Lexus of Arlington

Promptly received, answered my questions professionally, made me understand the issues, thank u, Tony, you are a pro! made me understand the issues, thank u, Tony, you are a pro! More

Recently visited the dealership for two purposes. First, I dealt with Alex Castro regarding the expiration of my lease. Very personable and professional. Once I told him I was going to purchase th First, I dealt with Alex Castro regarding the expiration of my lease. Very personable and professional. Once I told him I was going to purchase the vehicle upon termination of the lease, he provided me with all the information I needed to complete the process next month, including the ability to trade in another vehicle as part of the process. Second, I met with Jose Garcia in Service. Had an issue with the rear wiper which was making noise. Like Alex, Jose was very personable and professional. He examined the problem and with the help of the mechanical staff, was able to resolve the problem in a short amount of time. In addition, he took it upon himself to check the remaining life of the brakes (when I was there in June, I was told I would need brakes in short order). He told me I had 3 mm left and that it could wait until my next service appointment in June. No pressure at all. Very satisfied with the people I have encountered at AL. Top notch people and service. More

Friendly faces, helpful staff, job well done and good coffee or comfortable waiting area on the top of it, glad I have a lexus coffee or comfortable waiting area on the top of it, glad I have a lexus More

Great job! Excellent customer service! Would recommend it. Nice waiting lounge! Great tasting vanilla streamer! Excellent customer service! Would recommend it. Nice waiting lounge! Great tasting vanilla streamer! More

Mostly good experience purchasing a new ES Hybrid. Was able to negotiate off the $2500 protection package. Mohammad was friendly and seemed genuinely interested in making sure we were happy. The finan Was able to negotiate off the $2500 protection package. Mohammad was friendly and seemed genuinely interested in making sure we were happy. The finance manager was a bit too pushy with extended warranties and protection agreements - we probably had to say no at least eight times. The experience was OK but this level of presssure and upsell in the finance office is not what I expect at a Lexus dealer. More

Lack of honesty. Worked with Vladamir Tanev “Vlad” on the purchase of a used Nissan Rogue. Was advised during the purchasing process that a second key was in progress Worked with Vladamir Tanev “Vlad” on the purchase of a used Nissan Rogue. Was advised during the purchasing process that a second key was in progress. This occurred in October and it is now Mid-January. Highly recommend for any future purchasers to obtain documentation. Unfortunately, “one key coming” on a folder is not sufficient. To this day, I have not received any follow up or updates. Shame to see the level of dishonesty people are willing to reach for a commission. More

The Service Department at Lexus in Arl Hts. Is superior to most dealerships. They are friendly, knowledgeable and will work to get your car repaired promptly. This Service Team may just make me Is superior to most dealerships. They are friendly, knowledgeable and will work to get your car repaired promptly. This Service Team may just make me buy another Lexus when I’m ready! More

I brought in for 2 CV boots to be installed and got a quote for $715. Dropped it off and they said it was $715 per side, so double. They said I needed 2 struts and a muffler too. $6,000 for 2 struts. Or quote for $715. Dropped it off and they said it was $715 per side, so double. They said I needed 2 struts and a muffler too. $6,000 for 2 struts. Or $6,000 for a conversion kit for all 4. I got the conversion kit for $1,000, so they want $5,000 to put on 4 struts. More

brand new 2022 rx350 w bad wiper blades. was told by ur service dept they were after market and nothing they could do. i paid for new ones - brought the wipers to dealership i purchased car was told by ur service dept they were after market and nothing they could do. i paid for new ones - brought the wipers to dealership i purchased car from 60 days prior and was immediately walked to multiple cars in showroom with same blades. i advised your service dept of this and they could care less. still waiting on written proof to bring back to you for reimbursement. terrible More

Laurie is fantastic. She always communicates and take the customer needs in mind. Thank you She always communicates and take the customer needs in mind. Thank you More