Lexus of Arlington

Lexus for Life! When our beloved RX300 SUV needed repairs we decided to buy another vehicle instead. Yes it was old, but it ran well and it held so many memories fro When our beloved RX300 SUV needed repairs we decided to buy another vehicle instead. Yes it was old, but it ran well and it held so many memories from bringing our second newborn home from the hospital to being the vehicle used for driving lessons for our oldest son over the span of years! We never hesitated to purchase another Lexus after many years of excellent service in the many states that we have lived in. We have used the Arlington Lexus in Palatine service since we relocated to Illinois 8 years ago. We knew that we wanted an SUV (we have a big dog), and after test driving the RX400h and RX350 we made a same day purchase of a Certified Pre-Owned RX350. Both Mustafa and Hugh made the entire experience enjoyable. They were both very knowledgeable, efficient, friendly and we got a great deal on a wonderful SUV that my family loves. Time to make more memories! When our ES300 needs replacement, we know exactly where to go and we know that Arlington Lexus in Palatine will offer excellent choices, expertise, customer service and that we will get a great deal on our purchase. Thanks Mustafa and Hugh! More

Excellent experience We came in planning on just looking at new vehicles, but Alex was able to find a 2014 RX 350 in exceptional condition which was much more affordable f We came in planning on just looking at new vehicles, but Alex was able to find a 2014 RX 350 in exceptional condition which was much more affordable for us and we ended up purchasing it that day. We were extremely happy with the service Alex provided us and the overall experience. More

Certified RX 350 Bought my Certified RX 350 from Mustafa and he is very easy to work with and a young professional person. His got a great positive attitude and did a Bought my Certified RX 350 from Mustafa and he is very easy to work with and a young professional person. His got a great positive attitude and did a great job through the entire process. He definitely has manager quality and skills, I would definitely recommend him for your new and pre owned vehicle purchase. More

most amazing car buying experience I've ever had!! I had an awesome experience at Arlington Lexus in palatine, everyone was very helpful. I'm a car girl, I go to school for automotives and plan on teac I had an awesome experience at Arlington Lexus in palatine, everyone was very helpful. I'm a car girl, I go to school for automotives and plan on teaching some day, so I knew exactly what I was looking for when I walked in and Ed Pappas found me exactly what I was looking for within minutes! Its like he read my mind:) ive had the car almost a week this Friday and its the best car I've ever had, its comfortable, sporty, stylish, and safe, its everything Ive always dreamed of and more! Ed made the stressful and overwhelming process of car buying easy and pleasant, and kept everything simple and was very straight forward. Most of the time being a girl guys tend to seem like they're trying to take advantage of that fact and think you don't know enough and are really pushy, but Ed let me tell him what I was looking for and catered to my needs and wants, I don't think I'll ever go anywhere else for a car again. I'm officially a loyal Lexus lover now, I can't see myself any happier in anything else ever again:) everything about the situation was nothing but right and the staff was absolutely the kindest people ever!!they even gave me a huge orchid flower when I bought the car, now Thats appreciation right there!!:) my favorite kind of flower too. I couldn't be more happy with my decision going here and buying from here and I couldn't be more happy with my salesman Ed Pappas! I've this place forever and always:) also the financing department was a great help answering all my questions and getting me on the right track with all of my financial paperwork and everything, I felt 100%loved and appreciated here. Keep it up you guys!! More

Fantastic Mark Burdeen was one of the most knowledgeable and friendly Sale Representative I have ever dealt with when making such a sizeable purchase. Prior to Mark Burdeen was one of the most knowledgeable and friendly Sale Representative I have ever dealt with when making such a sizeable purchase. Prior to our visit we sent him the specs on what we were interested in and upon arrival he had 4 different SUV's ready for us to look at. We were introduced to him by his Boss, Steve Bernstein, who was also extremely friendly and took time to review all of our options. It is much further from home than the Lexus dealer in Westmont but the experience is worth the extra drive time. More