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Lexus of Arlington

Arlington Heights, IL

4.7
3,627 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,627 Reviews of Lexus of Arlington

April 14, 2021

Great service! My service advisor, Jose, was very knowledgeable and went the extra mile to help me. The car was super clean when it was returned. More

by Jsachicago
Recommend Dealer
Yes
Employees Worked With
Jose
Apr 14, 2021 -

Lexus of Arlington responded

Thanks for sharing your thoughts about your service experience with Jose at Lexus of Arlington! We'll be sure to pass along your compliments. We appreciate your business and hope to see you again soon!

April 14, 2021

Excellent Customer Service! Haresh and all the employees welcomed me as I entered. I appreciate how kind everyone was and how comfortable I was bringing my car in for service. More

by Laura
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Apr 14, 2021 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, Laura! Your feedback and rating mean a lot to us. We're glad that Haresh and the rest of our team could provide you with a comfortable environment. Please let us know if we can help you with anything else!

April 14, 2021

We had a good experience. We love the car, we liked that we could take the test drive without a sales person - good Covid precaution. More

by JONES-SARA
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mitch Horowitz, Pete - the guy who explained the car, Emily - internet — all good, Oksana Sahan
Apr 15, 2021 -

Lexus of Arlington responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

April 13, 2021

Service was great, didn’t have to take any hassle. I have worked with Haresh Trivedi and I will highly recommend him for any service work. More

by perveen_1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Apr 13, 2021 -

Lexus of Arlington responded

Perveen, Thank you for your business and this service review. We're happy to hear Haresh and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 13, 2021

Nathan was a great sales wrap help us all the way through from buying to closing the deal and getting the vehicle ready and all pretty up for my son. Thank you Nathan More

by MAGNASSAR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Bernstein, Jim Cooper, Juan Estela, Alex Castro, Mark Burdeen, Jamie Brown, Tom Franz, Peter Demos, Nusrath Khan, Edward Bijou
Apr 13, 2021 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Nathan here at Lexus of Arlington.

April 13, 2021

It was great! What a nice surprise to get my tire replaced so quickly. Thank you for that!!!! Everyone at the dealership is always friendly and helpful. More

by DFSDFSD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Thalhamner
Apr 13, 2021 -

Lexus of Arlington responded

Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

April 13, 2021

The facility is impressive andWell well stocked with The facility is impressive and Well well stocked with refreshments. Nice showroom and ready staff to answer questions. Biggest fault is communicati More

by jf.ruussell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lorii
Apr 30, 2021 -

Lexus of Arlington responded

Hello, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message so we can learn more about your visit? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen.

April 13, 2021

All personnel are courteous. Scheduled appointment was started immediately. Lori, the service rep was very efficient and had excellent customer service. Cleanliness of the dealership was wonderful! More

by KRIVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devaga
Apr 14, 2021 -

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 12, 2021

same day pickup, free car wash. Offered 40K miles service package, including spark plug replacement. Provided price breakdown. Chose oil change and anti-freeze/ coolant change. More

by Rui
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori
Apr 12, 2021 -

Lexus of Arlington responded

Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 12, 2021

the service made me feel like home. Everyone was so nice and super helpful. Would definitely recommend. Great service man to deal with . Loved it More

by DRAKEGARZA27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Kennedy, Thomas Prondzinski, Haresh Trivedi, Tim Webb
Apr 12, 2021 -

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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