Lexus Santa Monica - Service Center

My family has owned Lexus cars since 1995 and has used other servicing centers. The worst service was at the Glendale area and so far Jose Gamboa who I have known since 1995 tops the scale on friendliness other servicing centers. The worst service was at the Glendale area and so far Jose Gamboa who I have known since 1995 tops the scale on friendliness, competence and gives me great advice as to what service to go forward on. Just this service period he informed me that if I waited for another six months, the alignment price would go up fourfold compared to if this were done this time. THe rest of the team at the Service area were also great. More

Arrived at 7:15 am for 5,000 mile service. Angel right on top of it, in and out, said it would be ready within 2 hours--it was 1.5 hours, and ready to go. Friendly, professional, personable. First class. top of it, in and out, said it would be ready within 2 hours--it was 1.5 hours, and ready to go. Friendly, professional, personable. First class. More

Disappointed with Angel Vasquez after having gone to this dealership for years. Angel added non-essential service items during our routine oil change without discussing/offering them first. We almost paid dealership for years. Angel added non-essential service items during our routine oil change without discussing/offering them first. We almost paid for a $200+ fuel injection service without being asked or asking for it. When we noticed it on the invoice, we asked him about it and to remove it. He toss the original invoice in the trash. Later on, when we confronted him about the incident in the morning, he lied that he offered the option first before printing anything out. Why do you lie and try to deceive your customers who are already overpaying for your services? Angel Vasquez should work for a shady used car dealership. Because of him, we are never returning to Santa Monica Lexus and will deter anyone from going there. More

I took my car in to have the side door moulding replaced. My service adviser, Angel Vasquez, had the part ordered and delivered in 1 day. He researched it and got me the best possible deal. I brought th My service adviser, Angel Vasquez, had the part ordered and delivered in 1 day. He researched it and got me the best possible deal. I brought the car in that day and Angel made sure I had a loaner. The car was done in the amount of time promised and he made sure the work was done perfectly. Angel has always been very professional, helpful, and friendly. He goes above and beyond what's required of him to make sure I'm happy with whatever work is done. I always make sure I see him when I have a problem because he knows his business and takes good care of me whenever I bring in my car. More

As usual, service representative Tim Nelson was a superstar. I have had my car serviced with Tim for the past 10 years at Lexus Santa Monica. Tim always makes sure that my service is performed corr superstar. I have had my car serviced with Tim for the past 10 years at Lexus Santa Monica. Tim always makes sure that my service is performed correctly and honestly. He is the main reason that I continue to have my car serviced by Lexus Santa Monica. Sincerely, Clarence Johnson More

As usual, the service department was terrific. Mario Gonzalez goes out of his way to solve the problem in the most cost-effective way, always committed to explaining things clearly and to making the cus Gonzalez goes out of his way to solve the problem in the most cost-effective way, always committed to explaining things clearly and to making the customer happy. The job was done very quickly, with a loaner car for the day. If there is a question about whether the repair is covered by warranty, contrary to most dealers (who will tell you "It's not covered; have a nice day."), Lexus Santa Monica will try to help you get warranty coverage. Put simply, they are competent, efficient and couldn't be more accommodating. More

I took my car in for service twice already and the service I got from Mario Gonzalez was great, he is a great service rep. Thanks. Elsa E. service I got from Mario Gonzalez was great, he is a great service rep. Thanks. Elsa E. More

Tim Nelson at Santa Monica Lexus is an excellent Service Consultant who has helped me to have outstanding service experiences since he first helped fix a difficult noise issue with my new IS350 over 6 year Consultant who has helped me to have outstanding service experiences since he first helped fix a difficult noise issue with my new IS350 over 6 years ago (he heard me, drove with me, heard the problem, communicated it to the techs and they fixed it!). Whether I go in for a recall repair or routine service, Tim is warm, helpful & professional - and he seems genuinely happy to see me! His high standards and attention to detail are very helpful. For example, I went in for a recall repair recently, but when Lexus did the courtesy check of all systems, topping off fluids, checking the brakes & tires, etc., they found that two tires needed to be replaced. Tim pro-actively contacted my Tires For Life warranty rep & got that ball rolling while keeping me informed throughout via text, email & phone calls. Tim advocates quite well to get things accomplished and completed in a timely fashion. I have to go to Lexus for all services to keep my Tires For Life agreement valid. I wasn't happy about it initially, but I hoped it would be worth it. As it turns out, Tim at SM Lexus makes it a pleasure and never something I worry about at all. I'm usually greeted immediately, enthusiastically, & with a big smile by Eddie Sanchez - & Tim pops out a moment after him. After a friendly hello, Tim reminds me to take everything I might need- rattling off suggestions, "remotes, chargers...." so I forget nothing- & he makes sure I have mentioned any & all concerns and quickly we're at his desk completing paperwork. Tim then walks me to the cashier & helps secure the helpful Courtesy Loaner Lexus that makes service visits seemless - almost no lost time & no lost vehicle. Perfect! Tim reminds me to have some delicious fresh coffee (if he hasn't already brought it to me - for real!) & a snack and, after sitting for 1-2 minutes, I'm called up & checked out. Santa Monica Lexus is quick, efficient & polite. And, all of that is usually withOUT an appointment. Finicky Bluetooth usually sends me to Parker Hawley (thanks again!!) or another willing and helpful team member to pair my phone with my Courtesy Lexus - the whole team is relaxed, comfortable & seems to really enjoy their work. Over the years, Tim has helped me understand and fully utilize my warranty, he's taken time to be sure I fully understand what's happening with my car so I can make the most informed decisions possible. He's helped me feel safe & gotten me in quickly when recall issues come up. Tim truly makes me feel like I'm his only customer & this his job is to make me happy. And he does! I am in very good hands with Tim Nelson at Santa Monica Lexus. More

Mario Gonzales is by and far the best service consultant I've encountered while bringing my Lexus vehicles into the Santa Monica shop. Generally, when making an appointment online, the service consultant th I've encountered while bringing my Lexus vehicles into the Santa Monica shop. Generally, when making an appointment online, the service consultant that I was "appointed" to was never the person that ended up helping me. And, yes, this happened again. I have a new Lexus that needed a basic 5000-mile service done. Had an appointment with another person, but that person conveniently was out to lunch, even though I was booked with him. The welcome crew went and got Mario for me. He was all smiles and welcoming, like he was my appointed consultant all along. Because my new Lexus was purchased at another dealership, my car wasn't in the SM system...not a problem. Mario quickly went through the records and made the updates to ensure that my new car and I were updated in their database. The entire time, Mario was friendly and thorough, making me smile and laugh with small personal stories, as well as telling me about how fantastic and fun my current car is. He easily was able to tell me about the other services the SM location offered, without it being a "hard" sell, but also telling me what they'd be doing to my car, and what I should be on the lookout for in the years to come. He check on me during my wait, and pretty much ensure that because I was waiting in the lounge, that my car was done quickly and efficiently, and even washed. Needless to say, he'll be my main consultant whenever I have to go back to get my car serviced. More

I have been driving my IS Lexus 300 for eleven years and it still is in excellent condition. I was met by Mario Gonzalez the first time I took my car in for servicing and I knew from that first day that t it still is in excellent condition. I was met by Mario Gonzalez the first time I took my car in for servicing and I knew from that first day that this person is special and have depended on him ever since. He is always available, knowledgeable, responsive to my questions and concerns and has made my ownership of a Lexus the best experience dealing with any servicing operation since I started driving - and that was in 1948. Ditta Oliker More