Lexus of Arlington

My service rep JOSÈ GARCIA is THE reason I bring my 2020 Lexus to Lexus of Arlington for its service needs. JOSÈ GARCIA has always handled any issue with my Lexus. JOSÈ GARCIA is professional, personable, e Lexus to Lexus of Arlington for its service needs. JOSÈ GARCIA has always handled any issue with my Lexus. JOSÈ GARCIA is professional, personable, empathetic & totally committed to keeping his customer informed at all times. Lexus of Arlington’s JOSÈ GARCIA is the man for all your Lexus’ needs. More

My husband and I had a great experience purchasing our vehicle from this dealership. The service from everyone was top notch service. vehicle from this dealership. The service from everyone was top notch service. More

Great job! Excellent customer service! Would recommend it. Nice waiting lounge! professional people Easy to work with. Excellent customer service! Would recommend it. Nice waiting lounge! professional people Easy to work with. More

Promptly received, answered my questions professionally, made me understand the issues, thank u, Tony, you are a pro! made me understand the issues, thank u, Tony, you are a pro! More

Recently visited the dealership for two purposes. First, I dealt with Alex Castro regarding the expiration of my lease. Very personable and professional. Once I told him I was going to purchase th First, I dealt with Alex Castro regarding the expiration of my lease. Very personable and professional. Once I told him I was going to purchase the vehicle upon termination of the lease, he provided me with all the information I needed to complete the process next month, including the ability to trade in another vehicle as part of the process. Second, I met with Jose Garcia in Service. Had an issue with the rear wiper which was making noise. Like Alex, Jose was very personable and professional. He examined the problem and with the help of the mechanical staff, was able to resolve the problem in a short amount of time. In addition, he took it upon himself to check the remaining life of the brakes (when I was there in June, I was told I would need brakes in short order). He told me I had 3 mm left and that it could wait until my next service appointment in June. No pressure at all. Very satisfied with the people I have encountered at AL. Top notch people and service. More

Friendly faces, helpful staff, job well done and good coffee or comfortable waiting area on the top of it, glad I have a lexus coffee or comfortable waiting area on the top of it, glad I have a lexus More

Great job! Excellent customer service! Would recommend it. Nice waiting lounge! Great tasting vanilla streamer! Excellent customer service! Would recommend it. Nice waiting lounge! Great tasting vanilla streamer! More

Mostly good experience purchasing a new ES Hybrid. Was able to negotiate off the $2500 protection package. Mohammad was friendly and seemed genuinely interested in making sure we were happy. The finan Was able to negotiate off the $2500 protection package. Mohammad was friendly and seemed genuinely interested in making sure we were happy. The finance manager was a bit too pushy with extended warranties and protection agreements - we probably had to say no at least eight times. The experience was OK but this level of presssure and upsell in the finance office is not what I expect at a Lexus dealer. More

Lack of honesty. Worked with Vladamir Tanev “Vlad” on the purchase of a used Nissan Rogue. Was advised during the purchasing process that a second key was in progress Worked with Vladamir Tanev “Vlad” on the purchase of a used Nissan Rogue. Was advised during the purchasing process that a second key was in progress. This occurred in October and it is now Mid-January. Highly recommend for any future purchasers to obtain documentation. Unfortunately, “one key coming” on a folder is not sufficient. To this day, I have not received any follow up or updates. Shame to see the level of dishonesty people are willing to reach for a commission. More

The Service Department at Lexus in Arl Hts. Is superior to most dealerships. They are friendly, knowledgeable and will work to get your car repaired promptly. This Service Team may just make me Is superior to most dealerships. They are friendly, knowledgeable and will work to get your car repaired promptly. This Service Team may just make me buy another Lexus when I’m ready! More