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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

January 24, 2022

The service is first class. Jose from the service department assisted me and was extremely knowledgeable and helpful! More

by Ernest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Jan 24, 2022 -

Lexus of Arlington responded

Thank you for sharing your thoughts about your great experience with Jose here at Lexus of Arlington. Thanks for the five-star rating. We appreciate your business, Ernest, and hope to see you again soon.

January 24, 2022

Ed was not talkative but very accommodating and knowledgeable. Great experience. Also the cheapest oil change I found, and I called several places. More

by dpark13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Report | Print
Jan 24, 2022 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington. We appreciate your feedback and five-star rating. We're glad we were able to help, and we hope to see you again!

January 24, 2022

The salesman recommended the wrong oil type for my car until I press the issue. Poor service!!! More

by JOSHUA36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Haresh Trivedi
Report | Print
Feb 10, 2022 -

Lexus of Arlington responded

Thank you, Joshua, for this feedback. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 24, 2022

Jose was very helpful and knowledgeable. Everything was completely very quickly and I was satisfied with their service. More

by EPEREZ17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Jan 24, 2022 -

Lexus of Arlington responded

We appreciate your business and our team looks forward to serving you again soon!

January 24, 2022

Problem solved on a timely manner. Great service and waiting area clean and comfortable.. great customer service More

by RFL6261
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Jan 24, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 24, 2022

Very professional environment. High class service at a very reason pice. Highly recommend this dealer. More

by sal9224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Report | Print
Jan 24, 2022 -

Lexus of Arlington responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

January 21, 2022

Very unprofessional and careless about the customers. Very unprofessional and careless about the customers. The service advisor never came to me or call/text when my car was done with the service. Also, More

by Ldume
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edwin Thalhammer
Report | Print
Feb 07, 2022 -

Lexus of Arlington responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 20, 2022

Friendly very educated and warm crew, will recommend to all of my friends and family More

by FALCONAUTO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Bijou, Igor Zigic, Mitch Horwitz, Beverly Luna
Report | Print
Jan 20, 2022 -

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 20, 2022

Great service from the service department. Lori was very friendly and helpful. Was also accomidating. More

by jclaud10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Jan 20, 2022 -

Lexus of Arlington responded

We are very happy to hear that Lori provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 20, 2022

Service is always of the highest quality with no hassle. This is the one dealership I will always use (as long as the culture doesn’t change.) More

by Jim S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Jan 20, 2022 -

Lexus of Arlington responded

Thank you so much for your excellent review, Jim! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

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