Lexus of Arlington

Nice work They have good service..Excellent customer service. Friendly staff. I would definitely go back here for my car! Nice waiting area.. Approachable and a They have good service..Excellent customer service. Friendly staff. I would definitely go back here for my car! Nice waiting area.. Approachable and answers your questions More

Jose in services is straightforward and it was a nice relief Jose went above and beyond. Great people skills and it was nice to have an honest genuine person with a good reputation. My is250 no longer makes a gr Jose went above and beyond. Great people skills and it was nice to have an honest genuine person with a good reputation. My is250 no longer makes a grinding noise and he was straight forward about it being a simple adjustment of the backing plates without any charges. Thanks Jose More

Service Beautiful facility. Service completed on time without issues. Friendly staff. Took vehicle in for routine maintenance. Free breakfast in Saturday Beautiful facility. Service completed on time without issues. Friendly staff. Took vehicle in for routine maintenance. Free breakfast in Saturday's. Very nice waiting area. More

Great servive I have had all my service work on my 2008 ES Lexus since I purchased it and it now has 172,000 miles and still going strong. Arlington Lexus has a gre I have had all my service work on my 2008 ES Lexus since I purchased it and it now has 172,000 miles and still going strong. Arlington Lexus has a great staff and they do great work. I highly recommend. More

Lexus IS awesome at AH This dealership continues to do an excellent job!! AlwYs nice people. Good looking dealership building that I like very much especially the snacks. This dealership continues to do an excellent job!! AlwYs nice people. Good looking dealership building that I like very much especially the snacks. A bit costly though. More

Excellent experience as always Came for a scheduled oil service, the service consultant took me right away, while waiting I went upstairs to check out a wonderful facility. The serv Came for a scheduled oil service, the service consultant took me right away, while waiting I went upstairs to check out a wonderful facility. The service took one hour, as was promised. My car was washed inside and out. Great service! More

Service coupons not appreciated here Brought car in for oil change using a $25 coupon sent to me by the dealer. When I got there they did not have my reservation in the system. Service re Brought car in for oil change using a $25 coupon sent to me by the dealer. When I got there they did not have my reservation in the system. Service rep Jose not happy we had an oil change could not find my reservation in system. Got up walked out to the cars where you enter while we were sitting at his desk and did not say why he was leaving us sitting at his desk. He came back didn't say why he left, processed the oil change information. Gave me a buzzer that he was going to use when the car was ready, he never used it. He called me and left a voicemail saying he had information about my car not that the car was ready. I had to call him back while I was in the waiting room just for him to say the car is ready. Then when I went to pay he was so mad that I was using a $25 coupon that said for any service. He argued with me that this is almost as good as getting the service for free. I said I'm sorry I told the guy when I made my reservation I was going to use the coupon and he said fine. I've use this coupon for oil changes before without any problems. He said he had to go get approval from a manager. I said great I will be happy to talk to that manager if there are any problems. A Few minutes later he came back and just said okay fine managers are all gone I took the $25 off go ahead you can have the discount. He was definitely not happy that I used the $25 off coupon and it was very unprofessional the way he acted. I did not feel like a valued customer and I felt like I was bothering him. I won't go back for any service on my car at this dealership anymore. More

50,000 mile checkup and service The technician was great. Reviewed work to be done and kept me informed. Even helped me charge my phone which was getting low in battery life. The technician was great. Reviewed work to be done and kept me informed. Even helped me charge my phone which was getting low in battery life. More

Pleasant experience I called in with a problem with my car and was told I could come in right away. The service person thoroughly explained what needed to be done, and t I called in with a problem with my car and was told I could come in right away. The service person thoroughly explained what needed to be done, and the issue was promptly resolved. More

Efficient. Courteous. I was met as soon as I drove. The services and cost were explained in detail. They called when the work was done. Great experience. I was met as soon as I drove. The services and cost were explained in detail. They called when the work was done. Great experience. More