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Lexus of Arlington

Arlington Heights, IL

4.7
3,625 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,625 Reviews of Lexus of Arlington

January 15, 2023

I brought in for 2 CV boots to be installed and got a quote for $715. Dropped it off and they said it was $715 per side, so double. They said I needed 2 struts and a muffler too. $6,000 for 2 struts. Or More

by LINDONPAUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Garcia
Report | Print
Jan 19, 2023 -

Lexus of Arlington responded

Paul, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 14, 2023

brand new 2022 rx350 w bad wiper blades. was told by ur service dept they were after market and nothing they could do. i paid for new ones - brought the wipers to dealership i purchased car More

by kelly
Recommend Dealer
No
Employees Worked With
Tony Coyoc
Report | Print
Jan 19, 2023 -

Lexus of Arlington responded

Kelly, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 14, 2023

Laurie is fantastic. She always communicates and take the customer needs in mind. Thank you More

by Lexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
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Jan 16, 2023 -

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! Lori and our team sincerely value your business and look forward to your next visit.

January 14, 2023

My service advisor (Ed) was stellar. I really like the video the tech provided of the service needs of the car. More

by JEFF.G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Report | Print
Jan 16, 2023 -

Lexus of Arlington responded

Jeff, Thank you for your business and this review. We're happy to hear Edwin and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 14, 2023

Jose my Service Advisor was very helpful and friendly. Service Dept. in total was awesome. More

by Bong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Jan 16, 2023 -

Lexus of Arlington responded

It's great to hear that Jose was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

January 14, 2023

Good service and everything was quickly . Will go back for service in the future. This is ridiculous requiring X amount of words More

by TOMTOM28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Jan 16, 2023 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

January 14, 2023

This dealership is great and the people are friendly and professional. I would give more stars, if I could. If you wish to go, luis is your guy. Highly recommend Lexus of Arlington 👍. More

by Israel Díaz
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luis Aranda , Kamil Wojcik, Josie Garcia, Szymon Rola, Eddie Garcia, Jeff Hearley
Report | Print
Jan 16, 2023 -

Lexus of Arlington responded

Israel, Thanks for your feedback on your recent visit to Lexus of Arlington. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

January 13, 2023

Haresh did a wonderful job analyzing the problem, he kept me informed and explained what was done. More

by ROMANGOLASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Jan 14, 2023 -

Lexus of Arlington responded

Roman, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Haresh and our team, and we look forward to working with you again.

January 13, 2023

Dropped the car off at 7am. By 8:30, I had a call about the diagnostics and the associated costs. The car was ready by 1pm, and the problems the car had were nicely resolved! More

by Bill Fruzak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figler
Report | Print
Jan 14, 2023 -

Lexus of Arlington responded

Bill, Thank you for your business and this review. We're happy to hear Chris and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 13, 2023

It was a pleasant buying experience which we didnt plan on buying anything that day. So Jordan did a good job. I love my car. Thanks More

by GRAFIXDESK
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jordan Zell, Victor Aguilar
Report | Print
Jan 14, 2023 -

Lexus of Arlington responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Jordan can do to assist you, please do not hesitate to let us know. We are always happy to help!

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