
Lexus of Arlington
Arlington Heights, IL
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3,623 Reviews of Lexus of Arlington
Repair Found the problem immediately and repaired in a timely manner. Serviceman was knowledgeable and mindful of the cost accrued to me. Thank you for that. Found the problem immediately and repaired in a timely manner. Serviceman was knowledgeable and mindful of the cost accrued to me. Thank you for that. More
Joe mc Great service and fantastic facility - love the free car washes . Service department is top notch and always communicated any issues clearly . Would h Great service and fantastic facility - love the free car washes . Service department is top notch and always communicated any issues clearly . Would highly recommend this dealership More
Edwin is the man. Arlington Lexus is the place I just bought a 2008 SC430. This is my dream car and I wanted to make sure it came without any hidden problems. I brought it in on Monday without pre I just bought a 2008 SC430. This is my dream car and I wanted to make sure it came without any hidden problems. I brought it in on Monday without previous appointment. Edwin checked in the car and 10 min later I was on my way with a loaner car. Thorough inspection, alignment, belts, water pump, flushed fluids. Everything done in three hours . Before the pickup, Edwin showed to me the vehicle’s service history, explained the inspection results and recommended future services. Before coming in I did shop around for quotes with other Lexus dealerships and authorized shops. The Arlington Lexus came on top and when it came to a payment they accepted one of their service coupons which lowered the total bill. I hate writing reviews but if you take a proper care of my “baby”, it’s a different story. Button line; pleasantly surprised and highly recommend them! More
Great customer service Daniel was an enthusiastic salesman. I never felt pushed or rushed. He listened to all my questions and helped confirm that this was the car for me. Daniel was an enthusiastic salesman. I never felt pushed or rushed. He listened to all my questions and helped confirm that this was the car for me. More
Good service, great amenities It is my first time in this dealership. The advisor was clear and explained what needed to be done. The waiting lounge is comfortable. I got my car It is my first time in this dealership. The advisor was clear and explained what needed to be done. The waiting lounge is comfortable. I got my car back in the promised time. More
Great service! Worked with Service Advisor Rob and he was great! Rob was friendly and knowledgeable. He contacted me when the service was complete and explained wh Worked with Service Advisor Rob and he was great! Rob was friendly and knowledgeable. He contacted me when the service was complete and explained what had been done to identify and correct the issue. More
Service of my car. The dealership itself is nice and friendly. Jose Garcia, my service writer, is very professional and knows my car. Whenever I call up or inquire, The dealership itself is nice and friendly. Jose Garcia, my service writer, is very professional and knows my car. Whenever I call up or inquire, he always gives me good advice. He always gets my car in for service in a timely fashion. He takes the worry out of my car maintenance. More
Bad Communication I emailed and phoned about getting a remote starter in my Lexus. I got a return email saying someone would contact me-no one did. I called the service I emailed and phoned about getting a remote starter in my Lexus. I got a return email saying someone would contact me-no one did. I called the service department. The person said that is a different department and took my number. He said it would give it to a someone in the correct area who would call and help me that day-nothing. This officially dealership ranks worse than Woodfield Lexus. More
Regular service Tom was outstanding and got me in and out quickly with a clean vehicle . I will continue to do business with Tom and Arlington Lexus. Tom was outstanding and got me in and out quickly with a clean vehicle . I will continue to do business with Tom and Arlington Lexus. More
Very efficient I came in for an oil change and when you come in they check you alignment. Sure enough the rear wheels were out. So they took care of everything and h I came in for an oil change and when you come in they check you alignment. Sure enough the rear wheels were out. So they took care of everything and had me out in an hour. That’s with a car wash. The service writer was a true gentleman. I love his place! More