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Lexus of Arlington

Arlington Heights, IL

4.7
3,625 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,625 Reviews of Lexus of Arlington

March 13, 2023

Fast and professional services, knowledgeable and helpful employees , comfortable and clean waiting area. Good service More

by efigenea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Mar 13, 2023 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Mar 15, 2023 -

Lexus of Arlington responded

Hi, we are very happy to have provided you with such a positive experience! We hope to see you soon!

March 13, 2023

Vehicle was returned in awesome condition, better than I could have expected. Thanks Lexus Service! More

by Rick
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski, Haresh Trivedi, Marcin Ajdukiewicz, Tony Coyoc, Lori Devega, Josie Garcia, Edwin Thalhammer, Adam Lemke, Chris Figler, Eddie Garcia
Mar 13, 2023 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Rick, please let us know.

Mar 15, 2023 -

Lexus of Arlington responded

Hi Rick, thank you for taking the time to let us know how we did. We hope you have a great day!

March 12, 2023

I appreciated the excellent service on the pre-purchase inspection of my Lexus. Your evaluation enabled me to negotiate $1000 off the price of the vehicle. More

by Sourhead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Mar 13, 2023 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 12, 2023

Haresh Trivedi is always so professional and friendly. I truly appreciate the service he provides every time I bring my car in for service. More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Mar 13, 2023 -

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Laura, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

March 11, 2023

Prompt and courteous service. Keeps me informed about condition of my car which is very helpful. More

by BAIJU.MEHTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Mar 13, 2023 -

Lexus of Arlington responded

Hi Baiju, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 09, 2023

Lori was very honest and helpful in helping someone who didn't know much about the Lexus - was a family members car that I took in for service. I trusted her with pricing and service recommendations. More

by spotter328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Mar 12, 2023 -

Lexus of Arlington responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Arlington. We do hope we can be of assistance in the future. Take care!

March 07, 2023

I gave it a four stars because the service technician appeared to rushed or showed little care when working on the vehicle. Finger prints and grease were visible and felt, which should not be the case More

by Jkchow
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Mar 08, 2023 -

Lexus of Arlington responded

Thank you for your review. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Mar 09, 2023 -

Lexus of Arlington responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Arlington! If you have any further questions, please give us a call. We're always happy to help!

March 06, 2023

I was very happy with my experience at Lexus of Arlington. My NX350H was delivered in the time they said it would and I never felt any pressure. Mohammad Abdelrazeq was my salesperson and I could More

by romanbenko
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammad Abdelrazeq
Mar 07, 2023 -

Lexus of Arlington responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Lexus of Arlington!

March 02, 2023

Joanna was so helpful with the whole process, kept me informed and made it easy to buy a car,! More

by marygsmith1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joanna, Kamil Wojcik
Mar 03, 2023 -

Lexus of Arlington responded

Thank you so much for your excellent review, Mary! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

February 28, 2023

Asked to have GM financial for financing, was even given a rate that was said to be from them. Pulled my credit report and also talked to GM as they are still pending the payoff payment, financing was neve More

by KIRKMSEARS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Athena, Victor Aguilar
Feb 28, 2023 -

Lexus of Arlington responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Kirk, please reach out to us directly to let us know the best way to contact you and we will reach out.

Mar 02, 2023 -

KIRKMSEARS responded

Please provide a valid email address in order to reach out directly. Thank you

Mar 08, 2023 -

KIRKMSEARS responded

I am still pening a valid email address, your online system only allows you to submit an inquiry for an automobile. Clearly a week later you would have responded to advise.

Mar 17, 2023 -

KIRKMSEARS responded

Just to update the post, still nothing back from the dealership in regards on how to contact them directly as they have not yet advised a email address.

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