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Lexus of Arlington

Arlington Heights, IL

4.7
3,628 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,628 Reviews of Lexus of Arlington

February 20, 2022

The service dept. is quick and responsive to short-term needs. The work is guaranteed. I trust their advice about programs and timetables to keep my Lexus in the best More

by HSTAGNITO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi, Tony Coyoc
Report | Print
Feb 21, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 19, 2022

Service was excellent, heresh help me. And answer all my questions. Thank you Dhaval shah More

by Dhaval60194
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Feb 20, 2022 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad to hear that Haresh and our team were able to help, and we hope to see you again!

February 19, 2022

It was extremely clean. The staff was courteous and fun. I felt they were looking out for my best interest. Vlad was great. Thanks More

by Pam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladamir Tanev, Mitch Horwitz, Sevan Sayadian
Report | Print
Feb 20, 2022 -

Lexus of Arlington responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Lexus of Arlington are glad to have you as a customer.

February 19, 2022

Excellent service , Harish customer representative is very professional, very nice gentleman . Highly recommend , fast and experienced More

by Izabella10!
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Feb 20, 2022 -

Lexus of Arlington responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

February 18, 2022

I have bringing my Lexus for service the past eight years and have been completely satisfied with both the service and cost of that service. More

by sams10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi, Tony Coyoc, Josie Garcia
Report | Print
Feb 20, 2022 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

February 18, 2022

Very lousy customer service after my Lexus purchase. Very disheartening to be treated so poorly after purchasing a luxury auto. More

by polarispaul
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mitch Horwitz, Rashard Grant, Sevan Sayadian
Report | Print
Mar 07, 2022 -

Lexus of Arlington responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. We appreciate you bringing it to our attention and will share your comments with our team.

February 18, 2022

The service department was very helpful and friendly. Car was ready in a reasonable amount of time too. Love the car washes, they even clean my rubber mats More

by Vicki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cashier with red hair, very sweet, Tony Coyoc
Report | Print
Feb 20, 2022 -

Lexus of Arlington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 18, 2022

The car service was good. The service person was a little hesitant in accepting the issue I was experiencing. In the end he did check things out for me More

by Kelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Feb 20, 2022 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 17, 2022

The service was done with a high quality, very positive attitude and very fast. I am very satisfied with the service. More

by JULIARATOVSKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Feb 17, 2022 -

Lexus of Arlington responded

Julia, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

February 17, 2022

Jordan was very helpful and polite. I would recommend him and the dealership to other people. More

by mcondon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Zell
Report | Print
Feb 17, 2022 -

Lexus of Arlington responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Jordan or our team can do to assist you, please do not hesitate to let us know. We are always happy to help!

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