Lexus of Arlington

Very pleasant experience! Stepped inside Arlington Lexus and had nothing but pleasant experience. The person helping me was Alex Castro. Mr. Castro is friendly and helps you ou Stepped inside Arlington Lexus and had nothing but pleasant experience. The person helping me was Alex Castro. Mr. Castro is friendly and helps you out in terms of any specific details you are looking for in a car. He's the man you gotta talk to! I had nothing but great experience. Very good service! More

Very courteous and professional. My service manager Haresh Trivedi was once again very courteous, friendly and professional. Checked me in without delay and called me on my cell phone My service manager Haresh Trivedi was once again very courteous, friendly and professional. Checked me in without delay and called me on my cell phone when service was complete. A truly professional and “nice man”. Have recommended dealership and Mr. Trivedi to friends. More

Quick but expensive 100.00 dollars labor to change a couple of filters is a bit high..........i will not be returning for service in the future. I realize service needs t 100.00 dollars labor to change a couple of filters is a bit high..........i will not be returning for service in the future. I realize service needs to cover techs labor. But at that price I'm sure that it could have been communicated before hand. More

Service stop. Delivered the solutions to my expectation. I am new to the area and was shopping for a dealer among the choices by trying them out. Arlington Lexus met my expectation. They delivered to my sati I am new to the area and was shopping for a dealer among the choices by trying them out. Arlington Lexus met my expectation. They delivered to my satisfaction on the maintenance and my request for answer on a couple of technical topics. Jose was pleasant to work with and showed willingness to respond to all my requests including speaking to a knowledgeable technician. This is not a visit for any repair or trouble shooting and therefore, I have no appraisal on their technical competence. All in all, a pleasant experience, business like, not loaded with PR gimmicks, and to describe it more precisely, there is nothing that is displeasing. The waiting area is pleasant. Not a very important criteria but a bonus - it is quite over-sized. Another dealer I tried was at the other extreme of the spectrum by being very under-sized and uncomfy. One minor suggestion is - it will be nice if the dealer can stock some apples (for customers only) than just munchies and cookies. More

STAY AWAY FROM THIS PLACE! I was informed by their sales guy if I lease or buy another car from them I will not pay anything for any minor damage to my previously leased Lexus I I was informed by their sales guy if I lease or buy another car from them I will not pay anything for any minor damage to my previously leased Lexus IS 350 (the car I returned was in immaculate condition, with 8000 miles under), so,the day I turned the car in I purchased another car at the same dealership. Three weeks later I receive a bill from Lexus Financial Services saying I owe them $350 for a disposition fee and $650 for scratched on my rims. STAY AWAY... they don't care about you. I've purchased/leased for last 10 years, multiple high-end cars but this sort of loyalty means nothing when you are at Arlington Lexus. Buy anywhere but there.... More

Oil Change & Check out Service department changed oil and air filter for my vehicle; as well as fixed suspension which is under warranty. They made othe recommendations for Service department changed oil and air filter for my vehicle; as well as fixed suspension which is under warranty. They made othe recommendations for me to decide and prioritize. I am satisfied with this service. Haresh updated me via cell phone and stop by to reduc my waiting time. More

Good service and fast and friendly and clean waiting space. Jose was very attentive . Space is very comfortable to wait while car is being serviced and fast and friendly and clean waiting space. Jose was very attentive . Space is very comfortable to wait while car is being serviced More

Great Service Rob is one of the best service manager around. He tells you a time, and it done. Aways done right and given back clean. Thanks Arlington Lexus for hir Rob is one of the best service manager around. He tells you a time, and it done. Aways done right and given back clean. Thanks Arlington Lexus for hiring a phenomenal service manager in Rob Kennedy. More

Great service Prompt service they explain everything to me quoted me prices before they started work did the war quickly and professionally they washed and cleaned Prompt service they explain everything to me quoted me prices before they started work did the war quickly and professionally they washed and cleaned the car they had free coffee and donuts can't beat that More

Excellent service! Haresh was awesome! Highly recommend both him and the dealership! They provided me with a nice loaner for the time they needed my car. I also appre Haresh was awesome! Highly recommend both him and the dealership! They provided me with a nice loaner for the time they needed my car. I also appreciated that I was always informed what was going on. Just an amazing experience. More