Lexus of Arlington

Excellent Quick response, extremely helpful, had to find a tow truck connected me to Lexus road service. Came on Sunday to fix blow out, service appt today for Quick response, extremely helpful, had to find a tow truck connected me to Lexus road service. Came on Sunday to fix blow out, service appt today for a new tire. Made the best of an unfortunate situation. More

Great location and service I look forward to getting work done on my car so I can relax in a vibrating chair upstairs, get some of my computer work done, practice on the simulat I look forward to getting work done on my car so I can relax in a vibrating chair upstairs, get some of my computer work done, practice on the simulated golf driving range, have a cookie, and look at the cars in the showroom. They also have a loaner ready anytime I need one if I don’t have time to stay and enjoy the facility. All the staff are friendly and helpful. This is our 5th Lexus through Arlington Lexus, and Jamie Brown in new car sales is the best. More

it was excellent It was a great experience always the customer was first and they answered all my questions and explained everything and would recommend it to other pe It was a great experience always the customer was first and they answered all my questions and explained everything and would recommend it to other people More

Not so easy checkup Went in for 5,000 mi service and recall notice. My car had to have extensive recall service. The Service Manager was helpful in arranging a replacem Went in for 5,000 mi service and recall notice. My car had to have extensive recall service. The Service Manager was helpful in arranging a replacement car and kept me up to date. My only criticism was that the car I was given was somewhat dirty. More

Great Experiences It was so nice that Tim greeted and listened carefully to all the work that I was needing on my car and advised me of two recalls that were not applie It was so nice that Tim greeted and listened carefully to all the work that I was needing on my car and advised me of two recalls that were not applied to my car in the past. The car fully cleaned and ready to Pick at the time when he promised me. Thank you Tim Shiva More

Superb, trustworthy service advice Today I took my Lexus LS (with 54,000 ) miles to the service manager, Tom Pronzinski. In an unhurried fashion, Tom reviewed my service records then Today I took my Lexus LS (with 54,000 ) miles to the service manager, Tom Pronzinski. In an unhurried fashion, Tom reviewed my service records then shared his professional advice. (This LS will be given to a family member in the next two months.) Tom scanned the database in order to select the exact high-performance new tires for this model. I asked him to replace the battery,wiper blades and do a wheel alignment. Tom provided a loaner car and this service was completed in a matter of hours . I look forward to purchasing the new 2018 LS so I can continue this “win win” partnership with Arlington Lexus and Tom . More

The place to go for a positive car purchase experience I had a great experience purchasing a car at Lexus of Arlington Heights. Daniel KIM did an excellent job in educating me about the Lexus experience. I had a great experience purchasing a car at Lexus of Arlington Heights. Daniel KIM did an excellent job in educating me about the Lexus experience. Daniel displayed an enthusiastic and knowledgeable approach about Lexus that helped my final decision. Peter Demos was also outstanding in explaining the sophisticated technology of the IS 300 that I purchased. More

Routine maintenance Service manager Tim Webb is terrific. I always receive excellent customer service from Tim Work is always done on time and done correctly I recommen Service manager Tim Webb is terrific. I always receive excellent customer service from Tim Work is always done on time and done correctly I recommend this dealer and Tim More

Great customer service and a great experience I recently leased a vehicle from here and I have to say I've had the best experience. Marcin was very informative and kind. I would recommend this dea I recently leased a vehicle from here and I have to say I've had the best experience. Marcin was very informative and kind. I would recommend this dealership and Marcin to all my friends and family. This was my second vehicle purchase from this dealer in the last 7 months. More

Car services Everybody is very accommodating and friendly. Love the services and very content. Definitely bringing my car here for all the services needed. The fac Everybody is very accommodating and friendly. Love the services and very content. Definitely bringing my car here for all the services needed. The facility while we are waiting are amazing so many things to do. My daughter and I went to their kids playroom and cinema. Amazing! More