Lexus of Arlington

Excellent service This is my fifth automobile that I purchased at Arlington Lexus. I always do a lot of research before my purchases. This time I visited three differen This is my fifth automobile that I purchased at Arlington Lexus. I always do a lot of research before my purchases. This time I visited three different dealers and like always decided on Arlington Lexus. The reason I chose AL is because they are willing to work with me in a professional and kind manner. I was very pleased that even thought I was dealing with only salesmen they never questioned the fact that I was buying the vehicle without my husband. I was treated with respect and professionalism. This time I had the pleasure to deal with a new salesman who made my experience even more pleasurable. His name is Muhammed Patel. He assisted me with all the documents because my salesman, (who is great) Juan Estela was off that day. Muhammed was very attentive and he make sure that my vehicle arrived on time. Peter was also very helpful explaining the new navigational system. Jesse was great. He worked with me to ensure that I was able to get the financing on my own. Chuck was so kind to take me for a test drive of the new GX model, he did not have to do this because he was not the salesman. My overall experience was great. I just wanted to thank the person who cleans my vehicle every week. Thank you Angel for such great job. Ana More

After literally many months of researching what our next car would be, we decided upon the Lexus ES350. This car has it all - reliability, style and class, quality, power, handling, latest technology, a lux car would be, we decided upon the Lexus ES350. This car has it all - reliability, style and class, quality, power, handling, latest technology, a luxury badge, etc. After one week of ownership, we could not be happier...we love this car so much! Actually, we are in awe of this automobile! In addition, Arlington Lexus was absolutely wonderful to work with. Alex, Bob, Hugh, Jessie and Terry were professional, fair, and sincerely a pleasure to work with. We look forward to a long-term relationship with Lexus and Arlington Lexus in Palatine! More

We have purchased three Lexus vehicles prior to this fourth purchase. After visiting several different dealers trying to find the exact car we were interested in,my husband and I decided to make one las fourth purchase. After visiting several different dealers trying to find the exact car we were interested in,my husband and I decided to make one last stop at Arlington Lexus in Palatine. We were greeted by Alex Castro . He asked us what we were interested in and listened to me explain the things that were important to me. Immediately, he had two possible choices, fitting my criteria brought around for us to look at. He took the time to go over the different options with the two vehicles. After some consideration, we sat down to go over some numbers. By this time it was after hours, Alex never made us feel a sense of urgency to make our decision. After sometime we decided to think about our options. In the couple of days we took to decide, Alex never hounded us. When my husband called him to let him know we were coming back in to finish negotiations and make a deal, Alex gladly came in on his day off to accommodate us. Our positive experience didn't end there, the next day after taking purchase of our beautiful new vehicle, I scraped the side of the car on the garage door frame. I called Alex and explained the mishap. He told me to bring it in. He brought the car directly to the detail guys in back, who kindly buffed it right out in no time at all. They made it look like nothing had happened. It is nice to know that once you sign on the dotted line, you still have a salesperson who is still there to help you! Beyond spending the money on another luxury vehicle, this has been the BEST car buying experience by far. I am sure we will not hesitate to return to Arlington Lexus and Alex Castro for our next Lexus purchase. More

I got more than I expected, and then some. These guys were terrific and made sure that all was in order. They even came to my home to help with the garage door opener that I could not program correctl were terrific and made sure that all was in order. They even came to my home to help with the garage door opener that I could not program correctly. I have never been treated so well during and after the purchase. T. Aronson More

This was my third purchase from Arlington Lexus. Alex was the sales person for two of my purchases. Alex was very helpful, informative and support active throughout the process. I will recommend Alex to othe the sales person for two of my purchases. Alex was very helpful, informative and support active throughout the process. I will recommend Alex to others. Ken Branch More

I had a wonderful experience at Arlington Lexus in Palatine. I have been interested in the 2014 IS 350 F-Sport since it debuted at the 2013 Chicago Auto Show. My husband and I came into Arlington Le Palatine. I have been interested in the 2014 IS 350 F-Sport since it debuted at the 2013 Chicago Auto Show. My husband and I came into Arlington Lexus just looking, seriously, only looking. We met Juan Estela and he was an absolute delight. He was very patient, very knowledgable, and very helpful, not to mention he's got a great sense of humor. He went through every feature on the car and showed how everything worked before we went on our test drive. Juan knows his stuff. There was no pressure and no gimmicks. Juan is a hardworking honest man. We really were NOT going to buy a vehicle, but Juan was so awesome and we got such an amazing offer from Arlington Lexus, we couldn't walk away. I can now say that I'm a proud owner of a brand new hot IS 350 F-Sport and thank you so much to Juan. Also, thanks goes out to Hugh Stinnette for giving us a great deal; we're very happy. More

Alex Castro was a pleasure with deal with from the first time I met him until the time I purchased a car several months later. Through this entire time, Alex was attentive and knowledgeable about his produ time I met him until the time I purchased a car several months later. Through this entire time, Alex was attentive and knowledgeable about his product and dealership, selling me a car in a friendly/courteous manner that isn't the typical car buying experience I had at other dealerships. Alex took the time to understand what I was looking for and then was transparent in making a deal happen. He took great pride in finding me the perfect car to fit my needs at a fair price. He also went above and beyond to make my transition to Lexus painless- he had his service dept swap out snow tires and return my lease car to another dealership to save me the trouble. I highly recommend Alex Castro and Arlington Lexus. Alex sells great the products and does it the right way - he is a PRO. More

Alex is a professional and a great person to deal with. I would highly recommend him as he really takes care of his customers and follow up for any issues/concerns. would highly recommend him as he really takes care of his customers and follow up for any issues/concerns. More

Alex Castro is the reason that I return to this dealership year after year for cars. Alex provided outstanding service from the moment I walked into Arlington Lexus 4 years ago and it has never cha dealership year after year for cars. Alex provided outstanding service from the moment I walked into Arlington Lexus 4 years ago and it has never changed. He ensures that every visit is a phenomenal experience. He is very knowledgable, approachable and he always goes beyond what is required to ensure complete satisfaction with all aspects of my buying or servicing needs and does so with a smile. I highly recommend Alex if looking for a car at Arlington Lexus. He's friendly, honest and very welcoming. He truly makes car buying a pleasant experience. More

I have been to this dealership many times and Alex Castro always exhibits very professional, attentive, and friendly customer service. Any questions and concerns are always pleasantly addressed. always exhibits very professional, attentive, and friendly customer service. Any questions and concerns are always pleasantly addressed. More