesitation. More