Lexus of Arlington

Great service Service advisor was Haresh Trivedi. Always a pleasure to work with him. He is personable and knowledgeable and keeps me informed about the progress Service advisor was Haresh Trivedi. Always a pleasure to work with him. He is personable and knowledgeable and keeps me informed about the progress of my repairs. Also, auto is returned when promised. More

FANTASTIC DEALERSHIP I have been a customer forever 15 years having purchased 5 vehicles. The Sales and Service Departments are both outstanding. They always exceed my I have been a customer forever 15 years having purchased 5 vehicles. The Sales and Service Departments are both outstanding. They always exceed my expectations. More

Service Center is fine but Sales Staff are discriminatory Good service on both my wife and my Lexus vehicles. Tom was very attentive and did his best to make us aware of any available discounts when vehicles Good service on both my wife and my Lexus vehicles. Tom was very attentive and did his best to make us aware of any available discounts when vehicles are serviced. Sales experience when my wife tried to purchase my a vehicle was horrendous. Although my wife was making the purchase and knew what she wanted, the sales person, sales manager, and even the financing person directed all questions to me even though I kept telling them to direct the questions to my wife. Even this survey was addressed to me instead of the owner...my wife. Sales persons here definitely need training on how to respect their customers. Very poor listening skills. It's only about making a sale. And then, to make matters worse, upon delivery, they provided the wrong vehicle without many of the options we wanted. We will not purchase here again. Avoid this discriminatory dealership at all costs. More

Great service Was there for scheduled maintenance. Service done quickly and professionally.Everything done was explained and also written down. Only disappointment Was there for scheduled maintenance. Service done quickly and professionally.Everything done was explained and also written down. Only disappointment was that because of cover, no porters so unable to get a car wash. More

10,000 mile service I have dealt with Arlington Lexus for many years and have always been happy with the service. The facilities are first class and the service writers w I have dealt with Arlington Lexus for many years and have always been happy with the service. The facilities are first class and the service writers with whom I have dealt have always kept me informed as to my car's needs. I never feel as though the service people try to tell me to do things that are not necessary at the time. More

Smooth and great service I worked with Jim Cooper. I gave him 3 colors and RX 350's they had in stock. He had the first choice in stock when I got there color and all equipme I worked with Jim Cooper. I gave him 3 colors and RX 350's they had in stock. He had the first choice in stock when I got there color and all equipment I wanted. I changed to Lexus after driving another brand for several years. I drove out with my new car and loved the experience I had and love the new vehicle. The RX 350 has so many more technology features than the previous crossover I was driving. I went over everything and was shown how to use all the new features. I highly recommend Lexus of Arlington. I will definitely recommend others. More

First time Lexus Owner This is our first Lexus and customer service is excellent . From the initial purchase from Nos our salesmen following up with us. Service Department This is our first Lexus and customer service is excellent . From the initial purchase from Nos our salesmen following up with us. Service Department is very efficient . The Lexus staff is Customer Service oriented and it shows in how your staff interacts with their customers. Once you go Lexus You can never go back !! More

Excellent service Service was prompt and was out of there very quick. The waiting area is very comfortable and clean.The employees are very helpful and friendly. Service was prompt and was out of there very quick. The waiting area is very comfortable and clean.The employees are very helpful and friendly. More

Five star service We are on our third Lexus 350 from the Arlington dealership. In all cases, their service has been quick professional and efficient. when I picked the We are on our third Lexus 350 from the Arlington dealership. In all cases, their service has been quick professional and efficient. when I picked the car up from it being serviced yesterday, there were signs of care and protection: a steering wheel cover and a gearbox shifter cover. My wife loves her Lexus, and the service has always been terrific. More

Good service very nice will com back everything super thank you for your service will recommend this service Center. Very good experience have a great time be healthy thank you for your service will recommend this service Center. Very good experience have a great time be healthy More