Lexus of Arlington

Poor quality of work, not acceptable and dangerous. I went to the dealership to get my oil changed. The service representative called me back giving me the list of what needs to be done with my car, be I went to the dealership to get my oil changed. The service representative called me back giving me the list of what needs to be done with my car, because usually they do the inspection when you bring your car for the oil change. The list of things to be done to my car had about 4 items, 3 of those were just done previously , not a long time ago - so I don't know how that was checked and decided. I said no to all of the additional services that were offered to me. After work (oil change) was complete, the car was given back to me but I noticed that the hood was open. I closed the hood and started driving, but the warning light was on again and I returned back to the dealership asking to take care of it. The service guy took my car back and returned it to me after couple minutes saying the lock was frozen. I went home that day and drove my car next morning. I heard sounds under my car and checked what was wrong - the cover underneath my car was hanging out; it looks like it wasn't clipped back after the work was done. I had to return back to the dealership and have them put the cover back to my car.The service person was polite and apologized to me. It is not acceptable and dangerous to return the car to the customer after oil change with an open hood and the cover hanging unattached at the bottom of my car. More

A 2+ hour Oil Change...OUCH First time customer. I had a 3:30 Oil change appointment..pulled into their service bat at 3:45...appaerently just before the 4:00 shift change. Was T First time customer. I had a 3:30 Oil change appointment..pulled into their service bat at 3:45...appaerently just before the 4:00 shift change. Was TOLD to stand "over there" until a service rep checks me in. Twenty minutes later i got tired of standing so I went into the lounge. The gal that i gave my car to told me it would be about an hour for a change and wash. It's now 5:00 and no sign of my car. I wander back to the service bay only to find out my car was never checked in for service. The service guy proceeds to check me in..telling me about 20 minutes with a wash and apologizing profusely about the mess up. I wait patiently unti 6:00 pm and then poke my head into the service guys office but he didnt give me the time of day as he had another customer in his office. I eventually got his attention after I pointed to my watch and demanded my car as I WAS ALREADY AN HOUR LATE. After telling me how busy they are, my car pulls up and he apologizes again to say they were so busy they didnt have time to wash my car. Now you would think that after the forst screw up, he would have personally handled my car with white gloves. xxxx, had I not trackd him down, aiwould probbly still be sitting in their lounge. A first time customer that they lost a chance to make a first great impression. I guess since I was only there for an oil change and not looking to buy the FLA on the floor...and they were BUSY...remind you, I was told 4 times how busy they were..like my time wasn't worth anything either? First time visit that was quite frankly... a waste of my time. More

BUYERS. BEWARE!!!!! Snake oil salesmen Deceptive misleading tactics Sold me worthless insurance and $i3000 hidden repair cost car Pathetic people Stay away . Bet Snake oil salesmen Deceptive misleading tactics Sold me worthless insurance and $i3000 hidden repair cost car Pathetic people Stay away . Better go to Woodfield ,McGrath lLexus More

Best sales and manager of Lexus Arlington Lexus They have a wonderful service great attitude .sales and management are the best I recommend this to every person that likes Lexus Arlington Lexus They have a wonderful service great attitude .sales and management are the best I recommend this to every person that likes Lexus thanks More

Outstanding professional sales and support Alex Castro assisted us on our recent purchases, a 2013 RX and a 2013 ES. He is knowledgeable about the Lexus brand and is professional problem solve Alex Castro assisted us on our recent purchases, a 2013 RX and a 2013 ES. He is knowledgeable about the Lexus brand and is professional problem solver that expedited our two deals quickly and efficiently. I would highly recommend meeting Alex if you have an interest in a new or used Lexus vehicle.. Thanks again to the whole team . More

Not the Experience I Expected I happened into their showroom on Saturday,. The salesman gave me such a HARD sell that he drove me right out the door and into the arms of one of t I happened into their showroom on Saturday,. The salesman gave me such a HARD sell that he drove me right out the door and into the arms of one of their competitors. I hate buying cars and frankly I would not ever buy a car from someone who absolutely refused to quote me a price for a car that I was prepared to buy two weeks hence. I did not have a similar experience at the other two dealers that I visited and consequently I purchased elsewhere (actually two weeks earlier than I had planned). More

The Ultimate Professional Alex Castro is the ultimate professional. He worked with me for two plus years to find just the right car and put a deal together that I could accept. Alex Castro is the ultimate professional. He worked with me for two plus years to find just the right car and put a deal together that I could accept. Throughout the process he has always been gracious and patient. His knowledge of the Lexus products is second to none and he has a terrific ability to engage a client such that he or she can make an informed decision. He is a rare find and I will recommend his to anyone. Thanks Alex - you're the best! I would also like to recognize Rich McLain who graciously answered my questions in Alex's absence and helped to finalize the deal. Many thanks, Rich. Voytek Rzankowski More

10 STARS for Alex Castro and manager Hugh Stinnette!!! I have purchased many many cars in the past and I must say Alex Castro and Hugh Stinnette have just earned a lifetime customer. I have never experienc I have purchased many many cars in the past and I must say Alex Castro and Hugh Stinnette have just earned a lifetime customer. I have never experienced such amazing customer service from the minute I walked in until the minute I left the dealership with my 2014 Es350. They were extremely professional, understanding, easy to work with and most of all FAIR! More

Lovely purchase I had how wonderful experience purchasing my dream RX at Arlington Lexus. Alex Castro He's very helpful and professional. I will recommend everyone I I had how wonderful experience purchasing my dream RX at Arlington Lexus. Alex Castro He's very helpful and professional. I will recommend everyone I know to see Alex. Thank you Alex. More

Mustafa Dagoglu and Ed Pappas are both reasonable and fair. Mustafa Dagoglu and Ed Pappas are both reasonable and fair with their car prices. Great experience overall. No problems with my car whatsoever. Would Mustafa Dagoglu and Ed Pappas are both reasonable and fair with their car prices. Great experience overall. No problems with my car whatsoever. Would recommend. More