Lexus of Arlington

This is our first experience in seeking service at this facility. Ed Thalhammer, our service representative was courteous, and knowledgeable and a pleasure to work with. The work was completed in a timel facility. Ed Thalhammer, our service representative was courteous, and knowledgeable and a pleasure to work with. The work was completed in a timely fashion and all details relating to the work were clearly specified at the conclusion of service. Furthermore, the waiting space was attractively designed to allow that the time spent there was comfortable. We will certainly return again given the quality of the personnel and the dependable work that was done. More

Very pleased with service department. Jose was helpful, Very pleased with service department. Jose was helpful, efficient and most importantly wore a mask. Service was only department I can comment on n Very pleased with service department. Jose was helpful, efficient and most importantly wore a mask. Service was only department I can comment on now I am waiting for sales department response More

Efficient quality service The service advisors are friendly and helpful, I am always provided a new clean loaner vehicle if I need one, and the repairs/service are always finis The service advisors are friendly and helpful, I am always provided a new clean loaner vehicle if I need one, and the repairs/service are always finished in a timely manner. My vehicle is returned as promptly as possible, washed and cleaned. More

Jose Garcia is the best Service Consultant you have on staff Jose Garcia has always been the most helpful service consultant I’ve worked with at your dealership. He is professional, knowledgeable and very respec Jose Garcia has always been the most helpful service consultant I’ve worked with at your dealership. He is professional, knowledgeable and very respectful which as a woman customer is very important to me. I appreciate and trust his advice when it comes to service options regarding my car. More

more than expected awesome experience. we were looking for a car with very specific options. the car we were interested in, we weren't sure if it had one of the options awesome experience. we were looking for a car with very specific options. the car we were interested in, we weren't sure if it had one of the options we needed or not . Nus took the time to investigate if the car was equipped with this one specific option for us. the car had it and his going the extra mile to make sure we were buying a car with everything we were looking for made a huge impression on us. thank you Nus, our daughter loves the car and is getting more and more comfortable driving it before she heads off to Missouri next month in pursuit of her master's degree. More

Haresh was very helpful good Haresh was very helpful Haresh was very helpful Haresh was very helpful Haresh was very helpful Haresh was very helpful Haresh was very hel good Haresh was very helpful Haresh was very helpful Haresh was very helpful Haresh was very helpful Haresh was very helpful Haresh was very helpful Haresh was very helpful Haresh was very helpful More

Nick was very thoroughly when explaining on my car service n It’s alway nice to come in with a friendly and clean waiting area, people there are very friendly, car wash are very detailed thanks It’s alway nice to come in with a friendly and clean waiting area, people there are very friendly, car wash are very detailed thanks More

Jose was Amazing!!! Great customer service! I came in because my air was not working. Jose also informed me that they could fix the recall on my car which I appreciated so I didn't have to come I came in because my air was not working. Jose also informed me that they could fix the recall on my car which I appreciated so I didn't have to come back again. Jose called me every day to fill me in on the status of my car. I Wish every business had this great of customer service!!! Thank You!! More

Live in Hinsdale but decided to purchase my vehicle here. Everyone was wearing a mask and the dealership had sanitizer all over so I felt really safe. Staff was very accommodating. As compared to the Lexus o Everyone was wearing a mask and the dealership had sanitizer all over so I felt really safe. Staff was very accommodating. As compared to the Lexus of Westmont where the sales rep made me wait for 30 mins even with an appointment hence I left. Good straight forward sales experience with Alex. 👌 More

Great Service Their service center and personnel are the reasons we continue to buy cars from Lexus of Arlington. They are always accommodating and service only th Their service center and personnel are the reasons we continue to buy cars from Lexus of Arlington. They are always accommodating and service only the things you need. More