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821 Reviews of Lexus Santa Monica - Service Center
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November 01, 2004
We bought a Lexus new here in 1993, and had been taking it in for all scheduled services since new. About 2 years ago something at the dealership changed and their attitude became "we don't car". Things it in for all scheduled services since new. About 2 years ago something at the dealership changed and their attitude became "we don't car". Things weren't fixed right, got lots of doubletalk from un-knowledgeable service writers. Prices kept going up. This wasn't the legendary Lexus service I remembered. Would never go back there - they've lost me as a customer<br><br>Started going to Lexus Thousand Oaks for service - friendly, courteous, knowledgeable and helpful, even if they didn't need to charge you for service. More than happy to point out what needed to be done and told me how easy it was if I wanted to do it myself. Of course, they were happy to take the car in and service it as well More
by geoff
