Lexus of Arlington

I was looking for a 2013 Lexus ES350 and I contacted several Lexus dealerships in the Chicagoland area over the phone and by email. This review is based only on the purchasing process and price negotia several Lexus dealerships in the Chicagoland area over the phone and by email. This review is based only on the purchasing process and price negotiations because I did not end up purchasing from this dealer. The salesman who called me back on the phone was very rude. He initially asked me what type of car, what options, etc... Then he asked if I could come in this afternoon for a test drive. At that point I said I could not because I was out of town. He said thank you, have a good day and just hung up the phone. I immediately emailed management and received a bunch of calls back. One from the initial salesman that acted like nothing ever happened. One from another sales person who did not believe the call came from their dealership. One from a manager who apologized. Obviously, I did not end up buying from them. More

Wow!! Went in to lease a new Lexus and what I found was a loving friendly professional team. These guys are true masters of their craft. Steve Jim and Hugh really know how to make a deal. Tom was the best la loving friendly professional team. These guys are true masters of their craft. Steve Jim and Hugh really know how to make a deal. Tom was the best laid back sales person I have every dealt with!! I will send all my friends to Arlington Lexus and this will be the ONLY place I go next time I'm looking for a new car. Only one thing left to say THANKS GUYS!!! More

Alex Castro was wonderful to work with. He was friendly and very knowledgable regarding the different models. He was informative and worked within my preameters for purchasing my vehicle. Peter Demos w and very knowledgable regarding the different models. He was informative and worked within my preameters for purchasing my vehicle. Peter Demos was also very helpful and knowledgable. More

This is the fourth car we have purchased from Hugh and Mark in the last two years. Courtesy and professionalism throughout. Every team member goes the extra mile at Arlington Lexus. Thanks for a great L Mark in the last two years. Courtesy and professionalism throughout. Every team member goes the extra mile at Arlington Lexus. Thanks for a great Lexus Experience!!! More

Truth in advertising! This is a rare quality today in any retail market. We found the vehicle that we wanted on the internet priced at fair market value at Arlington Lexus in Palatine. We test drove the Lexu retail market. We found the vehicle that we wanted on the internet priced at fair market value at Arlington Lexus in Palatine. We test drove the Lexus SUV with salesperson Mustafa Dagoglu. He answered all of our questions and was very lowkey. We made the decision to purchase the vehicle, not because of a high pressured salespitch, but because we were provided with truthful information throughout the transaction. If you are looking to purchase a Lexus, I would highly recommend our salesman and this dealership because of their integrity. More

Thanks to Alex and Rich the purchase process was smooth, quick painless and very friendly. no pressure at all. would recommend to all who thinks about getting lexus. quick painless and very friendly. no pressure at all. would recommend to all who thinks about getting lexus. More

The car buying experience was very pleasant, courteous, and price competitive. Alex Castro earned my business and checked on my total satisfaction with him and the car buying experience. and price competitive. Alex Castro earned my business and checked on my total satisfaction with him and the car buying experience. More

I have purchased 4 Lexus vehicles from Arlington Lexus (since 2002). Two from Hugh Stinnette and two from Alex Castro. Hugh became a manager and recommended Alex. I'm very happy with the experience th (since 2002). Two from Hugh Stinnette and two from Alex Castro. Hugh became a manager and recommended Alex. I'm very happy with the experience that I had. Happy with the price, value, etc. Obviously I'm happy with Lexus as a vehicle. The fact that I seek out the same sales people is the ultimate measure of satisfaction. It's meaningless to comment on the things that you expect. The thing that really puts both Hugh and Alex, above others is that you never feel like they look at the time. Buying a car is a major purchase. Some sales people get numb to this fact day after day and are not willing to spend the time with you regardless of their being an imminent sale or not. When you walk in, even for a wash, that you are THEIR customer well after the sale. More

This was the first car I purchased by myself and the experience was exceptional. Steve and Alex both took time to explain all options and help me select a beautiful brand new car. I am very satisfied experience was exceptional. Steve and Alex both took time to explain all options and help me select a beautiful brand new car. I am very satisfied and am enjoying all the compliments I am getting on my car. I plan to b e a life-long customer of yours. More

I bought another Lexus because Chuck was extremely thorough in "selling" the features of the car. He gave detailed descriptions of the features of the car before, during and after the test drive. He thorough in "selling" the features of the car. He gave detailed descriptions of the features of the car before, during and after the test drive. He was very pleasant and patient to work with. When they removed my trailer hitch, they delivered it to my house because it was not ready when I was at the dealership. I will definitely recommend ALIP and Chuck. More