Lexus of Arlington

Great Customer Service!! The service department always deliveries what they say. The teams has always shown great professional and knowledgeable care when handling my vehicle The service department always deliveries what they say. The teams has always shown great professional and knowledgeable care when handling my vehicle and detailed explanation of what is needed and completed when finished. More

Vehicle purchase This is our 4th vehicle purchase from Lexus of Arlington and have always had a great experience. My husband has been working with Jamie for years and This is our 4th vehicle purchase from Lexus of Arlington and have always had a great experience. My husband has been working with Jamie for years and he always does us right!! More

The service representative was outstanding. Joanna was courteous, professional and efficient. She was also very friendly and was extremely helpful. I hope to see her again. courteous, professional and efficient. She was also very friendly and was extremely helpful. I hope to see her again. More

Excellent customer service Jose was AWESOME, as always. Very thorough and a true example of excellent customer service!!! I will definitely be back to work with him directly. Jose was AWESOME, as always. Very thorough and a true example of excellent customer service!!! I will definitely be back to work with him directly. More

I bought a 2016 ES hybrid and absolutely love this car!! I can’t say enough about the professionalism and courtesy all the staff demonstrated from service to salesmen, Mathew, to final tutorial with Terry, I can’t say enough about the professionalism and courtesy all the staff demonstrated from service to salesmen, Mathew, to final tutorial with Terry, and Holly too for all her help in coordinating the appointment to come in. My husband bought an RX 350 here a couple years ago and after this experience we will always look forward to buying future cars at this dealership. More

Lexus Certified Terry Krawczyk was excellent and thoughtful! It was obvious he wanted me to have an excellent L/C by Lexus experience. He put the customer first! Terry Krawczyk was excellent and thoughtful! It was obvious he wanted me to have an excellent L/C by Lexus experience. He put the customer first! My initial online inquiry to Holly was never answered. When I decided to see the car, I just came to the dealership. Holly remembered my inquiry and said "sorry" about not responding. Not too great of a first impression of the dealership. Matthew was kind. For an L/C purchase, I would think a nicer presentation of the vehicle information would be nice. But everything was piecemeal -sign this document that I showed you. It was only about pushing the sale through. Waited way too long to see financing -which I didn't need to see since I was paying in full. Wasted an hour or more of my time. Kamil never even presented the Lexus Extra Care VSA, instead sold me a AAGI VSA which I thought was the only policy at the time available. Did my research and saw the Lexus VSA was available. Cancelled the old policy. Kamil was not much help. Delayed helping me cancel it. After asking him to cancel, six days later, I called AAGI and found out Kamil never submitted the cancellation form I filled out. Only after I cancelled and after I expressed wanting the Lexus VSA, Kamil gave me a quote via email. The fact he never presented the Lexus VSA in the first place -well seems like not interested in the customers best interest or Lexus. Again, Terry seemed the most interested in getting things done with the customers best interest. Porters were fine and I appreciate the service to drive my other car home while I drove my GX home. All others I dealt with at your dealership were dollar signs first. But that's the way of the world and I learned a long time ago if that is your priority, you will end up losing in the long run and be poor and lonely in the end. So I hope your 2020 is filled with success! I enjoy my Lexus purchase! More

Always a pleasent experience Great relaxing lounge with courteous & efficient staff while my Car is being serviced. This time because of the time needed to perform service Ed had Great relaxing lounge with courteous & efficient staff while my Car is being serviced. This time because of the time needed to perform service Ed had a loaner ready and I was in and out within a few minutes. As always, prompt and professional service. I had a few questions about my Navigation system which were addressed by Terry. He helped me configure my new phone correctly. More

Love the Service it is top notch every time I come through that door I feel like Royalty everyone is super nice and very helpful through that door I feel like Royalty everyone is super nice and very helpful More

Customer Care It was 2 years ago in February 2018 when I purchaed my L-Certified Lexus RX 350 from Lexus of Arlington. The sales and finance team were very professi It was 2 years ago in February 2018 when I purchaed my L-Certified Lexus RX 350 from Lexus of Arlington. The sales and finance team were very professional with providing a pleasurable purchase expereince. Since 2/2018 as part of the L-Certified pgrogram I have taken advantage of the 4 free services and serviced my vehicale with Lexus of Arlington. All members of your customer care team have been good but I would like to call out Mr. Tom Prondzinski for his excellent customer service. He is one of the big reasons why I bring my car back to Arlington Lexus. More

Lexus of Arlington has a good and efficient services. Nice place and nice peoples like Jose make me happy.You can make appointment any time and you don't need spend your time. Nice place and nice peoples like Jose make me happy.You can make appointment any time and you don't need spend your time. More