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Lexus of Arlington

Arlington Heights, IL

4.7
3,625 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,625 Reviews of Lexus of Arlington

January 12, 2023

They not good at all sales rep mohamamd will give you wrong information plz no More

by atlas.kh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mohammad Abdelrazeq
Report | Print
Jan 15, 2023 -

Lexus of Arlington responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 12, 2023

Service figured out the problem and fixed it. Since they had repaired the same issue a few months ago, there was no additional charge. More

by Sugarrushcary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner
Report | Print
Jan 14, 2023 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Tanner delivered such a great experience!

January 12, 2023

Used this dealership for well over 20 years. Always good, prompt, and fair. Service personnel always professional. More

by rmantell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
Report | Print
Jan 14, 2023 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Eddie met your service expectations. Thank you for choosing Lexus of Arlington, we look forward to having you as a valued customer for many years to come!

January 12, 2023

The dealership has been very accommodating with having a loaner while my cars have been serviced More

by MICHAEL@SATELLITEFREIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Report | Print
Jan 14, 2023 -

Lexus of Arlington responded

Michael, Thank you! Edwin and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

January 11, 2023

Excellent service and a pleasure to deal with. Highly recommended and definitely exceeded my expectations. More

by sjsdd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
Report | Print
Jan 11, 2023 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

January 11, 2023

Lori and the Dealership is Five Star , Keep up the good work. Even though I am a hour away, this is my Service Center going forward. Thanks 😊 More

by DOCFARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Jan 12, 2023 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 11, 2023

this place is clean and employees are nice. and i will come back again to buy car More

by RAFFY_AMBOY75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Mika
Report | Print
Jan 11, 2023 -

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington!

January 10, 2023

The best dealer in my life. The general manager Marcin Ajdukiewicz created very professional and wonderful service. Everything is a high class. Many Thanks Elizabeth and Kasia More

by elzbietaweszczak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi, Marcin Ajdukiewicz, Kamil Wojcik, Lori Devega
Report | Print
Jan 11, 2023 -

Lexus of Arlington responded

Thank you so much for your kind words, Elizabeth and Kasia, and for taking the time to leave us this wonderful feedback. We're glad to hear that Marcin provided you with excellent customer service!

January 09, 2023

Sales manager does not return calls. Took a week to hear from sales man that I purchased car from. When I was a person buying the vehicle everything was we can do this and that. I purch More

by AJ8437
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Sebastian Mika
Report | Print
Jan 12, 2023 -

Lexus of Arlington responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

January 07, 2023

Service great as expected. Even checked tire pressures on our other Lexus. Credit card fee Is a disappointment. Really, Lexus? More

by jloda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Jan 08, 2023 -

Lexus of Arlington responded

Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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