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Lexus of Arlington

Arlington Heights, IL

4.7
3,625 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,625 Reviews of Lexus of Arlington

December 15, 2022

Hareesh was very helpful and professional with regard to scheduling, keeping me informed of the status. He is great. More

by SDADAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Dec 16, 2022 -

Lexus of Arlington responded

Thank you for the kind words for Haresh and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 14, 2022

I was pleased with the professional and no wait service. The perks offered for my service repair was just what I needed. Mr. Eddie Garcia was the best I have ever seen. He left no stone unturned in giving More

by MAXIMUS2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
Dec 14, 2022 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear Eddie was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 14, 2022

Have been using Arlington Lexus for two years already for service. Very satisfied with the service and the personal. More

by ARMINAVLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
Dec 14, 2022 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 14, 2022

My wife got flat tire and the service was outstanding. They showed up quick and gave us new car until our car was fixed. More

by Jakub G.
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
Dec 14, 2022 -

Lexus of Arlington responded

Thank you, Jakub, for sharing about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

December 14, 2022

Harish the service specialist is awesome. I switched from glenview lexus which is 5 minutes away to a 20 minute drive because of the excellent customer service experience. More

by Stan.menezes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Dec 14, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Haresh delivered such a great experience!

December 13, 2022

This dealership is great for all service needs, including our old Toyota. Ed Thalhammer is terrific. More

by Camry in Schaumburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Dec 14, 2022 -

Lexus of Arlington responded

Thank you for your review and kind words for Ed! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

December 13, 2022

Dishonest, not at all concerned about customer satisfaction. They totally blew the opportunity to make a happy new customer who might buy there again and refer them. Instead, they just sold me a c More

by DoctorD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Peter Demos, Sebastian Mika
Dec 17, 2022 -

Lexus of Arlington responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

More
Dec 17, 2022 -

DoctorD responded

I would be very happy to discuss this with you further. Rather than post my contact information online, please get it from Sebastian (I'm his customer who bought an ES300h on Saturday, Dec. 3rd).

December 12, 2022

Nice review of recommended work with the client and relatively honest assessment of required versus necessary. Also nice job of checking in with updates on status. More

by MNTSHEEHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Dec 13, 2022 -

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 10, 2022

The dealer itself was great, nice. I contacted dealer and received the email back right away. But when I tested drive, asking the salesman about the car, he didn’t tell me anything. Af More

by TI_MATT99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Zell, Igor Zigic, Victor Aguilar
Dec 11, 2022 -

Lexus of Arlington responded

Thank you so much for taking the time to leave us this honest feedback. We apologize for the lack of information. Please contact the dealer directly.

December 10, 2022

Service took from 2:30 pm till 4pm. Too long. Customer service by Lori was great! More

by DINALIPKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Dec 11, 2022 -

Lexus of Arlington responded

Thank you review of our service department! We apologize for the delay and appreciate your patience. We will share your comments with the team. Please don't hesitate to let us know if we can be of further assistance.

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