Lexus of Arlington

Alex Castro was the reason we purchased the car from this dealership. He was polite, knowledgeable, thorough and professional. I will recommend the dealership and Alex, in particular, to anyone looking to dealership. He was polite, knowledgeable, thorough and professional. I will recommend the dealership and Alex, in particular, to anyone looking to make a car purcahse. More

I just bought a Lexus RX350 from Alex and he was fabulous to work with! I flew in from Minneapolis and went to 3 dealers in Chicago and Arlington was by far the most professional and flexible in regards to to work with! I flew in from Minneapolis and went to 3 dealers in Chicago and Arlington was by far the most professional and flexible in regards to meeting my needs. Alex addressed every one of my requests promptly and with a great sense of professionalism amd passion for what he does. He even entertained my son while I was busing filling out paperwork! I would recommend Alex and Arlington Lexus to anyone looking to buy a new or used vehicle and I would especially recommend Alex as your "go to" sales guy! More

Have purchased 3 cars from Alex Castro. He is one of the most knowledgeable sales persons I have ever met. He is very interested in selling you a vehicle that matches your needs. He is honest and a pleasu most knowledgeable sales persons I have ever met. He is very interested in selling you a vehicle that matches your needs. He is honest and a pleasure to work with. I highly recommend Alex as a person to consult with if you are in the market for a Lexus product. He will not disappoint and he will work with you to get a transaction completed at a fair and reasonable price for both parties. We are very happy with outr dealings with Alex. More

Alex was a pleasure to work with! Knowledgable, friendly, and accommodating. Outstanding customer service from start to finish, a true professional. Would recommend to my friends and family. Everyone we work and accommodating. Outstanding customer service from start to finish, a true professional. Would recommend to my friends and family. Everyone we worked with was fantastic and made us feel comfortable. More

We had a great experience at the Arlington Lexus Dealership. We arrived at the dealership close to 9pm and were greeted immediately. Alex showed us all the great features of the Lexus RX F Sport a Dealership. We arrived at the dealership close to 9pm and were greeted immediately. Alex showed us all the great features of the Lexus RX F Sport and took us for a test drive. He was very informative and was able to answer all of our questions. We were able to make a deal that night, with a vehicle trade. Overall it was a great experience and would recommend others to this dealership and to Alex. More

I wanted to comment on our sales professional Alex Castro. This is our second purchase of a Lexus from this dealership and our first interaction with Alex Castro. I want to comment on Alex as he ma Castro. This is our second purchase of a Lexus from this dealership and our first interaction with Alex Castro. I want to comment on Alex as he made our purchasing experience fabulous. We knew going in we were going to purchase a Lexus ES350 or the RX350. Alex was so very professional, polite, energetic, a pleasure to speak with, made us feel comfortable, and most importantly he completely gave us a run down of all the features of both cars. He showed us hands on everything. Due to the cold conditions, he pulled both cars into the service center and very thoroughly gave us opportunity to see both cars side by side as well as drive them both. He told us all the features indepth to the point we had almost NO questions for him. He is customer service all the way!!!! I would recommend Alex again to anyone buying a Lexus. He did followup later and when i saw him in the service center 3 wks later, he stopped and made sure all was ok. You have a great employee - energetic, but not pushy!!!! More

We went to purchase a new 2013 RX350 from Arlington Lexus. Rich and Garry were very professional and gave us a fair and straight forward price. Hugh was great in helping us out with some miscellaneou Lexus. Rich and Garry were very professional and gave us a fair and straight forward price. Hugh was great in helping us out with some miscellaneous items even though he was not really involved in the actual sale of the vehicle. Terry was also excellent is going through all the features of the car especially some of the more hi-tech functions of build-in navigation system. Overall, it was a pleasant experience. More

My experience of purchasing of new 2013 Lexus ES350 at Arlington Lexus is super great! Alex Castro from e-commerce sales team allocated my car from 700 miles away. Their dedication of making customer happ Arlington Lexus is super great! Alex Castro from e-commerce sales team allocated my car from 700 miles away. Their dedication of making customer happy is achieved superiorly. I would highly recommend everyone who is thinking of buying a Lexus to work with them. You will be happily served. Trust me! More

Alex Castro was my salesperson. I was able to strike up an email dialog with Alex for several weeks to get the ballpark pricing on a used CT 200h. At first, the dialog was the usual. I was unhappy with the an email dialog with Alex for several weeks to get the ballpark pricing on a used CT 200h. At first, the dialog was the usual. I was unhappy with the used pricing, and Alex informed me that there were several models, brand-new, but one model year old. I was intrigued and wanted to see the car in person. I work in a field that requires me to work long hours without many days off (another reason why I started an email dialog rather than speaking over the phone, as I did not have the time to do that). Alex was very patient with me, and he didn't even give me any grief when I was unable to make our first scheduled appointment, which I had to cancel due to an emergency at work. I ended up purchasing a brand new CT 200h and getting my asking price on my trade-in (price matched from CarMax's quote). So far, I am very pleased with my purchase (only 2 days old), and I'm very interested to see if I will be able to continue a customer relationship with Arlington Lexus (by far, not the closest Lexus dealership to my residence). I'll likely go to the Lexus dealership nearest me for now, but if I relocate in the future, closer to Arlington Lexus, I will likely begin going there for any routine work. Thanks to Alex Castro. My experience was relatively painless, as car purchases tend to be. Alex was not overly pushy/aggressive. He did not pressure me into my purchase. In fact, I was sold on it, and basically had to ask him to begin the paperwork. So all in all, my experience was a good one. Had Alex been more aggressive/pushy, I would likely still be driving my original car, which ran great and would likely have lasted me 6-7 more years. But I'm really enjoying the new Lexus, and hopefully will for the next decade or more. More

I had visited a number of other dealerships before I drove over 70 miles to talk with Marty. Buying a car is a unique experience in that the dealers know so much more about the prices and how best to ta drove over 70 miles to talk with Marty. Buying a car is a unique experience in that the dealers know so much more about the prices and how best to take advantage of a customer. At this Lexus dealer they were honest Nd straightforward with what they could or could not do. Another dealer as actually dishonest with me and changed the numbers when I got there. I plan to return to buy my next car from them because they earned my trust. More