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Lexus of Arlington

Arlington Heights, IL

4.8
3,622 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

November 12, 2022

i am satisfying your service but technician have to handle more gentle care thank you More

by MAXLEE1208
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Nov 13, 2022 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 12, 2022

I’ve been a customer of Lexus of Arlington since 2002 and their service dept has always been exceptional. I’ve used their service dept for all my vehicles. They treat you with respect and explain the work ne More

by LongtimeLexusOwner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski, Lori Devega, Josie Garcia
Nov 13, 2022 -

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

November 12, 2022

Friendly service department. Service advisors can be very helpful. People running the was line were very slow. Waited 30 minutes after our car was serviced for it to be washed. More

by Cynth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Nov 13, 2022 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. We also appreciate your patience.If there is anything we can assist you with in the future, please let us know.

November 11, 2022

Arlington Lexus has the best Customer Service. Everyone was nice and were able to answer all my questions and the work on my car was done in a timely matter. More

by ANIAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Nov 11, 2022 -

Lexus of Arlington responded

It's great to hear that Haresh was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

November 11, 2022

Explained well about necessary service through video clip to understand. All service were very smooth and kind response. More

by davidkwak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Nov 13, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 10, 2022

Excellent service. Video confirmation of my issues. Go over in details what other problems needs attention. More

by mcpatel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
Nov 10, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback. We sincerely value your business and look forward to your next visit.

November 10, 2022

The service to my car was performed in a timely manner. I plan to return when my next service is due. My service representative was a nice person and answered all my questions More

by Mark.cnh34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Nov 10, 2022 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lexus of Arlington; we look forward to having you as a valued customer for many years to come!

November 10, 2022

Great service. Ivan, Matt, Edward, Peter, and Yegor are all nice and professional. They explained each portion of the process in buying a car really well. More

by nfogata
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Paredes, Peter Demos, Edward Bijou, Yegor Azarov
Nov 10, 2022 -

Lexus of Arlington responded

Thank you for the five-star rating. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington. Congratulations on your new purchase!

November 10, 2022

Arlington Lexus and all the staff provided very professional service. The new car purchase was flawless. More

by RICHARDDROZD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Demos, Marcin Ajdukiewicz, Vladamir Tanev, Igor Zigic, Yegor Azarov
Nov 11, 2022 -

Lexus of Arlington responded

Richard, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

November 09, 2022

Great service as always. Completed on time as promised. Terrific waiting are with beverages and TVs More

by RJLIGOCKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Nov 09, 2022 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington. Your feedback and rating mean a lot to us. We're glad Josie was able to help, and we hope to see you again!

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