
Lexus of Arlington
Arlington Heights, IL
Filter Reviews by Keyword
By Type
3,626 Reviews of Lexus of Arlington
Always a pleasent experience Great relaxing lounge with courteous & efficient staff while my Car is being serviced. This time because of the time needed to perform service Ed had Great relaxing lounge with courteous & efficient staff while my Car is being serviced. This time because of the time needed to perform service Ed had a loaner ready and I was in and out within a few minutes. As always, prompt and professional service. I had a few questions about my Navigation system which were addressed by Terry. He helped me configure my new phone correctly. More
Customer Care It was 2 years ago in February 2018 when I purchaed my L-Certified Lexus RX 350 from Lexus of Arlington. The sales and finance team were very professi It was 2 years ago in February 2018 when I purchaed my L-Certified Lexus RX 350 from Lexus of Arlington. The sales and finance team were very professional with providing a pleasurable purchase expereince. Since 2/2018 as part of the L-Certified pgrogram I have taken advantage of the 4 free services and serviced my vehicale with Lexus of Arlington. All members of your customer care team have been good but I would like to call out Mr. Tom Prondzinski for his excellent customer service. He is one of the big reasons why I bring my car back to Arlington Lexus. More
Lexus of Arlington has a good and efficient services. Nice place and nice peoples like Jose make me happy.You can make appointment any time and you don't need spend your time. Nice place and nice peoples like Jose make me happy.You can make appointment any time and you don't need spend your time. More
Great work Haresh provides personal service. He is a clear communicator and always upbeat. The facilities are top notch. They had a loaner available immediate Haresh provides personal service. He is a clear communicator and always upbeat. The facilities are top notch. They had a loaner available immediately. The entire check in process took 15 minutes. More
I've always been treated well at ALIP. As both new car and service customers, I believe we go back about 17 years with the dealership. We've always been treated fairly by the service depart As both new car and service customers, I believe we go back about 17 years with the dealership. We've always been treated fairly by the service department. More
Very good service. Not long waiting time. Very relaxing time. No problem with making the appointment, any time of the day. I recommend this dealer. time. No problem with making the appointment, any time of the day. I recommend this dealer. More
Tim is awesome guy And a great service guy. Quick response if you leave a message and follow up the phone calls the he promise. ALIP is lucky to have TIm.👍 response if you leave a message and follow up the phone calls the he promise. ALIP is lucky to have TIm.👍 More
Normally very satisfied;however I was very disappointed when at 30,000 mile checkup told I need two new tires. I never had a flat or defect with run flat tires and was told I had 8-10,000 miles on other tw when at 30,000 mile checkup told I need two new tires. I never had a flat or defect with run flat tires and was told I had 8-10,000 miles on other two tires When I did coin test found no difference. I rotate tires per dealer request and have alignment per manufacturer More
The service department at this Lexus dealership is very knowledgeable, explains the work needed to be done, and provides excellent, fast service. They always provide you with a free loaner car when the ser knowledgeable, explains the work needed to be done, and provides excellent, fast service. They always provide you with a free loaner car when the service will take a long time, and the car is always washed and clean when you pick it up. More