Lexus of Arlington

Even though this dealership is not close to our house, it is worth the drive. We decided to trade in my 2001 RX300 with 200K miles for a newer RX. Alex Castro was our sales person and he was great! He was f is worth the drive. We decided to trade in my 2001 RX300 with 200K miles for a newer RX. Alex Castro was our sales person and he was great! He was friendly, patient, very informative, and there was absolutely no pressure. There was a great lease incentive going on, so we ended up leasing a new 2013 RX350 and so far we are very happy with it. Jesse Moreno was the finance guru and he made it absolutely painless. Terry Krawczyk was our delivery coordinator. He showed us how to operate everything on the car, explained all the bells and whistles, customized my settings, set up the phone, bluetooth, etc. Terry was also super nice, and so knowledgeable and patient. I know purchasing/leasing a car can be stressful, but Alex, Jesse and Terry really made it enjoyable. More

Alex Castro helped my find a pre-owned Lexus RX that fit my needs and budget. He took the time to show me so many features while test driving. Buying a car is stressful and he did not hassle me as a buyer my needs and budget. He took the time to show me so many features while test driving. Buying a car is stressful and he did not hassle me as a buyer with follow up questions or phone calls. After my husband and I made the decision to buy, he accommodated our schedule and was very fair in negotiating terms. I was equally impressed with Terry Krawczyk who helped me understand all of the features and functionality of the car to maximize safety and enjoyment. He was very patient, friendly, and informative which helped me adjust quickly as a Lexus first time owner. The financing with both Carmine Gulli and Hugh Stinnette was surprising painless as they explained every option a long the way to help me make the right decision based on my driving habits. They were competitive with other offers I had for financing. I was very impressed by this entire team. I would encourage anyone to visit this dealership. More

Wonderful workable dealership! The experience we had Wonderful workable dealership! The experience we had with this dealership was Awesome! We are from out of State and found an IS250C Ultrasonice Blu Wonderful workable dealership! The experience we had with this dealership was Awesome! We are from out of State and found an IS250C Ultrasonice Blue at this location for an awesome price which only had one (1) previous owner and low low miles. The only thing that we notice was a little scratch on the top, but who looks at the top of any car. Especially, if it is a covertible. Jamie Brown was our sales representative and he was awesome, friendly and kind. This was our first experience with purchasing a vehicle of our liking out of State. We live down south and this color our Lexus Dealership could not find and/or locate within their district which was not cool. :( We went out on the web online to track down the Lexus of our liking and every other dealership may have just sold one and/or did not have the color we were seeking. Then, we stumbled on this dealership and there it was that awesome tru blu color. So, we contacted the dealership and worked close with a gentleman name Jamie Brown. There was no way they could have shipped the Lexus to our location; therefore, other options had to come into place. A flight had to be arranged to go purchase it and drive it back. So, Lex us fly. :) Jamie Brown and the business manager was nice enough to re-imburse for flight arrangements etc. to come up to see the vehicle and test drive the vehicle prior to purchasing. At first, we thought that was insane or a little weird. Jamie Brown walked us through the entire process as this was new to us. The transition went smoothly and they were able to meet our every needs. Once we landed; Jamie Brown sent a driver to pick us up from the airport to take us to their dealership. The staff was very friendly and professional. This dealship is worth purchasing any vehicle from because they care about their customers and their vehicles. That being said; the next time there is a need for any Lexus that our Lexus Dealership can not find within their district, this Dealership will be on top of our list. :) They exceeded above the 100% customer service satisfaction with our purchase experience. Yay! If your looking to purchase a new or pre-owned Lexus , please contact Jamie Brown. :) More

I spoke to a salesperson about a used ES they and drove nearly 100 miles to see it. When I got there the car had been sold nearly three days earlier. They had made a "mistake". Then tried the typical deale nearly 100 miles to see it. When I got there the car had been sold nearly three days earlier. They had made a "mistake". Then tried the typical dealer games, showing other cars that were in bad shape or completely different from the car I came to see. Typical bait avd switch. More

I went to the dealership to change the oil. After work was complete, I checked a deepstick and it was dirty and dark like the oil has never been changed. The service rep. told me that this is normal for o was complete, I checked a deepstick and it was dirty and dark like the oil has never been changed. The service rep. told me that this is normal for oil not to be light but agreed to change it again for my comfort. After the change, I checked the oil again and was clean and light like it should be (I check my oil after every oil change on all my cars and it is always light and clean after the change). The service rep. has never apploligized or accepted the fact that technician did not change the oil. By the way, the oil change is $55.00. I will never go to this place again. More

We purchased our GX460 from Hugh at Arlington Lexus a few months ago and were extremely satisfied with the process, the dealership in general, and of course, the Lexus. There was no pressure to make a deal months ago and were extremely satisfied with the process, the dealership in general, and of course, the Lexus. There was no pressure to make a deal and perhaps this is why Hugh got our business. He made us feel very comfortable throught the process and it was a negotiation in which we feel both sides won. Curt in Finance walked us through a number of options which we politely declined and he still spent time answering our questions. When we went to pick up the car, Terry spent all the time we needed to walk us through the features. Haresh in service was very obliging and even squeezed us in for our first maintenance without an appointment since there was a scheduling mix-up. If we were to buy another Lexus, it will definitely be from Hugh at Arlington Lexus. More

My sales consultant, Hugh, was very competent as he helped me find within a week the exact model I was looking for. The shopping experience was very pleasant and I certainly would recommend Arlington L helped me find within a week the exact model I was looking for. The shopping experience was very pleasant and I certainly would recommend Arlington Lexus to friends. More

Great service, very friendly and outgoing gentlemen, was in and out with a new lease in record time. I have been shopping here for the past 10 years and would go nowhere else unless my sales team and manage in and out with a new lease in record time. I have been shopping here for the past 10 years and would go nowhere else unless my sales team and management team left. More

My Lexus 350 required service for a headlight. Rob Kennedy, Service Manager was very informative and helpful. I strongly recommend this dealer to anyone who is interested in spending the money for a g Kennedy, Service Manager was very informative and helpful. I strongly recommend this dealer to anyone who is interested in spending the money for a great car. The service is professional at this dealership. I will be back! Thank you. More

This is my third Lexus I purchased from Arlington Lexus. I worked with Hugh Stinnette to help to identify a "new" 2012 Lexus ES350 with 5,000 or less miles on it. Hugh worked on his off day to help me find I worked with Hugh Stinnette to help to identify a "new" 2012 Lexus ES350 with 5,000 or less miles on it. Hugh worked on his off day to help me find the right car. We schedule an appointment to test drive the vehicle. Hugh worked with me on the pricing and helped me secure an additional $1,000 off the vehicle by taking advantage of a Lexus Finance additional discount for repeat Lexus customers. Hugh was professionally persistent in his follow-up and got the deal done, once I had a settlement from my insurance company because of a car accident. Arlington Lexus does a great job of keeping me coming back by offering free car washes for the life of the vehicle. As we all know, clean cars drive better. More