Back

Lexus of Arlington

Arlington Heights, IL

4.7
3,625 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

Directions

By Type

3,625 Reviews of Lexus of Arlington

November 14, 2022

The customer service was exceptional. They have many new features that cater to the customer (ie service videos from the technician). More

by Phyko1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Nov 14, 2022 -

Lexus of Arlington responded

Thanks for sharing your thoughts about your experience with Lexus of Arlington. Haresh and our team appreciate your business and hope to see you again soon!

November 14, 2022

For me coming to this dealership is like visiting family. It is a very professional dealership on all levels. More

by JosephPirogovsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yegor Azarov, Lori Devega
Nov 15, 2022 -

Lexus of Arlington responded

Thanks for sharing about your experience with Lexus of Arlington. We appreciate your business, Joseph, and hope to see you again soon!

November 13, 2022

Very polite professional people and very helpful for any question l liked doing business with them More

by Jaro13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcin Wierzba, Josie Garcia
Nov 14, 2022 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that Josie had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Arlington to be a positive one. Please don't hesitate to reach out if you need anything else.

November 12, 2022

i am satisfying your service but technician have to handle more gentle care thank you More

by MAXLEE1208
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Nov 13, 2022 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 12, 2022

I’ve been a customer of Lexus of Arlington since 2002 and their service dept has always been exceptional. I’ve used their service dept for all my vehicles. They treat you with respect and explain the work ne More

by LongtimeLexusOwner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski, Lori Devega, Josie Garcia
Nov 13, 2022 -

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

November 12, 2022

Friendly service department. Service advisors can be very helpful. People running the was line were very slow. Waited 30 minutes after our car was serviced for it to be washed. More

by Cynth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Nov 13, 2022 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. We also appreciate your patience.If there is anything we can assist you with in the future, please let us know.

November 11, 2022

Arlington Lexus has the best Customer Service. Everyone was nice and were able to answer all my questions and the work on my car was done in a timely matter. More

by ANIAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Nov 11, 2022 -

Lexus of Arlington responded

It's great to hear that Haresh was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

November 11, 2022

Explained well about necessary service through video clip to understand. All service were very smooth and kind response. More

by davidkwak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Nov 13, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 10, 2022

Excellent service. Video confirmation of my issues. Go over in details what other problems needs attention. More

by mcpatel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
Nov 10, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback. We sincerely value your business and look forward to your next visit.

November 10, 2022

The service to my car was performed in a timely manner. I plan to return when my next service is due. My service representative was a nice person and answered all my questions More

by Mark.cnh34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Nov 10, 2022 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lexus of Arlington; we look forward to having you as a valued customer for many years to come!

...
46
...