Lexus of Arlington

Jose was a perfect gentleman.He assisted me and answered Jose was a perfect gentleman. He assisted me and answered all my concerns. One would think he owned the dealership. I will return for future servic Jose was a perfect gentleman. He assisted me and answered all my concerns. One would think he owned the dealership. I will return for future service. More

Service was great!!! I appreciated the thoroughness of Tom my service guy, he was very kind and professional, every time I visit I receive excellent service Tom my service guy, he was very kind and professional, every time I visit I receive excellent service More

Excellent service, really fast service with little wait time, really friendly and accommodating employees. I was very impressed with the results ! I wiould recomend this locathion to other in future. time, really friendly and accommodating employees. I was very impressed with the results ! I wiould recomend this locathion to other in future. More

SERVICE Thank you for having a professional like Tom P on your staff. He truly is a pleasure to deal with--competent, courteous and caring! Provides great c Thank you for having a professional like Tom P on your staff. He truly is a pleasure to deal with--competent, courteous and caring! Provides great customer service, excellent service and little or no wait. More

Horrible customer service!! Still trying to get ahold of my salesman and a manager after a week of trying. No response after multiple messages left with receptionist. Still waiting to hear back regarding a my salesman and a manager after a week of trying. No response after multiple messages left with receptionist. Still waiting to hear back regarding a vehicle that I purchased More

Tom was great. He took care of me with no problems and good communication. Only thing that could have been better was the cleanliness of the loaner. With the pandemic, I expected the loaner to not be as good communication. Only thing that could have been better was the cleanliness of the loaner. With the pandemic, I expected the loaner to not be as dirty as it was inside. More

Engine Starting Problem This was unplanned (unscheduled emergency) maintenance on my existing Lexus. Tom handled my problem, whilst I sat in the lap of luxury watching TV an This was unplanned (unscheduled emergency) maintenance on my existing Lexus. Tom handled my problem, whilst I sat in the lap of luxury watching TV and drinking coffee. In about an hour, I was off and on my way. More

very helpful On time, clean and very imformative on my current vehice. I am appreciative of the listening ear and guidance for my next lease coming up. On time, clean and very imformative on my current vehice. I am appreciative of the listening ear and guidance for my next lease coming up. More

Arlington Lexus did a great job covering the inside of the car including steering wheel, gear shift, seat and keys. Everyone wore masks and followed social distancing guide lines the car including steering wheel, gear shift, seat and keys. Everyone wore masks and followed social distancing guide lines More

Only the best!! My service man makes the Lexus experience the best!! I've been a Lexus owner since 2014, I have 4 cars. the service manager Tom Pronfzinski, makes e My service man makes the Lexus experience the best!! I've been a Lexus owner since 2014, I have 4 cars. the service manager Tom Pronfzinski, makes every visit a pleasure, he makes problems go away!! More