Lexus of Arlington

Very high price service charge I brought my 2005 RX330 to Arlington Lexus for a pair of rear shock absorber replacement. The service advisor (Ryan Lange) quoted me $1584 incl. tax. I brought my 2005 RX330 to Arlington Lexus for a pair of rear shock absorber replacement. The service advisor (Ryan Lange) quoted me $1584 incl. tax. I thought it was high and told him that. He said he would give me 10% discount as a loyal customer ( I bought the car there as new and came back for service ever since). I still hesitated to go ahead with the repair and asked if he could do anything. He quickly offer me additional 5% discount which is a total of 15% discount. The new price with 15% discount is now $1346. I still not sure if this is the fair price. I then called a couple places to check price. To my surprise, Naperville Lexus and Woodfield Lexus quoted me a price that is a lot lower, $1022 plus tax (tax on $700 parts is around $70). So, the fair market price should be $1022+$70=$1092. Working out the math, Arlington Lexus service over charged me $1346-$1092=$253. Consider this is already taking %15 discount off the original quote because I am a loyal sucker! So, the moral of the story is don't be lure by the nice amenities of the Arlington Lexus facility. They also often offer low price on oil change. Their tactic is to give you the little stuff, then steal on the high ticket repair items. If you still like to go there, be sure to check price on the high ticket item repair. I think they have to charge a high price to pay for the big fancy place. I am cheap and rather drop my car off to an honest nice and clean Lexus deal for service. More

Great guy, knows his product. Mark was great to work with, he didn't use any of the to familiar obnoxious pressure tactics. He understood our requirements, guided us to choose a c Mark was great to work with, he didn't use any of the to familiar obnoxious pressure tactics. He understood our requirements, guided us to choose a car that most suited our needs and was the most cost effective. I recommend seeking him out should you consider purchasing a new car. More

Vehicle Purchase From our sales people to the delivery manager, everyone was professional and very easy to work with. We felt very comfortable with the purchasing pro From our sales people to the delivery manager, everyone was professional and very easy to work with. We felt very comfortable with the purchasing process and our new Lexus. More

Wonderful Experience We came to Lexus of Arlington as long time Toyota drivers. We were interested to see the differences offered by Lexus. My husband and I were greete We came to Lexus of Arlington as long time Toyota drivers. We were interested to see the differences offered by Lexus. My husband and I were greeted warmly by the receptionist. Very nice young lady who made us feel comfortable from the start. We were referred to Alex Castro by a family member. Alex was very professional and enthusiastic about the quality of the vehicles, service from the dealership, and their new (outstanding) facility. He explained options available and listened to our questions. Alex showed us various options on the vehicles we test drove. We leased two cars that day- an RX350 and an ES350 Financial paper work was easily completed by Basil D (RX) and Zia Hanna (ES350). Both men were knowledgeable and pleasant. The Technology Specialists, Peter Demos and Terry Krawrzyk, work with my husband and me separately on our specific car. Their explanations of the warranty and options available on the cars were clear and precise. Both gentleman invited us to call or return with questions. After over 40 year of driving and many vehicle purchases and/or leases -THIS WAS THE BEST EXPERIENCE. Kudos to Mr. Alex Castro and Lexus of Arlington! More

luxury oil change Getting an oil change became a family affair for my 3 boys. We purposely woke up early and excited to go to this facility. The wait for oil change is Getting an oil change became a family affair for my 3 boys. We purposely woke up early and excited to go to this facility. The wait for oil change is not such a drag anymore. Hydro massage, starbucks coffee, free breakast and a fruit platter. Wait a cinema, free arcade, golf game, workout and you can even shower! What a productive morning for us! This place is really awesome! More

Arlington Lexus Really Cares About their Customers My wife and I had the pleasure working with Mohammad on March 5th . He is not your typical car salesperson as he was very calm, tentative and went abo My wife and I had the pleasure working with Mohammad on March 5th . He is not your typical car salesperson as he was very calm, tentative and went above beyond to take care of us. Not only did he explain our options as my wife and I were debating which SUV would be ideal for our lifestyle he went to extra step and wrote down the pros & cons for us to understand. When the time came to make the purchase he went thought all of the details once again to ensure we get the best vehicle that meets our needs. Because of Mohammad he made the process smooth and enjoyable. So much so that we already refereed him to our friends and family. Thanks Mohammad for treating us with respect and as a friend. Igor his manager is awesome along with the Finance team as you can tell everyone at Arlington Lexus really cares about their customers. More

purchase of a used A8 Adam was great to work with. He researched my questions and provided answers.The car was inspected and any issues were corrected. The purchase went ve Adam was great to work with. He researched my questions and provided answers.The car was inspected and any issues were corrected. The purchase went very smoothly. More

Excellent Service Truly excellent service here. Adam Huebner was very welcoming and friendly.They do everything they can to make their customers happy and satisfied.Thi Truly excellent service here. Adam Huebner was very welcoming and friendly.They do everything they can to make their customers happy and satisfied.This is probably the best dealership we have ever seen. More

Wonderful Experience! Mohammed Ali Moslemi was our salesman and he went above and beyond the call of duty to help us! We feel so fortunate that he was our "guide." I would Mohammed Ali Moslemi was our salesman and he went above and beyond the call of duty to help us! We feel so fortunate that he was our "guide." I would rate his knowledge and demeanor as "exceptional!" I don't think we would have leased the Lexus if we had had a different salesman. I have encouraged all my friends to ask for him if they decide to buy or lease a Lexus! You're lucky to have him as your employee. We also absolutely love your beautiful dealership and all your friendly employees, especially Hugh Stinnette and Peter Demos! It was a wonderful experience from start to finish. We are thrilled! More

Excellent and very organized and efficient dealership I bought a certified used car. I had Jim Cooper looking for one for me and he called when the car I was looking for came in. From the moment I came I bought a certified used car. I had Jim Cooper looking for one for me and he called when the car I was looking for came in. From the moment I came in Jim Cooper and Alex Castro were on task and everything went extremely efficient. It was like everyone knew what they had to do and it was clockwork. I will definitely purchase again from Arlington Lexus and Jim and Alex. More