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Lexus of Arlington

Arlington Heights, IL

4.7
3,625 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,625 Reviews of Lexus of Arlington

January 29, 2023

Fast and immediate service. They fixed the problem and instructed us on how to use the car computer. More

by Daniel Benevich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Jan 29, 2023 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington. Your feedback and rating mean a lot to us. We're glad we were able to help, Daniel, and we hope to see you again!

January 29, 2023

Ed was the best, he answered all of my questions about my SUV I was interested in and was transparent for everything about the car. Overall Ed was so helpful with the purchase of my new vehicle, very appreci More

by Ashleypr002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edward Bijou
Report | Print
Jan 30, 2023 -

Lexus of Arlington responded

Thank you so much for your kind words, Ashely, and for taking the time to leave us this wonderful feedback!

January 29, 2023

I Highly recommend Lexus of Arlington. Been going there for years. Clean facility. Friendly staff. More

by ELAINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi, Josie Garcia
Report | Print
Jan 30, 2023 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lexus of Arlington, Elaine, we look forward to having you as a valued customer for many years to come!

January 28, 2023

Great Service and great advisor, I will be continuing coming to this location g d job More

by Rinomax1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figler
Report | Print
Jan 29, 2023 -

Lexus of Arlington responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

January 28, 2023

Great service and great workers. Always punctual when servicing your car. Always can get a loaner on request. More

by bdwm56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Jan 29, 2023 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 28, 2023

Ed was very helpful and explained everything to me and informed me everyday what was happening with the car and I am very happy with my experience and service. More

by GRZEGORZSIEMEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Report | Print
Jan 29, 2023 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 27, 2023

Good infrastructure. Could improve on the purchasing process. I believe there is space to enhance the market strategy by placing the customer necessities first, without r More

by JC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Markus. (I don't remember his last name). Excellent service by making an appointment and helping me, Kamil Wojcik, Mohammad Abdelrazeq, Bianca Alverio
Report | Print
Jan 29, 2023 -

Lexus of Arlington responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 26, 2023

Buying cars from Rohrman group for 25 years. Always fair and willing to work with you . Salesmen Eddie was very good and Marcin is the best. More

by QUEST13013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcin Ajdukiewicz, Edward Bijou, Igor Zigic, Victor Aguilar
Report | Print
Jan 26, 2023 -

Lexus of Arlington responded

Thank you so much for choosing Lexus of Arlington! Congrats on your new purchase, and let Edward and Marcin know if we can be of any more assistance!

January 26, 2023

Had a great experience at the dealership on Tuesday! They have helpful and knowledgeable personnel. More

by Khrystyna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Jan 26, 2023 -

Lexus of Arlington responded

Khrystyna, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if Tony can be of further assistance.

January 26, 2023

I had my car serviced and cleaned. They did a great job. Jose made some suggestions for me to bring all my maintenance work current. I could not afford to do all at once, he prepared a More

by LINDALEEPOWEll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Jan 26, 2023 -

Lexus of Arlington responded

Linda, It's great to hear that Josie was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

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