Lexus of Arlington

Patient Salesman Just bought an RX 450h. Our salesman was Alex Castro. He was very patient and honest throughout the experience. We debated between a 2015 RX 350 a Just bought an RX 450h. Our salesman was Alex Castro. He was very patient and honest throughout the experience. We debated between a 2015 RX 350 and a 2013 RX 450h. He thoroughly explained the benefits and features of each. He followed through on all of his promises to make the RX 450h look brand new. I would highly recommend asking for Alex the next time you shop at Arlington Lexus. More

Fabulous salesman We were very impressed with the service and staff when buying our Lexus. They were extremely accommodating and patient as we had our 2 month old with We were very impressed with the service and staff when buying our Lexus. They were extremely accommodating and patient as we had our 2 month old with us. We were extremely impressed with Shelly. We talked to her on the phone many times before coming to the dealership and received great service from the very start. More

Arlington Lexus is the best in customer service Alex encouraged me to test drive the RX 350. I had previously reviewed about 10 different vehicles. Alex answered my questions and described all th Alex encouraged me to test drive the RX 350. I had previously reviewed about 10 different vehicles. Alex answered my questions and described all the features of the vehicle. I was really impressed with the quality of the RX350 as well as the professional and friendly care at the Arlington Lexus. Juan was great when I returned later in the evening to review the RX350 with my husband. More

An exceptional experience Always a pleasure coming in for service at Arlington Lexus. Fast and friendly reception and I always know upfront what will be done and how much it wi Always a pleasure coming in for service at Arlington Lexus. Fast and friendly reception and I always know upfront what will be done and how much it will cost. If anything is discovered upon inspection a phone call will advise me of the need and any additional expense. More

Excellent customer experience at ALIP The staff at Arlington Lexus in palatine always treat me like a family member. I feel good visiting this place for shopping and services and I referre The staff at Arlington Lexus in palatine always treat me like a family member. I feel good visiting this place for shopping and services and I referred several friends to this dealership. More

buyer experience the people in this dealership gave us a very good experience in buying a Lexus car. they are easy to talk to and quick in making responses and decisi the people in this dealership gave us a very good experience in buying a Lexus car. they are easy to talk to and quick in making responses and decisions to buyers proposals. this what made us bought a car that day. More

No Hassels ever This is my second Lexus lease though Alex. He presents in such a way that clearly lets you know the buyer is in charge Sure there is some back and for This is my second Lexus lease though Alex. He presents in such a way that clearly lets you know the buyer is in charge Sure there is some back and forth negotiating but it is never insulting. Alex acquiesced to several requests to my satisfaction. Never pushy and always deffferential to the customer. Too bad more car sales people do not fit this mold. More

Excellent experience with Alex Castro Went to Arlington Lexus in Palatine looking for a low-mileage Lexus GS 350 based on their on-line inventory. We were greeted by Alex Castro as soon as Went to Arlington Lexus in Palatine looking for a low-mileage Lexus GS 350 based on their on-line inventory. We were greeted by Alex Castro as soon as we got there, and he was the most professional and helpful car salesman we have ever worked with. He is extremely knowledgable, very friendly, and made the entire experience a pleasure. If you are considering a Lexus in the Chicago area, you absolutely have to head out to Arlington Lexus in Palatine and ask for Alex. The entire staff is great, and Alex is a true professional. More

Internet sales I drove all the way from Tennessee to get this car. Everything was perfect! I enjoyed every minute. They make it so easy! Thank you Mr Rohrman! I drove all the way from Tennessee to get this car. Everything was perfect! I enjoyed every minute. They make it so easy! Thank you Mr Rohrman! More

It was very wonderful My family's experience with this dealer was amazing. They were all so kind and we all shared a couple laughs. Right away we were asked if we needed as My family's experience with this dealer was amazing. They were all so kind and we all shared a couple laughs. Right away we were asked if we needed assistance or if we had any question. The employee we talked to, mustafa dagoglu, offered refreshments and even brought us more chairs so our whole family could be comfortable. The explanations about the model we purchased was also great. There were no confusions about how to work the car. I would totally recommend this dealer to my fiends and family. More