Lexus of Arlington

They can’t even install an oil filter properly I had an oil change service at this dealer. The oil filter was installed incorrectly, car was leaking oil. I had to drive back to reinstall the filter I had an oil change service at this dealer. The oil filter was installed incorrectly, car was leaking oil. I had to drive back to reinstall the filter. I asked service advisor why it happened, and the answer was that it’s normal, and happens to others, not just you. More

service experience Rob was great Not pushy ! I Efficient service. Thank you for the car wash ! I also used the massage chairs. And enjoyed the quiet environment Rob was great Not pushy ! I Efficient service. Thank you for the car wash ! I also used the massage chairs. And enjoyed the quiet environment More

Great service Rob Kennedy was my service agent, knowledgeable and very pleasant to work with. I was there for an oil change but discovered I needed a rear alignment Rob Kennedy was my service agent, knowledgeable and very pleasant to work with. I was there for an oil change but discovered I needed a rear alignment as well, it was all taken care of quickly at a reasonable price. And the waiting area couldn't be more comfortable, More

In for service They always do the right thing. Good customer service attitude all the time. It's just the perfect place to go. Also the the place alone is AWESOME!! They always do the right thing. Good customer service attitude all the time. It's just the perfect place to go. Also the the place alone is AWESOME!! My daughters love to come with me when I go for my car services!!!!! More

Routine maintenance Outstanding service, brought my car in for oil change, was alerted about front end alignment and tire rotation which was completed and reminded about Outstanding service, brought my car in for oil change, was alerted about front end alignment and tire rotation which was completed and reminded about changing back brakes during next service, was also told about right muffler leaking Great job as alwats More

Great service Harresh is very nice gentleman , explains everything, very officinet. Highly recommend . It when to service for maintenance and for all the stuff th Harresh is very nice gentleman , explains everything, very officinet. Highly recommend . It when to service for maintenance and for all the stuff they check timing was pretty good More

Oil change Did a great job. Routine visit. Took my car on time. Staff friendly and helpful. Happy to do our service with Lexus of Arlington Heights. Did a great job. Routine visit. Took my car on time. Staff friendly and helpful. Happy to do our service with Lexus of Arlington Heights. More

Service Ryan made my service experience great! He was very courteous and professional. He was kind enough to make my wait enjoyable and I was able to run my e Ryan made my service experience great! He was very courteous and professional. He was kind enough to make my wait enjoyable and I was able to run my errands. I really enjoyed Ryan handling service and think he is a great employee. I’ve past experiences with not so friendly service guys here before so I thought Ryan deserved a review. More

Great service Went in for an oil change. Found out I needed an alignment as well. The work was done quickly and the car was ready when promised. Went in for an oil change. Found out I needed an alignment as well. The work was done quickly and the car was ready when promised. More

Drop In Repair Drove in without an appointment first thing on Monday morning. As usual, I was promptly greeted by the service front end team and had my problems rev Drove in without an appointment first thing on Monday morning. As usual, I was promptly greeted by the service front end team and had my problems reviewed by the excellent service manager, Tom, within a few minutes of arriving. I was given a courtesy vehicle to use, which was a 2018 Lexus with less than 5000 miles on it. Received a call from Tom before noon, with a full diagnosis of what needed to be repaired, and an accurate estimate of what it would cost. Repairs were performed within the agreed price estimate, and pick up was smooth. The only reason I am not giving five stars is because, of course, dealer service is quite expensive. More