Lexus Santa Monica - Service Center

Fast, efficient service! Thanks to Sergio! Sergio was extremely helpful and friendly yesterday when I brought the Lexus in without an appointment to get the tires checked. He arranged for a l Sergio was extremely helpful and friendly yesterday when I brought the Lexus in without an appointment to get the tires checked. He arranged for a loaner and had the car ready and washed before I could do my errands. Its always a pleasure to bring my car in to get serviced. And Sergio was great!! Thank you so much. More

Tim Nelson, service advisor , is the BEST! I recently had to bring back my car to SM Lexus after a service mistake by one of SM Lexus technicians. If it were not for the thorough professional I recently had to bring back my car to SM Lexus after a service mistake by one of SM Lexus technicians. If it were not for the thorough professional follow-up by Tim Nelson, I would've been more aggravated. Tim is the reason I continue to drive out of my way(22 miles) to have my car maintained at Santa Monica Lexus. He is a great spokesperson for their operation and should be compensated and commended for his outstanding work. More

Review Everything went very smoothly and efficiently. Used loaner car to make another appointment and by the time I returned, car was almost finished. Felt t Everything went very smoothly and efficiently. Used loaner car to make another appointment and by the time I returned, car was almost finished. Felt taken care of this time. More

Come early, get breakfast Having a good experience when bringing the car in for service is important. The loaner, the bagels and coffee while we wait really are important. Also Having a good experience when bringing the car in for service is important. The loaner, the bagels and coffee while we wait really are important. Also washing my car is a nice touch. More

Key Programming Issue We had a issue with the programming of a Newly Purchased Key with the LEXUS RS 350. David C. provided extraordinary service beyond the call of duty. We had a issue with the programming of a Newly Purchased Key with the LEXUS RS 350. David C. provided extraordinary service beyond the call of duty. He as well addressed issues outside of the primary service request that was very useful. Lorraine was a Joy also, scheduling the Appointment. More

Everything was quick and correct. I was happy with everything - reception, time it took, quality of work, etc. loaner ease. very short wait for car at both ends. I will be back I was happy with everything - reception, time it took, quality of work, etc. loaner ease. very short wait for car at both ends. I will be back More

Excellent Stay Could not have more simple. Dropped my car off and was in a Lyft in 15 minutes. ON the return, just 4 hours later, I received a link to order a Lyft Could not have more simple. Dropped my car off and was in a Lyft in 15 minutes. ON the return, just 4 hours later, I received a link to order a Lyft at my leisure. Man, that was awesome! More

Great. Very helpful, efficient. Better than Mercedes. On time, good loaner car, did all he said they would do and drop off and pickup fast and great. Service can be a hassle - this was better than any oth On time, good loaner car, did all he said they would do and drop off and pickup fast and great. Service can be a hassle - this was better than any other dealer. If you have to have service - and you eventually have to - this was great. More

So happy with my Lexus, and the service provided I love my Lexus, and I just took it in for the first service. Super efficient process, and kind people. I was in and out, and given a loner car. No h I love my Lexus, and I just took it in for the first service. Super efficient process, and kind people. I was in and out, and given a loner car. No hassle. Plus, I was able to grab a latte while I waited for the loner (which took less than 5 minutes). More