Lexus of Arlington

customer friendly service I have been taking my 2005 Lexus for scheduled service or simply oil change, regardless it a great experience. The service staff is very friendly and I have been taking my 2005 Lexus for scheduled service or simply oil change, regardless it a great experience. The service staff is very friendly and particularly Mr Harish explains each service item and cost before proceeding to do the work. There are no surprises. Job well done . More

Lexus service at Lexus of Arlington Great service. Tom always does a thorough job. He is very knowledgeable about and friendly. Always has your best interest in mind. He really knows Great service. Tom always does a thorough job. He is very knowledgeable about and friendly. Always has your best interest in mind. He really knows these cars. More

Stay away from Neuse car salesman -- will lie for deal We leased a car from this dealer three months ago, and we're pleased with the car and the price we paid. We were originally pleased with the salesman We leased a car from this dealer three months ago, and we're pleased with the car and the price we paid. We were originally pleased with the salesman (Neuse was the salesman -- not sure about the spelling), until yesterday. At the closure of the deal, we noticed that the winter mats were not included, so we asked him to include them in the deal before signing the paperwork. He agreed and said he would take care of it -- no problem. End of story. Until I go to pick them up yesterday, and he says the deal is off. Then in front of the manager managed to waffle on whether he actually made such a promise to begin with. Shame on Neuse for lying directly to my wife and I and backing out on a promise at the point of sale. The manager originally went along with the lying salesman, but when I threatened to contact Bob Rohrman directly about this (which I am still going to do), he released the promised mats. The car is fine; the deal we received was fair; but when a car salesman lies directly to my face and my wife; and then does so again in front of his manager; I'm sorry, but there's no excuse for that. How did you think I was going to react Neuse? My strong recommendation is to avoid this salesman at all cost!!!!!!!!!!!!!!! He does not belong in this business. Folks -- what do you think the chances are that I'll ever get another car from this dealership? Zero. I have about a dozen friends that own or lease a Lexus -- every single one of them will hear from me on this. S. Jay Olshansky, Ph.D. You added a profile photo More

80,000 mile service Rob was helpful, pleasant and professional. He gave us two quotes for tires and explained several concerns to consider when comparison pricing. Sinc Rob was helpful, pleasant and professional. He gave us two quotes for tires and explained several concerns to consider when comparison pricing. Since we needed front brakes, he offered a loaner during the service. More

Service My husband and I have bought several cars at this dealership and I was in Arlington Lexus to purchase a 2017 pre-owned certified car. The deal that AH My husband and I have bought several cars at this dealership and I was in Arlington Lexus to purchase a 2017 pre-owned certified car. The deal that AH was giving me was much lower than another dealership and they were not willing to budge on my trade in so we went somewhere else and got a good deal. very disappointed in the management, the service department has always been exceptional More

Service at Lexus Arlington Great service the dealer. It did not take long and everyone was very professional. The facility was very clean, comfortable and modern. I would recomm Great service the dealer. It did not take long and everyone was very professional. The facility was very clean, comfortable and modern. I would recommend Lexus of Arlington to anyone. More

1st service visit Purchased a certified lexus recently and this was service visit 1. Big step up from our past experiences at Honda and Toyota. Tom explained the l-ce Purchased a certified lexus recently and this was service visit 1. Big step up from our past experiences at Honda and Toyota. Tom explained the l-certified coverage, Very nice,.relaxing waiting area with light snacks and refreshments. Quiet enough to get some work done, fast Wi-Fi. More

Outstanding I found the dealer to have the best pricing I could find. The dealership employees were knowledgeable, helpful and courteous. The dealership appears I found the dealer to have the best pricing I could find. The dealership employees were knowledgeable, helpful and courteous. The dealership appears to be a place I will like to service my automobile. More

Very pleasant experience! Stepped inside Arlington Lexus and had nothing but pleasant experience. The person helping me was Alex Castro. Mr. Castro is friendly and helps you ou Stepped inside Arlington Lexus and had nothing but pleasant experience. The person helping me was Alex Castro. Mr. Castro is friendly and helps you out in terms of any specific details you are looking for in a car. He's the man you gotta talk to! I had nothing but great experience. Very good service! More

Very courteous and professional. My service manager Haresh Trivedi was once again very courteous, friendly and professional. Checked me in without delay and called me on my cell phone My service manager Haresh Trivedi was once again very courteous, friendly and professional. Checked me in without delay and called me on my cell phone when service was complete. A truly professional and “nice man”. Have recommended dealership and Mr. Trivedi to friends. More