Lexus of Arlington

Outstanding I have been using Lexus of Arlington for service on my 2015 RX-350 for about 3-1/2 years, and I have been very impressed with the efficiency of the se I have been using Lexus of Arlington for service on my 2015 RX-350 for about 3-1/2 years, and I have been very impressed with the efficiency of the service department, and with the waiting area for car owners. Yesterday, I didn't think to ask for a loaner vehicle in advance, and I asked on the spot and it was handled in a matter of a few minutes with no fuss and bother. I'm 70 years old, and I have NEVER run across a better service department for any brand of vehicle. Thank you - Richard Nixon More

First Class Service - First Class Facility We had a great experience working with Oksana. The transaction was quick and thorough with no hard selling. I felt like we got a fair deal on both the We had a great experience working with Oksana. The transaction was quick and thorough with no hard selling. I felt like we got a fair deal on both the trade-in and the purchase. Karril in the finance department was friendly, helpful, and efficient. Terry the tech expert took his time explaining the features of the car. We left very happy with the experience and of course, happy with the car. More

Excellent Service Our service representative Joanna was adorable and full of personality plus.She was attentive,friendly and knowledgeable.She is a huge asset to your c Our service representative Joanna was adorable and full of personality plus.She was attentive,friendly and knowledgeable.She is a huge asset to your company. More

Great experience I recently had a great experience working with Edgar at Arlington Lexus, who made the process of purchasing our Lexus straight forward and an enjoyabl I recently had a great experience working with Edgar at Arlington Lexus, who made the process of purchasing our Lexus straight forward and an enjoyable experience. More

Tom and his service team were courteous and helpful, and kept me informed along the way. This experience has made me a customer for life. kept me informed along the way. This experience has made me a customer for life. More

A typical auto purchase experience. Nothing special. Nice facility which must have cost a lot of money. Know that you’re paying for the leather chair that you’re sitting in. They lost the second key fo Nice facility which must have cost a lot of money. Know that you’re paying for the leather chair that you’re sitting in. They lost the second key fob for the car we were purchasing and failed to transfer or city sticker. Once we said yes to the deal they moved on. Also, they claimed to be negotiating with another person who was interested in purchasing our trade in. They eventually gave us $2,100 for the trade. I checked their website a few days later an our car was listed for over $4,600. Again, typical car sales tactics. Don’t let the Lexus nameplate fool you. They might as well be a used car lot on a street corner, except for the fancy leather chairs and the curved panel TV. More

Quick Friendly Service Response I felt comfortable and listened to. Even though my car was a 2007, I felt like a valued customer. I appreciate the free car wash and loaner because I felt comfortable and listened to. Even though my car was a 2007, I felt like a valued customer. I appreciate the free car wash and loaner because I had a doctor appointment I didn't want to miss. You made a bad day work out well. More

Great Service From Bob. Kennedy. Helped was Great Dealership is Great and and so is the service . People are friendly and have been a customer for 17 years now and lease every 4 years Dealership is Great and and so is the service . People are friendly and have been a customer for 17 years now and lease every 4 years More

Ask for Mike Librizzi - super helpful and went above & beyond! His customer service was absolutely phenomenal! Will definitely be back to work with him for future business, questions and/or issues. beyond! His customer service was absolutely phenomenal! Will definitely be back to work with him for future business, questions and/or issues. More

A very pleasant experience I purchased a sedan from Arlington Lexus a little over four years ago and I've taken it back to them for service every 5,000 miles. They are always p I purchased a sedan from Arlington Lexus a little over four years ago and I've taken it back to them for service every 5,000 miles. They are always pleasant and professional, and have kept my car riding as good as new. Their waiting area is very pleasant. I was able to have coffee, do so work on my laptop with their wi-fi, and before I knew it, my car was ready. More