Lexus of Arlington

service was excellent but still very concerned Jose was great, he advised me on my immediate concern and arranged service, kept me posted, reviewed my options and addressed my technical questions i Jose was great, he advised me on my immediate concern and arranged service, kept me posted, reviewed my options and addressed my technical questions in a way that I could make an informed decision. I have absolutely no issues with that aspect, that was all excellent - my concern relates to the waiting area and failure to enforce basic pandemic safety precautions. Jose was always masked, had sanitizer on his desk for customers use. Customers and staff were not masked and were wondering around in the waiting area. Unmasked wandering customers were talking on their phones or to other individuals. Customers without masks and without washing or sanitizing their hands enjoyed the snack bar. Requiring customers to sign documents, receipts with a commonly used pen is very unsafe - particularly when there are not any cleaning or sanitation supplies. It would be quite simple and respectful to all to modify a few of these dangerous practices. And not requiring everyone to always wear a mask indoors in the common areas is very shortsighted and quite dangerous. More

Staff are attentive and helpful. Great serviceAlex Staff are attentive and helpful. Great service Alex showed us around and gave us different options on how i can.choose my next vehicle. That is why Staff are attentive and helpful. Great service Alex showed us around and gave us different options on how i can.choose my next vehicle. That is why im driving the car i wanted. Thank you again More

Excellent maintenance service Thorough and timely maintenance service. All quality Toyota parts provided. Service was high priced, but that is to be expected from a dealership. Thorough and timely maintenance service. All quality Toyota parts provided. Service was high priced, but that is to be expected from a dealership. Worth it. More

vlad was super helpful, polite, respectful and a pleasure to work with. He shared his personal experiences and preferences and made sure we were comfortable with everything he showed us. I also appreciate th to work with. He shared his personal experiences and preferences and made sure we were comfortable with everything he showed us. I also appreciate that the financial numbers didn’t change at the very end of the deal that has happened 90% of my other Car buying experiences More

The service was excellent and done in a timely manner. Tom is and always polite and professional every time we come in for service. Thank you. Tom is and always polite and professional every time we come in for service. Thank you. More

Haresh and his department have always taken such good care of my Lexus and me. I can honestly say I would never trust my car to anyone else. They are the best! care of my Lexus and me. I can honestly say I would never trust my car to anyone else. They are the best! More

Tom informed me about a recall and offered me an option to either stay and wait or a loaner car. I chose to stay and wait but it was nice to be offered a loaner car. to either stay and wait or a loaner car. I chose to stay and wait but it was nice to be offered a loaner car. More

I will go nowhere but here Thanks to Haresh. He got me through the process quickly and efficiently without any problems,. I come here because of Haresh. The experience was f Thanks to Haresh. He got me through the process quickly and efficiently without any problems,. I come here because of Haresh. The experience was flawless, More

recall and 20,000 mile service the employees handled the recall and the 20,000 service in the manner and in the time that they had indicated. The loaner was good. the employees handled the recall and the 20,000 service in the manner and in the time that they had indicated. The loaner was good. More

Service beyond and above expectations After deciding it was time to replace a 2005Lexus, I immediately contacted Jim Cooper to see what he and .mark Burdeen could suggest. We had a set of After deciding it was time to replace a 2005Lexus, I immediately contacted Jim Cooper to see what he and .mark Burdeen could suggest. We had a set of wants. Had to be 2017-2019 with low mileage and in excellent condition. Within 24 hours I got a call back with two options. They had given us a choice of which to drive and it was a no-brainer. It had been returned on lease and was in perfect condition. A excellent choice. Within 48 hours we had purchased and driven home in our new 2017 ES350. We always come to Arlington Lexus because of the quality of service. By the way, there is a dealer 5 minutes from home but we have chosen to purchase and service our cars at Arlington Lexus. More