Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Lexus of Arlington

Arlington Heights, IL

4.8
3,623 Reviews
Call Dealership (847) 794-4821
View Awards

1510 W Dundee Rd

Arlington Heights, IL

60004

Directions

By Type

3,623 Reviews of Lexus of Arlington

February 18, 2022

Very lousy customer service after my Lexus purchase. Very disheartening to be treated so poorly after purchasing a luxury auto. More

by polarispaul
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mitch Horwitz, Rashard Grant, Sevan Sayadian
Report | Print
Mar 07, 2022 -

Lexus of Arlington responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. We appreciate you bringing it to our attention and will share your comments with our team.

February 18, 2022

The service department was very helpful and friendly. Car was ready in a reasonable amount of time too. Love the car washes, they even clean my rubber mats More

by Vicki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cashier with red hair, very sweet, Tony Coyoc
Report | Print
Feb 20, 2022 -

Lexus of Arlington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 18, 2022

The car service was good. The service person was a little hesitant in accepting the issue I was experiencing. In the end he did check things out for me More

by Kelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Feb 20, 2022 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 17, 2022

The service was done with a high quality, very positive attitude and very fast. I am very satisfied with the service. More

by JULIARATOVSKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Feb 17, 2022 -

Lexus of Arlington responded

Julia, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

February 17, 2022

Jordan was very helpful and polite. I would recommend him and the dealership to other people. More

by mcondon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Zell
Report | Print
Feb 17, 2022 -

Lexus of Arlington responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Jordan or our team can do to assist you, please do not hesitate to let us know. We are always happy to help!

February 17, 2022

Always a great experience when I come in for service. Everyone is very friendly and professional. More

by Kp1177
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi, Igor Zigic
Report | Print
Feb 18, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 17, 2022

N/a I choose not to comment I chose not to comment. I choose not to comment More

by LAROGNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Feb 18, 2022 -

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 17, 2022

Lexus' service department is exceptional! They keep you abreast of the work that's being done, and my experience is it's always done right the first time. More

by MPUCCI0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Feb 18, 2022 -

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 17, 2022

Excellent reception and very courteous service rep and cashier. Loved that service advisor does not try to sell non emergency services to me. Dealership always has a loaner car on hand. More

by fosuahamp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Feb 18, 2022 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

February 16, 2022

Nice staff and had everything ready. He was in contact with us as we had a loaner vehicle to get some errands done. Well done! More

by Amad84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Feb 16, 2022 -

Lexus of Arlington responded

We appreciate your business and our team looks forward to serving you again soon!

1
...
121
122
123
...
363