Lexus Santa Monica - Service Center

Took my car in for 10k mile service and it was as pleasant and painless as possible - George got me set up with a loaner car and called me as soon as my car was ready for pick up. It was in better s pleasant and painless as possible - George got me set up with a loaner car and called me as soon as my car was ready for pick up. It was in better shape when I picked it up than when I dropped it off (love a free car wash with every service!). The warm cookies in the waiting area aren't a bad touch either. More

Ask for Johnny Mancillas I used to go to the dealership in Beverly Hills but never again since visiting this dealership and working with Johnny. Two words: honest and attentiv I used to go to the dealership in Beverly Hills but never again since visiting this dealership and working with Johnny. Two words: honest and attentive. I was talking with another customer in the lobby while waiting for my car when Johnny found me to tell me my car was ready. His disposition was so pleasant that, unprovoked, the customer leaned over and whispered to me, "why don't I have your service guy?" He didn't try to upwell me into other services or items, which made me relax while there. I'll be back at the dealership and making my appointment through Johnny. More

THE BEST OF THE BEST I have been a customer for years and have always have been very happy with their service, especially Mario Gonzalez. Lexus's service is excellent, re I have been a customer for years and have always have been very happy with their service, especially Mario Gonzalez. Lexus's service is excellent, reasonable and very customer friendly. They do great work and really know how to keep their customers happy. I wouldn't buy or lease anything but a Lexus and only from Lexus of Santa Monica. More

service @sm lexus What i like about george is his ability to communicate. I dont know anyone who enjoys the car service process but george makes it less onerous. I want What i like about george is his ability to communicate. I dont know anyone who enjoys the car service process but george makes it less onerous. I want to know what's happening & george keeps me informed. More

I have dealt with angel vasquez for several years, and I welcome this opportunity to comment on his service. He is a most affable and friendly individual who combines these attributes with total familiarit welcome this opportunity to comment on his service. He is a most affable and friendly individual who combines these attributes with total familiarity with the Lexus product. When I purchased my pre-owned Lexus LS600L tire pressure was decreasing in 3 out of four tires. He quickly found out the problem: rusting out of the wheels due to location at the beach. He immediately replaced all four wheels eventhough it was quite expensive for the dealership. He always has a rapid and accurate answer for any question I have about my car. We have had long and enjoyable discussions about our kids, and I wish him the best for his son who is entering college next year. william b cohen md More

lexus car service I drive a long way to Santa Monica Lexus only because Angel Vasquez is my service agent. If he wasn't there I would go else where! He does a great j I drive a long way to Santa Monica Lexus only because Angel Vasquez is my service agent. If he wasn't there I would go else where! He does a great job in customer service, personal touch, and taking care of both my Lexus's. He presents the service i need in a way that doesn't pressure the client! He let's me choose what I want to do and what I can do in the future. I trust him as he has built a that foundation from the very beginning of our dealings. When I had another service agent once to handle my problems it turned into a very bad experience! I rate Angel a strong 10 plus. Santa Monica Lexus is lucky to have him on staff!! Respectfully Mark Sugarman More

Ruben Loredo does a great job coordinating my service needs and accomodating my challenging schedule. it is a pleasure to work with Ruben and his team. needs and accomodating my challenging schedule. it is a pleasure to work with Ruben and his team. More

I brought my Lexus vehicle in in March 2014 to be serviced after purchasing it from a non-Lexus dealer. Pascal Barba assisted me, and having been a service technician prior to his being a customer se serviced after purchasing it from a non-Lexus dealer. Pascal Barba assisted me, and having been a service technician prior to his being a customer service rep, the knowledge and expertise he afforded regarding vehicle maintenance and recommendations were very helpful. He pointed out specifications and vehicle history for me which led to very important work being done on my car. The dealership I bought my vehicle from agreed to pay for any repairs, and Pascal and his team took uncommon initiative to ensure the dealership was made aware of the work and handled all aspects of the transaction arrangement from beginning to end. This is a friendly service center and they're loyalty and follow through are sound. I stand impressed and gracious. Thank you to Pascal and his team. I have no hesitation recommending my vehicle be serviced at their service location. More

I have been servicing my Lexus RX400 with Mario Gonzalez at Santa Monica Lexus for 6 years. Mario has always made sure my service experience was perfect. Mario checks my records to make sure I am getting at Santa Monica Lexus for 6 years. Mario has always made sure my service experience was perfect. Mario checks my records to make sure I am getting the service needed, he makes sure my car is done when promised and he is always friendly, professional and attentive. I have never kept any car for more than 2 years, but my RX400 is now 6 years old and it still looks and runs like new. I thank Mario and Lexus Santa Monica for that. More

I have been a very satisfied .buyer of Lexus cars since 1988. There two reasons I return. One is obvious...the car. Service is the other. My service reps get better and better.. I am not quite sure how 1988. There two reasons I return. One is obvious...the car. Service is the other. My service reps get better and better.. I am not quite sure how that happens as the bar was high 25 years ago. In any event as long as Lexus continues to manufacture fine cars and dealers deliver great service I shall continue to return. Thanks Mario. More