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Lexus Santa Monica - Service Center

Santa Monica, CA

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821 Reviews

821 Reviews of Lexus Santa Monica - Service Center

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August 03, 2019

All good Everything was done exactly as promised. Friendly and helpful people. A bit pricey, as you one would expect from Lexus. Very impressive building. Conv More

by hmeixner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Galindo
Aug 23, 2019 -

Lexus Santa Monica responded

Thank you for your positive review! We are so glad that we had the opportunity to work with you, and we hope to serve you again soon!

August 02, 2019

Excellent Service Ray James did a fantastic job for me. This was my first time at the dealership for service and I will definitely be back the next time I need service. More

by ChicagoSC430
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray James
Aug 07, 2019 -

Lexus Santa Monica responded

Thank you for sharing your positive experience! We look forward to seeing you the next time your car needs service.

August 01, 2019

Routine maintenance first for this car with appointment, there is no waiting time, much efficiency than before, there is no problem when request loan car at site. This is first time everyth More

by Lexuspatricia123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy
Aug 07, 2019 -

Lexus Santa Monica responded

Thank you for your kind review. We are delighted to hear that your vehicle service needs were resolved quickly and efficiently! If we can help you with anything else, please don't hesitate to call!

August 01, 2019

Exceptional Service This Lexus Service Department is exceptional. They are a big reason I keep leasing Lexus vehicles. Their facility is beautiful and their team always t More

by David R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Stanley
Aug 13, 2019 -

Lexus Santa Monica responded

Thanks David! It's wonderful to hear that you continue to have such excellent experiences with us, and that you feel so confident with the work that is done on your vehicles. We appreciate your business and look forward to working with you again in the future.

July 29, 2019

outstanding service danny reviewed all present and future service for my lexus with reasons of benefits to the lexus and me.he was well versed and stressed what needed to More

by big dude
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
danny stanley
Aug 05, 2019 -

Lexus Santa Monica responded

Thank you for your time and kind review. We are pleased to hear that you had such a positive experience with the team here at Lexus Santa Monica. We look forward to working with you again in the future.

July 26, 2019

Service Matt Unger Matt was very responsive and took care of me last minute. He was friendly and extremely professional. Thank you for taking care of me with such shor More

by Lobo123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Unger
Aug 05, 2019 -

Lexus Santa Monica responded

Thank you for your kind review. We are delighted to hear that your vehicle service needs were resolved quickly and efficiently! If we can help you with anything else, please don't hesitate to call!

July 24, 2019

Service experience at Santa Monica Lexus It's always a pleasure getting my car serviced at Santa Monica Lexus. The employees are professional and friendly, and I can always get a loaner! More

by Juli42009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leroy Dudnik
Aug 05, 2019 -

Lexus Santa Monica responded

Thank you for your very kind review. We are always happy to hear that we have given our customers 100% satisfaction! We look forward to seeing you again when your car is ready for its next service. Thanks again!

July 22, 2019

always friendly and professional team Buddy was very helpful i needed new batteries and i did not have an appointment but he took care of me promptly. Lexus team always provides excellen More

by Piggy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Vasquez
Aug 05, 2019 -

Lexus Santa Monica responded

We are so pleased to hear about your quick and effective service! We aim to please all our customers so every success story puts a smile on our faces. Thanks again and we look forward to seeing you in the future.

July 21, 2019

Excellent Service Dan made my experience so delightful. He was friendly, knowledgeable, and prompt. I will continue to drive from Las Vegas just to make sure Dan manage More

by CarGirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Unger, Ron Holbrook
Aug 05, 2019 -

Lexus Santa Monica responded

Thank you for your time and kind review. We are pleased to hear that you had such a positive experience with Dan here at Lexus Santa Monica. We look forward to working with you again in the future.

July 21, 2019

Irving followed through Irving assisted with getting a technician to ride along with me to "hear' the problem. The technician was attentive and cared about resolving the iss More

by Heidi A.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irving and Service Technician
Jul 23, 2019 -

Lexus Santa Monica responded

Heidi, thank you for your time and feedback. It's always a pleasure hearing from our wonderful customers! We are very happy to hear that your vehicle service needs are met with convenience and great results! Please let us know if we can be of assistance in the future.

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