Lexus Santa Monica - Service Center

Great job I recently had my car serviced at Lexus Santa Monica, after a previous mechanic could not get my car to start. Johnny Mancias met with me at the serv I recently had my car serviced at Lexus Santa Monica, after a previous mechanic could not get my car to start. Johnny Mancias met with me at the service center and I could not have asked for better customer service. The mechanics diagnosed the problem quickly and completed the repair for a very reasonable price. Johnny did a great job of explaining the diagnostic and provided some good advice for future maintenance down the line. I highly recommend Lexus SM, because of the employees like Johnny. More

Report of Recent service Ruben was prompt and efficient. He greeted me when I drove in, remembered my name, and took care of me with a polite and efficient manner. He inquired Ruben was prompt and efficient. He greeted me when I drove in, remembered my name, and took care of me with a polite and efficient manner. He inquired about my wife and her car. He walked me to the front desk, and handed my papers to the cashier. She took them, and then after explaining the loan car process to me, walked me yo the car. Ruben called a few hours later and gold me the service people said I needed to replace the brakes and the radiator. He explained the cost, and the time involved and said he would call when the car was ready, which he did. My total experience was excellent. Ruben is a true professional, and I will return when my next service is due. More

Great Service I have been using Lexus Santa Monica and Tim Nelson for years and have been totally satisfied. Tim does an excellent job and knows what needs to be do I have been using Lexus Santa Monica and Tim Nelson for years and have been totally satisfied. Tim does an excellent job and knows what needs to be done. He is very friendly and easy to work with. I highly recommend Tim. More

Service Adviser Angel Vasquez is friendly, personable, attentive and very helpful. He kept me apprised of the status of my vehicle and did whatever he could to speed Angel Vasquez is friendly, personable, attentive and very helpful. He kept me apprised of the status of my vehicle and did whatever he could to speed the process along. No one likes to be without their own car, but Angel makes it as painless as possible! More

Great service Johnny is excellent.very attentive, honest and listens to customer concerns and questions. I would come back in for service with Johnny as my service Johnny is excellent.very attentive, honest and listens to customer concerns and questions. I would come back in for service with Johnny as my service writer. More

Excellent Service and Attentive to my needs Ruben was very attentive to all my concerns and accommodated pricing concerns as well as small details about my vehicle. I was also pleased to get a Ruben was very attentive to all my concerns and accommodated pricing concerns as well as small details about my vehicle. I was also pleased to get a loaner vehicle of my choice and a clean car when I returned. More

GREAT SERVICE Johnny Mancillas was fantastic! He made sure to let me know everything that was wrong with my car ahead of time, and answered all my questions...and Johnny Mancillas was fantastic! He made sure to let me know everything that was wrong with my car ahead of time, and answered all my questions...and with a smile on his face. He was delightful to work with. He is an asset to Lexus. Everyone ask for Johnny! More

Best service ever caused me to purchase a second Lexus. Tim Nelson is absolutely the finest, most informative dealer representative I have ever met. Over several years he has always made sure my cars and I Tim Nelson is absolutely the finest, most informative dealer representative I have ever met. Over several years he has always made sure my cars and I were treated well. After working with Tim for a few years, I sold my second car (BMW M3) and now own 2 Lexus vehicles. By handling service issues in such a flawless manner, Tim effectively sold me my second Lexus. As long as Tim is available, I will only own Lexus vehicles. I also appreciate the Santa Monica service center. They must be doing something right if they can retain and support an employee as valuable as Tim. More

I DRIVE TO SANTA MONICA LEXUS BECAUSE OF ANGEL VASQUEZ I LIVE IN CENTRAL LOS ANGELES AND GO TO SANTA MONICA FOR MY LEXUS SERVICE BECAUSE OF MY SERVICE MANAGER ANGEL VASQUEZ. I HAVE SUCH COMPLETE TRUST IN H I LIVE IN CENTRAL LOS ANGELES AND GO TO SANTA MONICA FOR MY LEXUS SERVICE BECAUSE OF MY SERVICE MANAGER ANGEL VASQUEZ. I HAVE SUCH COMPLETE TRUST IN HIS JUDGEMENT THAT I CAN’T IMAGINE GOING ANYPLACE ELSE. HE IS A GENTLEMAN, A FRIEND, AND AN ADVISOR. I WILL BUY ANOTHER LEXUS BECAUSE OF ANGEL IF FOR NO OTHER REASON. BOB GERSHON More

Pascual Barbra Great service from a great gentleman. I always ask for Pasual as he is thorough and sympathetic to my needs. He delivers my car serviced and on time Great service from a great gentleman. I always ask for Pasual as he is thorough and sympathetic to my needs. He delivers my car serviced and on time always with a positive energy. Martin Page More