Lexus of Arlington

Awesome auto service experience !!! Auto service was fast, friendly, loaded with high quality. A new loaner car was provided free of charge for overnight. As requested, work was complete Auto service was fast, friendly, loaded with high quality. A new loaner car was provided free of charge for overnight. As requested, work was completed by 11:30 am, in time for my roadtrip to visit family for the holidays. More

Excellent Service Tim was very nice and helpful in explaining to me the problem with my car. And he even took the time to show me around the dealer while I was waiting Tim was very nice and helpful in explaining to me the problem with my car. And he even took the time to show me around the dealer while I was waiting for my car Which was very nice I would definitely come back for service at this location. More

Excellent Customer Service Service manager, Haresh Travedi has been my go-to service consultant for over 10 years. He is competent, engaged, and pragmatic about the maintenace o Service manager, Haresh Travedi has been my go-to service consultant for over 10 years. He is competent, engaged, and pragmatic about the maintenace of my vehicle. The service I receive from Mr Travedi is the primary reason I continue to do business with Arlington Lexus. More

Professional & quick service Very professional & immediate service. Work was explained & Implemented exceptionally well. Awesome place to get Car work done. Work was done in a ver Very professional & immediate service. Work was explained & Implemented exceptionally well. Awesome place to get Car work done. Work was done in a very timely fashion & loaner was given immediately. More

Great dealership I made an appointment online which was really easy. Service was completed in a timely manner. The waiting area is large with lots of great amenities. I made an appointment online which was really easy. Service was completed in a timely manner. The waiting area is large with lots of great amenities. Several TVs, comfy chairs, tables, quiet areas, massage chairs. Tons of options. Everyone was nice and helpful. Very professional as well. Overall a great experience! More

customer friendly service I have been taking my 2005 Lexus for scheduled service or simply oil change, regardless it a great experience. The service staff is very friendly and I have been taking my 2005 Lexus for scheduled service or simply oil change, regardless it a great experience. The service staff is very friendly and particularly Mr Harish explains each service item and cost before proceeding to do the work. There are no surprises. Job well done . More

Lexus service at Lexus of Arlington Great service. Tom always does a thorough job. He is very knowledgeable about and friendly. Always has your best interest in mind. He really knows Great service. Tom always does a thorough job. He is very knowledgeable about and friendly. Always has your best interest in mind. He really knows these cars. More

Stay away from Neuse car salesman -- will lie for deal We leased a car from this dealer three months ago, and we're pleased with the car and the price we paid. We were originally pleased with the salesman We leased a car from this dealer three months ago, and we're pleased with the car and the price we paid. We were originally pleased with the salesman (Neuse was the salesman -- not sure about the spelling), until yesterday. At the closure of the deal, we noticed that the winter mats were not included, so we asked him to include them in the deal before signing the paperwork. He agreed and said he would take care of it -- no problem. End of story. Until I go to pick them up yesterday, and he says the deal is off. Then in front of the manager managed to waffle on whether he actually made such a promise to begin with. Shame on Neuse for lying directly to my wife and I and backing out on a promise at the point of sale. The manager originally went along with the lying salesman, but when I threatened to contact Bob Rohrman directly about this (which I am still going to do), he released the promised mats. The car is fine; the deal we received was fair; but when a car salesman lies directly to my face and my wife; and then does so again in front of his manager; I'm sorry, but there's no excuse for that. How did you think I was going to react Neuse? My strong recommendation is to avoid this salesman at all cost!!!!!!!!!!!!!!! He does not belong in this business. Folks -- what do you think the chances are that I'll ever get another car from this dealership? Zero. I have about a dozen friends that own or lease a Lexus -- every single one of them will hear from me on this. S. Jay Olshansky, Ph.D. You added a profile photo More

80,000 mile service Rob was helpful, pleasant and professional. He gave us two quotes for tires and explained several concerns to consider when comparison pricing. Sinc Rob was helpful, pleasant and professional. He gave us two quotes for tires and explained several concerns to consider when comparison pricing. Since we needed front brakes, he offered a loaner during the service. More

Service My husband and I have bought several cars at this dealership and I was in Arlington Lexus to purchase a 2017 pre-owned certified car. The deal that AH My husband and I have bought several cars at this dealership and I was in Arlington Lexus to purchase a 2017 pre-owned certified car. The deal that AH was giving me was much lower than another dealership and they were not willing to budge on my trade in so we went somewhere else and got a good deal. very disappointed in the management, the service department has always been exceptional More