Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Arlington
Arlington Heights, IL
3,623 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
3,623 Reviews of Lexus of Arlington
May 12, 2015
most amazing car buying experience I've ever had!! I had an awesome experience at Arlington Lexus in palatine, everyone was very helpful. I'm a car girl, I go to school for automotives and plan on teac I had an awesome experience at Arlington Lexus in palatine, everyone was very helpful. I'm a car girl, I go to school for automotives and plan on teaching some day, so I knew exactly what I was looking for when I walked in and Ed Pappas found me exactly what I was looking for within minutes! Its like he read my mind:) ive had the car almost a week this Friday and its the best car I've ever had, its comfortable, sporty, stylish, and safe, its everything Ive always dreamed of and more! Ed made the stressful and overwhelming process of car buying easy and pleasant, and kept everything simple and was very straight forward. Most of the time being a girl guys tend to seem like they're trying to take advantage of that fact and think you don't know enough and are really pushy, but Ed let me tell him what I was looking for and catered to my needs and wants, I don't think I'll ever go anywhere else for a car again. I'm officially a loyal Lexus lover now, I can't see myself any happier in anything else ever again:) everything about the situation was nothing but right and the staff was absolutely the kindest people ever!!they even gave me a huge orchid flower when I bought the car, now Thats appreciation right there!!:) my favorite kind of flower too. I couldn't be more happy with my decision going here and buying from here and I couldn't be more happy with my salesman Ed Pappas! I've this place forever and always:) also the financing department was a great help answering all my questions and getting me on the right track with all of my financial paperwork and everything, I felt 100%loved and appreciated here. Keep it up you guys!! More
by katelynvanbuuren
Employees Worked With
Jesse Moreno
May 07, 2015
Fantastic Mark Burdeen was one of the most knowledgeable and friendly Sale Representative I have ever dealt with when making such a sizeable purchase. Prior to Mark Burdeen was one of the most knowledgeable and friendly Sale Representative I have ever dealt with when making such a sizeable purchase. Prior to our visit we sent him the specs on what we were interested in and upon arrival he had 4 different SUV's ready for us to look at. We were introduced to him by his Boss, Steve Bernstein, who was also extremely friendly and took time to review all of our options. It is much further from home than the Lexus dealer in Westmont but the experience is worth the extra drive time. More
by MAS123
Employees Worked With
Steve Bernstein, Mark Burdeen
April 20, 2015
30% above Lexus retail for service is a bit much I had an expensive repair on my Lexus that they wanted to charge me for 4 hours of labor and over $200.00 above the official Lexus Corporate retail pr I had an expensive repair on my Lexus that they wanted to charge me for 4 hours of labor and over $200.00 above the official Lexus Corporate retail price for one part. It was ridiculous. Other Official Lexus dealers within 50 mile all quoted and were going to charge the "book rate" of 2 hours labor and at or below the Lexus retail price of the part, not the inflated price they quoted. I even called their parts department to buy it and undercut the price that parts quoted me. Mr. Harash Trivedi requoted me down from above $1,500 to below $1,200 and then insisted that I sign off on the price and approve the work. His new selling price was now 5 hours of Labor at $110.00 per hour instead of 4 hours at $140/hourand over $600 for the part. Never mind that the other Lexus dealers I contacted stated 2 hours.. To bad about I experienced as their new car sales department is very good, fyi, I bought the car there new More
by keepitreal
Employees Worked With
Ramone in service, Jim Cooper, Haresh Trivedi
April 17, 2015
ROB KENNEDY On 04/14/2015 I went to the dealership to get my oil changed. I have a very good experience. The price are fair. Customer service are good. THE BEST P On 04/14/2015 I went to the dealership to get my oil changed. I have a very good experience. The price are fair. Customer service are good. THE BEST PERSON TO "work" with is Mr. ROB KENNEDY!!!!! More
by Patty D.
Employees Worked With
Rob Kennedy, Thomas Prondzinski
April 09, 2015
"Good first time experience" I have a good experience on my first visited to this location. The price are fair. Customer service are good. Only problem I have is time. I was told I have a good experience on my first visited to this location. The price are fair. Customer service are good. Only problem I have is time. I was told it took 3 hours but end up taking 3 days but the dealer did provide me with a loaner with no charge. More
by Xion
Employees Worked With
"Haresh Trivedi", Haresh Trivedi
April 07, 2015
The Best Experience ever?? Hello, I just want to let everyone know that I just went in for service on 04/06/15 and Mr. Haresh Trivedi helped me, what a stand up man this guy is Hello, I just want to let everyone know that I just went in for service on 04/06/15 and Mr. Haresh Trivedi helped me, what a stand up man this guy is, very polite and professional,knows exactly what he's talking about, I never had such a pleasant experience like this anywhere besides Arlington Lexus, i wish more ppl were like Mr. Trivedi, after my service was done promptly i was so happy that I offered Mr. Trivedi to take him for lunch or dinner but he kindly refused which I did not mind because it's part of business, anyways (Mr. Trivedi is a Fantastic man and pretty much Arlington Lexus is the place for my next car buy without any questions (this is how customer experience should be)!!! More
by Rick77
Employees Worked With
Alex Castro, Rob Kennedy, Haresh Trivedi, Mustafa Dagoglu
March 17, 2015
GOOD FEELING I just took my car for the 2. time to Arlington Lexus and they did a great job again. They have very professional staff members and they know what the I just took my car for the 2. time to Arlington Lexus and they did a great job again. They have very professional staff members and they know what they are doing. I purchased my car from them about little over a year ago and Mr. Mustafa Dagoglu had helped me at that time. He still comes up to me asks me if I have any questions about the car , if I am satisfied with it. He answers all my questions very clearly .It is a good feeling that I am in good hands when I am at Arlington Lexus. More
by nicholas
Employees Worked With
Hugh Stinnette, Mustafa Dagoglu
March 14, 2015
GREAT EXPERIENCE EVERY TIME Salesperson Mr.Mustafa Dagoglu has been taken care of my needs since the day I bought my Lexus and it has been more than a year .He knows so much a Salesperson Mr.Mustafa Dagoglu has been taken care of my needs since the day I bought my Lexus and it has been more than a year .He knows so much about the cars and he answers all my questions very clearly. I had a very good service experience as well.And the staff has been very professional ,friendly . I do not worry about my car when I am at Arlington Lexus because I know they are going to do a great job every time. I would definitely recommend this place to a friend. More
by nicholas
Employees Worked With
Mustafa Dagoglu
March 14, 2015
Great Experience for Service! We needed help right away and Arlington Lexus was "Johnny on the Spot"!! We are certainly pleased with the prompt and professional way we were treate We needed help right away and Arlington Lexus was "Johnny on the Spot"!! We are certainly pleased with the prompt and professional way we were treated without an appointment. They are our Dealership to stay with and recommend.. More
by Carolyn Slater
Employees Worked With
Thomas Prondzinski, Tim Webb
March 14, 2015
Awesome experience every time! This is our second car purchase from Arlington Lexus and Mark Burdeen. Both times we have had exceptional service and a pleasant car buying experience This is our second car purchase from Arlington Lexus and Mark Burdeen. Both times we have had exceptional service and a pleasant car buying experience. Mark is very knowledgable in what he does and able to explain all the features of the cars we are looking at in great detail. I would highly recommend this dealership and Mark Burdeen in particular. More
by Fam5
Employees Worked With
Jesse Moreno, Mark Burdeen
