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Lexus of Arlington
Arlington Heights, IL
3,623 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,623 Reviews of Lexus of Arlington
December 22, 2015
What a beautiful showroom - the whole place is just beautifu I have been looking for a new Lexus for a few months. I was having my car serviced and walked into the showroom and fell in love with a car. Robert I have been looking for a new Lexus for a few months. I was having my car serviced and walked into the showroom and fell in love with a car. Robert Dourlain walked up and asked if he could help me and I said I love this car. The rest is a dream come true. I have been looking for just this car and he said that it had just come into the showroom. What a fun day for me. He is a great salesman. No pressure, just a really nice person. I am thrilled with my new car!!! More
by amlund
Employees Worked With
Robert Dourlain, Pete who showed me the ins and outs of the car, the whole staff is excellent, from the girl at the front desk to the young man that took my car for service. I love Arlington Lexus!!!, Jesse Moreno
December 11, 2015
Car Buying Experience I have been buying new Cars since 1970, and now have bought back to back RX450H Hybrids both from Alex Castro. He is by far the best salesperson I hav I have been buying new Cars since 1970, and now have bought back to back RX450H Hybrids both from Alex Castro. He is by far the best salesperson I have ever dealt with in purchasing a new vehicle, Alex makes the experience very comfortable and goes out of his way to make sure you know everything possible about the vehicle you are interested in. If you are interested in buying a new vehicle Alex is the guy to help you. A True Professional. Actually the whole dealership is just fantastic to deal with. More
by Mike13
Employees Worked With
Jesse Moreno, Alex Castro, Terry Krawczyk
November 17, 2015
Great experience all around from everyone at this dealership , from sales to service. They made buying a car easy, stress-free, Salesperson Mohhammad Ali Moslemi is the person you need to see, if you want a car , from sales to service. They made buying a car easy, stress-free, Salesperson Mohhammad Ali Moslemi is the person you need to see, if you want a car from Arlington Lexus. He is reserved, informed, intelligent, and professional .I would also like to say, thanks to Igor Zigic for his help, so buying experience was extremely easy and thanks to Peter D. for showing me my car, getting everything ready and teaching me, all of the new features. I highly recommend this dealership and I will return to to this dealership to purchase another car from them in the future. More
by Chris Mars
Employees Worked With
Mohammad Ali Moslemi , Igor Zigic., Peter Demos
November 09, 2015
Great car buying experience One of the best car buying experiences ever. It started with the GM, Marcin, who was thoroughly professional, courteous, and an absolute pleasure to w One of the best car buying experiences ever. It started with the GM, Marcin, who was thoroughly professional, courteous, and an absolute pleasure to work with. All other staff members including Mustafa, Hugh, Scott Mattaran, and Jesse Moreno were excellent to work with. Overall, just a wonderful and pleasant experience while purchasing a GX460 SUV at this dealership. More
by khasan
Employees Worked With
Hugh Stinnette, Jesse Moreno, Mustafa Dagoglu
October 26, 2015
Fantastic Job Alex Alex made our purchasing experience a real pleasure. He took his time to understand the vehicle we wanted and showed us the pros and cons of a new pu Alex made our purchasing experience a real pleasure. He took his time to understand the vehicle we wanted and showed us the pros and cons of a new purchase vs a certified vehicle. Both he and his Sales Manager were very fair in the sales price. He followed up with us to make sure we were comfortable in our purchase. Well Done Alex Larry Burke More
by Larry's New Lexus
Employees Worked With
Jesse Moreno, Alex Castro, Peter Demos
October 02, 2015
Great people great service I've been to a lot of dealerships but never Lexus. I was always a Cadillac fan. Not anymore. I called over the phone told them my situation with my tr I've been to a lot of dealerships but never Lexus. I was always a Cadillac fan. Not anymore. I called over the phone told them my situation with my trade and everything 2 hours later I had my car and the exact one I was looking at. Best service best salesperson I ever dealt with definitely a customer for life! More
by Carbella
Employees Worked With
Scott M, Jesse Moreno
October 02, 2015
Excellent Service and Luxury Dealership From the moment I walked in the door I was greeted with smiles and a welcoming atmosphere! I bought my previous Lexus from this dealership 6 years ago From the moment I walked in the door I was greeted with smiles and a welcoming atmosphere! I bought my previous Lexus from this dealership 6 years ago and there was no doubt or question in my mind where to buy my next car. The new facility is AMAZING! You have to go see the second floor with a cinema, massage chairs, golf area, children's play area, beauty salon and much much more to do when waiting for your 'free' car wash or just waiting for you car to be serviced. Angela More
by Angela
Employees Worked With
Mark Burdeen
September 29, 2015
Hassle Free? Made me feel like I was cheap! Went in to look at a 2010 Infiniti G37 coupe. It was priced higher then most 2010 coupes that were uncertified with 56k miles. Only reason I came to Went in to look at a 2010 Infiniti G37 coupe. It was priced higher then most 2010 coupes that were uncertified with 56k miles. Only reason I came to the Lexus store is more Lexus cars are marked up alot and I figured this was room for negotiations with my trade. It wasn't worth 19500 without a warranty. This salesman kept interrupting me enough every time I asked a question saying that doesn't matter and this doesn't matter that I had to walk around just to relax and blow off steam. Even in front of the manager at the desk he was just rambling on about how i didn't bring up a warranty. I just wanted a simple warranty for 12000 miles and I know they sell them. He got upset when I asked about a warranty and started mouthing off at me. Make sure you use Dealer Rater or cargurus before buying here because you need to know the value off the cars before shopping here. That being said I did talk to other salesman there while mine was driving me nuts and there are alot of great people there that know how to work with you. Management did not get involved before I left otherwise I would have bought the g37 coupe. More
by MikeyB
Employees Worked With
Scott Mattran
September 26, 2015
Trade in of LX 350 to GX460 Worked with Dale Zalusky who was personable as well as patient. This was our first time working with this dealership and so far would recommend you v Worked with Dale Zalusky who was personable as well as patient. This was our first time working with this dealership and so far would recommend you visit them when in the market for a Lexus. More
by Sandi
Employees Worked With
Jesse Moreno
September 20, 2015
Excellent sales & service Jim Cooper & Mark Burdeen is sales made our car buying experience exceptional. They were very professional and accommodating. Jesse Moreno in finance Jim Cooper & Mark Burdeen is sales made our car buying experience exceptional. They were very professional and accommodating. Jesse Moreno in finance was very professional and made things go quickly and smoothly. More
by Guido
Employees Worked With
Jim Cooper, Jesse Moreno, Mark Burdeen
