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Lexus of Arlington
Arlington Heights, IL
3,625 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,625 Reviews of Lexus of Arlington
March 10, 2020
The work is always done well, staff is friendly & helpful. I was surprised the bill was so high. I thought we were doing the 65,000 mile check, and the differentials and wheel alignment. If Mike mentioned th I was surprised the bill was so high. I thought we were doing the 65,000 mile check, and the differentials and wheel alignment. If Mike mentioned the cooling system service and the Automatic Transmission Fluid exchange I did not ask the price on those. He did apply the $100 discount and the $50 gift card which I appreciate. Next time, I will ask for the cost before I agree to the service. Mike did check my charger and was nice enough to replace the defective cord. More
by LUCILLE111
Verified CustomerEmployees Worked With
Mike Librizzi
March 09, 2020
Good work for a steep price. I'm happy with the work that was completed on my 2005 RD but think that the cost was too high so I may go elsewhere next time. I'm happy with the work that was completed on my 2005 RD but think that the cost was too high so I may go elsewhere next time. More
by tony.tucker1
Employees Worked With
Mike
March 09, 2020
Just tired of Lexus high service costs and pressure from reps. Wife’s Benz service once a year. 2 years $90 so far. A high performance car shouldn’t need spark plugs at 40,000. reps. Wife’s Benz service once a year. 2 years $90 so far. A high performance car shouldn’t need spark plugs at 40,000. More
by RBP24
Employees Worked With
Thomas Prondzinski
March 08, 2020
buy my leasing car Jim is awesome very friendly with very good customer service skills. he was efficient and knowledgeable. I will return for any other work that need Jim is awesome very friendly with very good customer service skills. he was efficient and knowledgeable. I will return for any other work that needs to be don. Thank you Jim Cooper More
by Terry
Employees Worked With
Jim Cooper, Kamil Wojcik
March 06, 2020
Bad experience I bought a lexus and wanted a particular color, they had to get it from another store but I was told, good news, I found the same one. Guess what, it I bought a lexus and wanted a particular color, they had to get it from another store but I was told, good news, I found the same one. Guess what, it didn't have heated steering wheel. in Chicago? Come on. The sales guy did his best to try to make it right but there isn't anyway to add it. I called the GM, never got a call back. Tried to talk to people, never got a call back. Had to escalate it to Lexus to get the service manager to call me. He was great but what can they really do. I had to fight to get some resolution but the entire process really pissed me off. More that the GM never called back. Shows me why this place probably isn't run very well because he SUCKS. More
by DAVID
Employees Worked With
Marcin Ajdukiewicz, Vladamir Tanev
March 05, 2020
Can't Say Enough Good Things about Lexus of Arlington I have been buying from Lexus of Arlington for 20 years....just bought my 4th Lexus! They are professional, open and honest, and really want to make s I have been buying from Lexus of Arlington for 20 years....just bought my 4th Lexus! They are professional, open and honest, and really want to make sure their customers are happy. I am a loyal Arlington of Lexus customer! More
by Kzinny
Employees Worked With
Terry Krawczyk, Alex Castro, Kamil Wojcik
March 05, 2020
Always I received friendly and kindly services. It is very convenient that pre-notice calling for what I need service, and reminder message for appointment. very convenient that pre-notice calling for what I need service, and reminder message for appointment. More
by SEANCKIM
Employees Worked With
Tim Webb
March 03, 2020
YAY for Customer Service! Cut down processing time, please! Came in for regular maintenance; walked out with a new car! This is the fourth ES I bought at Arlington Lexus. Adriana was very friendly and attent Came in for regular maintenance; walked out with a new car! This is the fourth ES I bought at Arlington Lexus. Adriana was very friendly and attentive to serve us. I bought the previous one from Dan, and to our surprise, he greeted us at the showroom as Adriana's manager. I must say he has done a good job training new staff! The only thing is TIME. After agreeing on price, it took 4 hours more to process all the paperwork, and felt rushed towards the end. Now for the car. 2020 ES350 is phenomenal! Looks so elegant and my husband fell in love with the color. I always bought a navigation package (with extra $$), but now I could use my iPhone's GPS (through CarPlay app) shown on the screen! Who needs the built-in navigation system which hasn't been very accurate any way after a while, and needs to be updated constantly?!! More
by ES Driver CM
Employees Worked With
Adriana (Sales), Terry (Tech specialist), Finance guy (I don't know the name)
