Lexus Santa Monica - Service Center

I was very happy with the service I received from George Connolly. He kept me informed every step of the way during my visit. He told me the time frame and it was met. I would recommend George highly. Connolly. He kept me informed every step of the way during my visit. He told me the time frame and it was met. I would recommend George highly. More

I have known Heidi for many years as a cashier and keeper of the loaner fleet. She has aways been great to deal with. Now she is my Service Advisor. I'm very impressed with her knowledge. She has a h of the loaner fleet. She has aways been great to deal with. Now she is my Service Advisor. I'm very impressed with her knowledge. She has a huge advantage because she has worked for Lexus Santa Monica for so long. This is my 5th Lexus. One of the main reasons I never shop for a car is Heidi. She makes my experience with service easy and convenient. My loaner is always ready. And she always is cheerful with a great smile. What more could I ask for? It is a please to do business with Heidi. More

Lexus Service is as good as it gets. Steve Adams is extremely responsive. The service experience is one of the best aspects of having a Lexus. extremely responsive. The service experience is one of the best aspects of having a Lexus. More

Thank you Heidi for excellent service. You were friendly and really seem to care about your customers. You put me at ease and went above and beyond what I had expected from any service rep as I've had bad and really seem to care about your customers. You put me at ease and went above and beyond what I had expected from any service rep as I've had bad experiences in the past with other facilities. I will definitely see you in the future for my servicing needs. Best, Juila More

FIRST 5 THOUSAND MILE SERVICE EVERYTHING WAS FINE. ANGEL VASQUEZ DID A PROFESSIONAL JOB. I will continue to bring the car back for future services. VASQUEZ DID A PROFESSIONAL JOB. I will continue to bring the car back for future services. More

Each time I have a service at Santa Monica Lexus I have had a wonderful service and a amazing work. It always make me happy to visit . However I have been served today by Angel Vasquez he was excellent and had a wonderful service and a amazing work. It always make me happy to visit . However I have been served today by Angel Vasquez he was excellent and he really has an experienced how to take good care of the customer matter. More

We have dealt with many different dealerships and our experience at Lexus of Santa Monica is always top notch. Jose Gamboa's, helped us in getting our car serviced; his customer service and friendliness experience at Lexus of Santa Monica is always top notch. Jose Gamboa's, helped us in getting our car serviced; his customer service and friendliness is amazing. He was extremely detailed in walking us through the extended warranty process. I've been there and done that, dealing with extended warranties and there loopholes, but with Jose being able to email or call him was great this was the smoothest warranty process we've ever had. In the past, experiences with other dealership service departments was always a hassle, like we were interrupting them, but Jose made us feel like he was there to help us understand everything and made an overall wonderful experience. We couldn't ask for a better dealership, a better experience, or better service. Forever Customer!! More

All of the employees at Lexus SM are professional, efficient and courteous. My service advisor, Angel Vasquez, always goes the extra mile to provide excellent service. efficient and courteous. My service advisor, Angel Vasquez, always goes the extra mile to provide excellent service. More

I am very satisfied with Santa Monica Lexus and Jose is wonderful! Very courteous, extra helpful and very nice to accommodate customer's needs! Thank you! wonderful! Very courteous, extra helpful and very nice to accommodate customer's needs! Thank you! More

Service today with Pascual Barba was excellent. Everything he did was efficient and effective. He demonstrated professionalism and courtesy. Mr. Barba directly answered all of my questions, and r Everything he did was efficient and effective. He demonstrated professionalism and courtesy. Mr. Barba directly answered all of my questions, and responded to my concerns. He made recommendations and let me know that the technology would let me know when my next service is needed. Everything was done in a timely manner, according to what he promised. Thank you for giving my car a wash! More