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Lexus of Arlington

Arlington Heights, IL

4.7
3,625 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,625 Reviews of Lexus of Arlington

January 03, 2023

Great service with great knowledge . Extremely helpful,Honest and trustworthy! Very sympathetic and always willing to help. More

by Nalepskaaneta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega, Edwin Thalhammer
Report | Print
Jan 04, 2023 -

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 03, 2023

Poor service to the customer thats what i experienced when my first time to go there noy like the other lexus dealer like westmont they’re treat us very nice More

by ALLEM.BUNGUNG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lana
Report | Print
Jan 07, 2023 -

Lexus of Arlington responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

January 03, 2023

Nice and clean. Enough spaces in the waiting room. Cashier did not have service mind. More

by Toop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Jan 04, 2023 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 03, 2023

Great service and timely. Lori was great. I was able to get a loaner with no hassle. More

by ACATALANO23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Jan 04, 2023 -

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 02, 2023

It was a great experience. Lori provided very good service. Waiting area was good and comfortable. More

by Ashwin desai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Jan 03, 2023 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Arlington to be a positive one. Please don't hesitate to reach out if you need anything else.

December 31, 2022

Lori is great and is the reason I go to Arlington Lexus. She gives me the best advice. More

by rcp0120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega, Victor Aguilar
Report | Print
Jan 01, 2023 -

Lexus of Arlington responded

Thank you! Lori and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

December 31, 2022

Haresh was very good and took the time to explain everything. He answered all of my question and was very courteous. More

by jafreda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Jan 01, 2023 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with Haresh and our team. We're glad to hear we delivered such a great experience!

December 30, 2022

Jose did an awesome job. He pretty much did the impossible to fix my car. Great guy. More

by STYLIST9350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Dec 30, 2022 -

Lexus of Arlington responded

Thank you so much for your review! We are so glad that Josie had the opportunity meet your needs and will be sure to let him know. Please don't hesitate to reach out if you need anything else.

December 30, 2022

Love our service rep. Always interested in making sure we are taken care of. We love that Lexus has understood that the pandemic cut into our driving mileage. More

by p_bernstein_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Dec 30, 2022 -

Lexus of Arlington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 30, 2022

Lori DeVega’s high level of professionalism and follow up was outstanding. She seemed to genuinely care about the customer. Please pass this on to Mr. Landi and Mr. Ajdukiewicz as they hear plenty when thi More

by Michael S.
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Dec 30, 2022 -

Lexus of Arlington responded

It has been a pleasure serving you, Michael. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lexus of Arlington, we look forward to having you as a valued customer for many years to come!

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