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Lexus of Arlington

Arlington Heights, IL

4.7
3,625 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,625 Reviews of Lexus of Arlington

December 18, 2022

Always accommodating and provide excellent service. Keep you updated on repairs and cost. Very timely. Very friendly. More

by Shinkle
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Dec 18, 2022 -

Lexus of Arlington responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

December 18, 2022

They try to provide a good customer experience. A Good location between two major thoroughfares. More

by Pjs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega, Josie Garcia
Report | Print
Dec 18, 2022 -

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

December 18, 2022

They took the time to explain issues to me, they also called to check on me while serving my car, was nice enough to bring my car to my home More

by MAPTAYLOR2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamil Wojcik, Al Sanchez, Eddie Garcia, Bianca Alverio
Report | Print
Dec 18, 2022 -

Lexus of Arlington responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

December 17, 2022

Lori kept me informed on the work required on my vehicle, provided an estimate for that work along with an approximate completion time. All work was performed as promised and the car looked great when finish More

by OwdA413s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Dec 18, 2022 -

Lexus of Arlington responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

December 17, 2022

Alex was very helpful as always. He made the extra effort to help me buy my car and get out of dealership quickly. Great experience!! More

by TIEVOLIFARM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Castro, Yegor Azarov
Report | Print
Dec 18, 2022 -

Lexus of Arlington responded

Here at Lexus of Arlington, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

December 17, 2022

The dealer serviced my vehicle while I was on a road trip around the Midwest without an appointment. More

by bryanearll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Dec 18, 2022 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Arlington to be a positive one. Please don't hesitate to reach out if you need anything else.

December 17, 2022

Everything was awesome until I walked in to the bathroom. One of the two stalls was missing a door. The one with the door had toilet paper all over the floor. It was a mess. That was disappointing. The servi More

by miketunner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julianna Uriostequi, Chris Figler
Report | Print
Dec 18, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Mike, feel free to contact us at your convenience.

December 16, 2022

Harish couldn’t have been more helpful. He was great. I will ask for him again. More

by CAROL.CURRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Dec 16, 2022 -

Lexus of Arlington responded

Thank you, Carol, for sharing about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

December 15, 2022

Service was great, and Jose was very nice and helpful. However, the wait for an oil change was almost 2 hours which was disappointing. More

by LT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Dec 16, 2022 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear Jose was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 15, 2022

Recommendations of service neede were clear and estimates for price and timing were reasonable. Car was ready when promised More

by NOHOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Dec 16, 2022 -

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

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