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Lexus of Arlington

Arlington Heights, IL

4.8
3,622 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

January 12, 2023

The dealership has been very accommodating with having a loaner while my cars have been serviced More

by MICHAEL@SATELLITEFREIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Report | Print
Jan 14, 2023 -

Lexus of Arlington responded

Michael, Thank you! Edwin and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

January 11, 2023

this place is clean and employees are nice. and i will come back again to buy car More

by RAFFY_AMBOY75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Mika
Report | Print
Jan 11, 2023 -

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington!

January 11, 2023

Excellent service and a pleasure to deal with. Highly recommended and definitely exceeded my expectations. More

by sjsdd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
Report | Print
Jan 11, 2023 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

January 11, 2023

Lori and the Dealership is Five Star , Keep up the good work. Even though I am a hour away, this is my Service Center going forward. Thanks 😊 More

by DOCFARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Jan 12, 2023 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 10, 2023

The best dealer in my life. The general manager Marcin Ajdukiewicz created very professional and wonderful service. Everything is a high class. Many Thanks Elizabeth and Kasia More

by elzbietaweszczak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi, Marcin Ajdukiewicz, Kamil Wojcik, Lori Devega
Report | Print
Jan 11, 2023 -

Lexus of Arlington responded

Thank you so much for your kind words, Elizabeth and Kasia, and for taking the time to leave us this wonderful feedback. We're glad to hear that Marcin provided you with excellent customer service!

January 09, 2023

Sales manager does not return calls. Took a week to hear from sales man that I purchased car from. When I was a person buying the vehicle everything was we can do this and that. I purch More

by AJ8437
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Sebastian Mika
Report | Print
Jan 12, 2023 -

Lexus of Arlington responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

January 07, 2023

Service great as expected. Even checked tire pressures on our other Lexus. Credit card fee Is a disappointment. Really, Lexus? More

by jloda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Jan 08, 2023 -

Lexus of Arlington responded

Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 07, 2023

Great service by Lori very helpful and had great follow up to my questions thank you. More

by NB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Jan 08, 2023 -

Lexus of Arlington responded

It's great to hear that Lori was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

January 07, 2023

Excellent service since you arrive until you are gone white glove service! Real vip treatment! More

by kalberth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc, Edwin Thalhammer, Julianna Uriostequi, Adam Lemke
Report | Print
Jan 08, 2023 -

Lexus of Arlington responded

We are very happy to hear Tony, Edwin, Julianna, and Adam provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

January 06, 2023

The service department was very prompt and efficient with my Lexus. Evrything worked out well. More

by Chaput
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Report | Print
Jan 06, 2023 -

Lexus of Arlington responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Lexus of Arlington!

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