Lexus of Arlington

Problem solved Excellent service Happily the problem with my car's engine light staying on was corrected. An issue with a tire problem was also resolved and the service person was ex Happily the problem with my car's engine light staying on was corrected. An issue with a tire problem was also resolved and the service person was extremely helpful looking over all of the possible issues regarding both problems that might be involved. Haresh Trivedi spent a great deal of time, as he usually does, trouble shooting the issues I mentioned and explaining everything to me in and understandable and patient way. I appreciate the excellent customer service he has given me and my family over the years. I feel comfortable at this dealership and would recommend this dealership to my friends Nancy G More

The experience is something I can’t describe. What was supposed to be a delightful car buying experience ended in a humiliating and hurtful experience. We came back second time to buy a vehicle we initial supposed to be a delightful car buying experience ended in a humiliating and hurtful experience. We came back second time to buy a vehicle we initially test drove. We were first dealing with Adriana who seemed pleasant but somewhere her tone changed and she said “I don’t want to play any games here, you don’t either” when she wanted to tell us he was giving us the best price. Her choice of words might not be the best and my uncle wasn’t comfortable with dealing with her and asked for someone else. It was a disaster after that. ALEX CASTRO did everything he could to utterly humiliate us. I swear I couldn’t understand why he was like that. This man seemed like a RACIST, UTTERLY RUDE, JUDGMENTAL person. He made snarky comments about my shoes, kept saying “IF YOU ARE NOT TEST DRIVING THE CAR 99.9% OF THE TIME THEY DON’T BUY A CAR AND THEY WASTE MY TIME”. He basically wanted us to GET OUT. My family was very patient with him and respectfully left. My uncle said “if you can do $42000 give me call please”. He responded with “No, you have my number, you call me if you change your mind” He was at $45000 for a brand new car. I was shook. I’ve never been treated like this. Instead of leaving yelling and telling this man we DID NOT DESERVE THIS, I stayed back for 35 mins calmly to talk to him about his behavior in private. I wanted to understand his thought process. He was a person of color himself, I couldn't believe we were treated like this. Long story short, he was apologizing to me saying he will be better, but let me tell you, he was so sarcastic and humiliating the whole time. I told him he shouldn’t be apologizing to me but instead to my family in the car. This man is the most ignorant and pathetic sales person I’ve dealt with. Even at the end, I was very nice to him, but he has to be the worst person I’ve dealt with in a long time. This man needs to be reprimanded. This experience has left me shook and extremely hurt. Of course, we would not want to bring business here, but NO HUMAN SHOULD EVER HAVE TO EXPERIENCE THIS. PERIOD. More

CONSISTENTLY EXCELLENT SERVICE We all have options on where to take our Lexus vehicles. I drive over an hour to have my RX350 serviced by Lexus of Arlington. They consistently pro We all have options on where to take our Lexus vehicles. I drive over an hour to have my RX350 serviced by Lexus of Arlington. They consistently provide excellent service and go the extra mile to be sure all concerns are taken care of immediately. I always stay and wait for my vehicle. The waiting area is huge with extensive selection of refreshments and many options of where to wait; many tv areas, tables with chairs, private single cube spaces with writing desks. The place is amazing! More

No delays. Courteous service by representative. They are very efficient and treat customers very well. Excellent waiting area and service completed on time based on original estimate. Service rep wa They are very efficient and treat customers very well. Excellent waiting area and service completed on time based on original estimate. Service rep was very polite and efficient More

65,000 mile check up and oil change Tom was very helpful and did all he could to service my requests. He kept me updated on any issues He was concerned with my issues and reassured me Tom was very helpful and did all he could to service my requests. He kept me updated on any issues He was concerned with my issues and reassured me More

115,000 mile check-up I've been a Lexus owner for many years. I have been working with Haresh for many years as well. I trust him. I always follow his recommendations. I've been a Lexus owner for many years. I have been working with Haresh for many years as well. I trust him. I always follow his recommendations. More

Recall on door locks service was great. I was very surprised when I picked up my car that my gas tank was topped off, and they did a good job on the car wash! service was great. I was very surprised when I picked up my car that my gas tank was topped off, and they did a good job on the car wash! More

ENJOYABLE VERY NICE PLACE TO DEAL WITH. ALL MY NEEDS WERE TAKEN CAR OF IN AVERY FRIENDLY MANNER. I COULD HIGHLY RECOMMEND THIS DEALER TO MY FRIENDS. VERY NICE PLACE TO DEAL WITH. ALL MY NEEDS WERE TAKEN CAR OF IN AVERY FRIENDLY MANNER. I COULD HIGHLY RECOMMEND THIS DEALER TO MY FRIENDS. More

service was excellent but still very concerned Jose was great, he advised me on my immediate concern and arranged service, kept me posted, reviewed my options and addressed my technical questions i Jose was great, he advised me on my immediate concern and arranged service, kept me posted, reviewed my options and addressed my technical questions in a way that I could make an informed decision. I have absolutely no issues with that aspect, that was all excellent - my concern relates to the waiting area and failure to enforce basic pandemic safety precautions. Jose was always masked, had sanitizer on his desk for customers use. Customers and staff were not masked and were wondering around in the waiting area. Unmasked wandering customers were talking on their phones or to other individuals. Customers without masks and without washing or sanitizing their hands enjoyed the snack bar. Requiring customers to sign documents, receipts with a commonly used pen is very unsafe - particularly when there are not any cleaning or sanitation supplies. It would be quite simple and respectful to all to modify a few of these dangerous practices. And not requiring everyone to always wear a mask indoors in the common areas is very shortsighted and quite dangerous. More

Staff are attentive and helpful. Great serviceAlex Staff are attentive and helpful. Great service Alex showed us around and gave us different options on how i can.choose my next vehicle. That is why Staff are attentive and helpful. Great service Alex showed us around and gave us different options on how i can.choose my next vehicle. That is why im driving the car i wanted. Thank you again More