Lexus of Arlington

I showed up on time at 2 with my 3 year old grandson. Vehicle sat there for more than an hour No one put a tag on it. I came out to ask if any one was working on it and was advised that no one.waite2 a Vehicle sat there for more than an hour No one put a tag on it. I came out to ask if any one was working on it and was advised that no one.waite2 and 1/2 hour for oil change More

last few visits service managers seemed only interested in making sales of added services maybe because car sales down I will not recommend Lexus cars anymore we went from Mercedes to lexus now during cov in making sales of added services maybe because car sales down I will not recommend Lexus cars anymore we went from Mercedes to lexus now during covid service is downhill as was mercedes before covid More

Mr. Haresh is know about Lexus maintenance services, suggest what’s coming up your service and schedule. 👍 I am happy with Arlington Lexus. Thank you Haresh suggest what’s coming up your service and schedule. 👍 I am happy with Arlington Lexus. Thank you Haresh More

Good sales experience Marcin was friendly and knowledgeable. He answered all of our questions and made every effort to make this a positive sales experience. Very highly Marcin was friendly and knowledgeable. He answered all of our questions and made every effort to make this a positive sales experience. Very highly recommended. More

Mike, my customer service representative was very professional, knowledgeable and truly caring for my needs as the customer. Appreciated the care in picking up and returning my vehicle. The experien professional, knowledgeable and truly caring for my needs as the customer. Appreciated the care in picking up and returning my vehicle. The experience far exceeded my expectations. My representative was Michael Librizzi More

My service was great check in and out was smooth thumbs up to Jose my service rep he helped me from start to finish lest satisfied up to Jose my service rep he helped me from start to finish lest satisfied More

Great Service Experience My service at Arlington Lexus is always great. Ed Thalhammer is always going above and beyond to make sure that my car is getting the care it needs fr My service at Arlington Lexus is always great. Ed Thalhammer is always going above and beyond to make sure that my car is getting the care it needs from start to finish. This an a example of what a great dealerships are, and I am glad to service my care here. More

recall work done Car was in for recall. Was done same day. Was given loaner till car was done being worked on. not sure what else to put in. Car was in for recall. Was done same day. Was given loaner till car was done being worked on. not sure what else to put in. More

Nie Experience! We took our car in for a detailing and some car repairs. We were greeted by a friendly staff. Anthony and Ed helped us. The detailing job as wonderful We took our car in for a detailing and some car repairs. We were greeted by a friendly staff. Anthony and Ed helped us. The detailing job as wonderful and upon pick up of our car, we noticed how well it was running with the (needed) repairs that were pointed out to us through a phone call by Ed. We anxiously await the reopening of the car wash now. :) Thank you for an incredibly pleasant experience! More

Quality Service Experience My service experience proceeded as expected at a high-end dealership. Even though the service area was busy with other customers at 8am, I was seated My service experience proceeded as expected at a high-end dealership. Even though the service area was busy with other customers at 8am, I was seated quickly to review the work I had made an appointment to have done. Jose had my paperwork ready and with two signatures I was guided to my loaner car and given the keys. At the end of the day I received a call that my car was ready to pick up within the estimated time I was given. When I arrived at the dealership I once again sat with Jose and when his computer froze before he was able to complete the transaction he said he wouldn't make me wait. Instead, he went and got my car and turned it over to me to drive off while he went back and finished the computer work. Nothing fancy - just efficient, courteous delivery of the services requested. More