Lexus of Arlington

Normal 45K maintenance and checks Went in for routine service and as always everything was top notch & excellent (Jose)! Also used waiting time to check out new car availability and l Went in for routine service and as always everything was top notch & excellent (Jose)! Also used waiting time to check out new car availability and lease extension until new model available ... very informed & informative ... very useful for me (Igor). While looking at cars got all sorts of information and details and opinions and things to consider ... great information / I highly trust these inputs (Kristof). Individually a VERY beneficial visit meeting 3 needs!!!! More

Customer service Great experience. Everyone is helpful and genuinely interested in helping with questions and issues. I was very pleased with the service department an Great experience. Everyone is helpful and genuinely interested in helping with questions and issues. I was very pleased with the service department and everyone else involved. More

No tricks only satisfaction. Isabela helped us a lot she is a really patient representative. Manager Cooper was also helpful as well as finance manager Kamil explained us a bunch Isabela helped us a lot she is a really patient representative. Manager Cooper was also helpful as well as finance manager Kamil explained us a bunch of new stuff that we did not know. Good thing is that they did not try to trick us and only focused our satisfaction. Very nice place to go. Upstairs look like a mall. Definitely go and take a look. More

Service Excellent timely service!! Always provides responsive service and always completes requested service. Dealership had wonderful amenities with a be Excellent timely service!! Always provides responsive service and always completes requested service. Dealership had wonderful amenities with a beautiful lounge area to relax and wait for service to be completed More

BE AWARE!! THEY ARE LIARS !!!! Marcin Ajdukiewicz - General Manager Jim Cooper - Pre-Owned Manager Basil Destefano - Finance Manager BE AWARE !!! These people are LIARS !! The Marcin Ajdukiewicz - General Manager Jim Cooper - Pre-Owned Manager Basil Destefano - Finance Manager BE AWARE !!! These people are LIARS !! They have convinced me to return my leased vehicle with over milage earlier then my termination date promising to cover all expenses for remaining payments plus over milage fee. I really had no problem to continue driving my vehicle till the end of the lease. They have asked to pay 2K to cover some of over milage fee out of my pocket which I did. How little did I know what is waiting for me in the next 6 months after getting new lease signed with these people from Lexus of Arlington dealership. After 6 months I have received collection notice that I still owe 4K for my returned vehicle. Even my payment of 2K wasnt processed at the dealership. All the promises made in order to lure me into signing a new lease were LIES !!!! I left multiple voice messages and sent tons of emails to Marcin Ajdukiewicz asking for resolution but received no respond. Did he put my 2K in his pocket and disappeared ?? Jim Cooper has sent me email saying that "we both been around the block and i should know how it works". Well, obviously these people know exactly how to make their scam plan work in order to get what they want. Try avoid them at any cost because at the end of the day you are the one who ends up paying for all negligence and fraudulent promises of these people. So sad that such reputable car brand dealership is being represented by such untrustworthy employees. I really hope this feedback will be helpful not only to regular consumers like myself to avoid being scammed but also to Bob Rohrman Auto upper management and owner himself to get rid of this shame. More

Huge help in a stressful situation Tim was extremely helpful when helping me deal with what was a very stressful situation. He provided me with a loaner vehicle for an entire month whil Tim was extremely helpful when helping me deal with what was a very stressful situation. He provided me with a loaner vehicle for an entire month while I was dealing with issues from an outside service provider. Tim was very patient and was always in communication with me. More

I got a new car! It was time to change my old Lexus to a new one. I am glad I stopped by and met a Christopher Kos- he was super knowledgeable and helpful! It was time to change my old Lexus to a new one. I am glad I stopped by and met a Christopher Kos- he was super knowledgeable and helpful! More

SC430 Service Brought car in for two problems, chattering brakes and a dash rattle. Was told steering angle and yaw sensor adjustment would resolve it. Brakes stil Brought car in for two problems, chattering brakes and a dash rattle. Was told steering angle and yaw sensor adjustment would resolve it. Brakes still chatter at the end of a stop, if not as consistently as before the service. Despite providing concise detail and a iPhone video recording of the dash rattle, technician "could not replicate". Rattle present while pulling out of the parking lot. Oh, and after numerous complaints about the situation, nothing but dead air. Winning. More

Warranty issues Bought a L/Certified 17 RX350 on11/27/17.Carfax & Sec.of State stated car was titled on11/13/17.Lexus sent me my certificate 12/5/17 stating that the Bought a L/Certified 17 RX350 on11/27/17.Carfax & Sec.of State stated car was titled on11/13/17.Lexus sent me my certificate 12/5/17 stating that the vehicle was titled 4/12/17.To now haven"t gotten no response to my issue. More

Professional Service Consultant I was warmly greeted upon arrival and Service consultant listened to my concerns.Tim called me as promised after car was examined and 30 minutes befor I was warmly greeted upon arrival and Service consultant listened to my concerns.Tim called me as promised after car was examined and 30 minutes before car was ready to be picked up. More