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Lexus of Arlington

Arlington Heights, IL

4.7
3,624 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,624 Reviews of Lexus of Arlington

March 04, 2022

I have been with Lexus of Arlington since 2000 & I’ve always given high marks for their services. I now have my 5th car , all bought at this dealership. I’d say that alone speaks for my satisfaction: More

by romayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Mar 04, 2022 -

romayne responded

Great experience.

March 04, 2022

Great service, nice staff, very helpful and knowledgeable. I never have to wait, I simply receive a loaner that I can use while the work is being done on my vehicle. Never had any issues. More

by Asniadala3515
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Mar 07, 2022 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 04, 2022

Disappointed waited almost 2 hrs for an oil change with an appointment dem like the service waited so long to write up paper work More

by LOY.MAGSINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edwin Thalhammer
Mar 22, 2022 -

Lexus of Arlington responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 04, 2022

Always have good service here. Go out of their way to explain what is needed More

by SKEricksen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Mar 07, 2022 -

Lexus of Arlington responded

We appreciate your business and our team looks forward to serving you again soon!

March 04, 2022

Amazing customer service by Lori. I cannot be more grateful for her hard work. It couldn’t have been easier. I also had a great conversation with the service manager Anthony. More

by Ted
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Mar 07, 2022 -

Lexus of Arlington responded

Thank you, Ted, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Lori and our team, and we look forward to working with you again.

March 04, 2022

service fast, professional, exelent. Dealership pleasant, people friendly. I hade not the first time very pleasant experience. More

by DAVID_SVERDLIK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Mar 04, 2022 -

Lexus of Arlington responded

David, thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 04, 2022

Clean, friendly,reliable and fast going there for 15 years and have no problrms ever. More

by mundala
Recommend Dealer
Yes
Employees Worked With
Car wash crew
Mar 04, 2022 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

March 03, 2022

Over the TOP! They always give my car back better than what i gave it to them! More

by Rick T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Castro, Jamie Brown
Mar 04, 2022 -

Lexus of Arlington responded

It's fantastic to hear that we provided you a great experience while assisting you with your service! We truly appreciate the opportunity to do business with you. Thanks for choosing Lexus of Arlington!

March 03, 2022

Extremely clean They were waiting for me as I arrived Waiting area was a 10 Immaculate with refreshments n many very large screen tvs Car was cleaned when completed Service writer was very More

by Jozzee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Mar 04, 2022 -

Lexus of Arlington responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

March 03, 2022

Great service. Lori is an amazing, personable, professional person. It is nice to know that there is great follow up after you purchase a vehicle. Lori has always b More

by Maurer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Mar 04, 2022 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that Lori had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

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