Lexus of Arlington

Nie Experience! We took our car in for a detailing and some car repairs. We were greeted by a friendly staff. Anthony and Ed helped us. The detailing job as wonderful We took our car in for a detailing and some car repairs. We were greeted by a friendly staff. Anthony and Ed helped us. The detailing job as wonderful and upon pick up of our car, we noticed how well it was running with the (needed) repairs that were pointed out to us through a phone call by Ed. We anxiously await the reopening of the car wash now. :) Thank you for an incredibly pleasant experience! More

Quality Service Experience My service experience proceeded as expected at a high-end dealership. Even though the service area was busy with other customers at 8am, I was seated My service experience proceeded as expected at a high-end dealership. Even though the service area was busy with other customers at 8am, I was seated quickly to review the work I had made an appointment to have done. Jose had my paperwork ready and with two signatures I was guided to my loaner car and given the keys. At the end of the day I received a call that my car was ready to pick up within the estimated time I was given. When I arrived at the dealership I once again sat with Jose and when his computer froze before he was able to complete the transaction he said he wouldn't make me wait. Instead, he went and got my car and turned it over to me to drive off while he went back and finished the computer work. Nothing fancy - just efficient, courteous delivery of the services requested. More

Knowledgeable Service Arrived and was taken care of immediately. Tom was a genial and effective service writer. He goes above and beyond. Looking forward to working with Arrived and was taken care of immediately. Tom was a genial and effective service writer. He goes above and beyond. Looking forward to working with him in the future. More

Great. Took slightly longer than I anticipated, but ok. Great . This is my 4th Lexus with this dealer. Tom did a great job.a a a a a a a a a a a a Great . This is my 4th Lexus with this dealer. Tom did a great job.a a a a a a a a a a a a More

Jose was great despite a crazy busy day . Allowed me to keep loaner overnight to help with scheduling ..Kindness was much appreciated. thank you Jose keep loaner overnight to help with scheduling ..Kindness was much appreciated. thank you Jose More

Professional, courteous, competent and convenient service From start to finish, I was dealt with very professionally, with concern for all of the items needing attention. Communication was excellent, always c From start to finish, I was dealt with very professionally, with concern for all of the items needing attention. Communication was excellent, always courteous. The service issues were handled competently. I was provided a loaner car, delivered to my door, for the 2 days of service. My vehicle was returned with a full tank of gas and spotlessly clean. Excellent visit. More

purchased a used vehicle from the showroom floor it was a good experience. everyone was polite and accommodating. the salesperson (Nus) was very helpful as was the sales manager. I would recommend A it was a good experience. everyone was polite and accommodating. the salesperson (Nus) was very helpful as was the sales manager. I would recommend Arlington Lexus. More

Excellence as always I have been a customer for several years and I have never been disappointed of the services provided. Michael explained the services recommended at t I have been a customer for several years and I have never been disappointed of the services provided. Michael explained the services recommended at the time but did not push me to do it. More

Really good experience during Covid19 Everyone that I was in touch with wore a mask appropriately. I had a good sales experience. They were willing to negotiate with me and included extras Everyone that I was in touch with wore a mask appropriately. I had a good sales experience. They were willing to negotiate with me and included extras to make the sale even better. The only thing I'm a little disappointed by is the lack of second key for the vehicle. Sales is claiming that the previous owner still has the key and they are waiting for it from the customer. I'm hoping that the customer actually has it so that I don't need to incur another cost. More

This was my first service for Lexus NX 300H at Arlington Lexus. Overall service process was smooth and service was great. The waiting area was nice and clean. I felt safe waiting for my service Lexus. Overall service process was smooth and service was great. The waiting area was nice and clean. I felt safe waiting for my service More